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The Gift Experience Reviews

4.6 Rating 15,185 Reviews
93 %
of reviewers recommend The Gift Experience

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Posted 7 months ago
Thank you for your feedback, We are sorry to hear this Vanessa! Please may you kindly get in contact with our customer support team if you still have not had this issue resolved? Best wishes, The Gift Experience
Posted 7 months ago
This is the most useless website. I have a voucher for a weekend break but there is no facility to redeem my voucher. What is the point in selling a product if you cannot redeem the voucher. This is a totally useless product. VERY DISAPPOINTED
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Posted 8 months ago
Item not received so unable to review
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Posted 8 months ago
Gift for west end show and dinner from a friend, experience to book has been total nightmare and 'customer service' have not replied to any of my emails and other than driving to their office have no way of making contact. Dont buy this gift for a friend, if you like them !
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Posted 8 months ago
Extremely disappointing service! Bought two gifts, paid for next day delivery (which was a friday), got the item on two separate days! No tracking nothing! Both items were horribly packaged, and super flimsy. Not worth my time and money sadly! Customer service wasnt the best either. Hope things get better soon, as there is a lot of potential.
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Posted 9 months ago
Asking me to write a review when I have not received the goods I ordered as YET šŸ¤·ā€ā™€ļø
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Posted 9 months ago
Clock very small, no instructions and no guarantee, asked for them not sent, special gift.
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Posted 10 months ago
The instructions and guarantee not included with gift, not notified when delivery and customer service not helpful with my request for the items requested
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Posted 10 months ago
Not yet received??
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Posted 10 months ago
do not buy it has been over two weeks has not come yet !!😔
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Posted 10 months ago
I'd love to write a review of the surprise gift I bought my Wife to cheer her up after our daughter moved out into her new home with her boyfriend. But I still haven't received it after ordering it on the 8th July
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Posted 10 months ago
Order never arrived, contacted customer service, who replied saying they would look into what had happened, never got back to me again. Avoid
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Posted 11 months ago
Thank you for taking the time to leave us this feedback Colin. I can see that our customer service team promptly responded to your enquiry on Wednesday afternoon informing you that we would get tracking for your order and come back to you. I have requested our customer service team expedite this and get this sent over to you urgently. Best wishes, The Gift Experience
Posted 11 months ago
How can I write a review about goods which I NEVER RECEIVED, and no money refunded. Been constantly emailing but getting nowhere. Don't want goods now just my money back. Very disappointed with the service. So can you refund my money ASAP.
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Posted 11 months ago
Thank you for taking the time to leave us this feedback Anne. I can see from the tracking that the goods were dispatched on time and were marked as delivered by our courier including a picture. Our customer service team will be in touch to discuss this further with you. Best wishes, The Gift Experience
Posted 11 months ago
Very disappointed
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Posted 11 months ago
Not good didn't get what I wanted
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Posted 11 months ago
We tried again this year to see if the seed would germinate but still no show. Really disappointed as this was Bought for my children dad passing away in Covid
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Posted 11 months ago
It’s been one month and I’ve not received my order. I’ve sent emails and had no reply. I would not recommend them and advise anyone to avoid using them.
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Posted 11 months ago
Thank you for taking the time to leave us this feedback Helen. We have just searched for your email address in our system and it appears to have been filtered out as spam. We have referred this on to our IT department to investigate, and have requested a member of our customer care team contact you urgently to resolve your issue. Please accept our sincere apologies for the inconvenience. Best wishes, The Gift Experience
Posted 11 months ago
Ordered this on the 28th May, still haven’t recieved this as of 17th June , no tracking update since the 8th May. No response from the buyer what so ever and this was a father’s day present which did not arrive.
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Posted 11 months ago
I am sorry to read that you have not received your order. Your order number related to a purchase on 7th June for an E-vchr, so you should have received this promptly. I have contacted you directly so I can clarify the order date and ensure any outstanding issues are resolved. I look forward to hearing from you. Best Wishes The Gift Experience
Posted 11 months ago
This arrived with the wrong inscription. I contacted customer service before arrival as I had proof read the inscription and informed them that the spelling was incorrect. They didn’t get back to me.
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Posted 1 year ago
My daughter's bought me the rose seeds. So disappointed as not one seeds work although I followed the instructions.
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Posted 1 year ago
The Gift Experience is rated 4.6 based on 15,185 reviews