Thank you for your feedback,
We are sorry to hear this Vanessa! Please may you kindly get in contact with our customer support team if you still have not had this issue resolved?
Best wishes,
The Gift Experience
“This is the most useless website. I have a voucher for a weekend break but there is no facility to redeem my voucher. What is the point in selling a product if you cannot redeem the voucher. This is a totally useless product. VERY DISAPPOINTED”
“Gift for west end show and dinner from a friend, experience to book has been total nightmare and 'customer service' have not replied to any of my emails and other than driving to their office have no way of making contact. Dont buy this gift for a friend, if you like them !”
“Extremely disappointing service! Bought two gifts, paid for next day delivery (which was a friday), got the item on two separate days! No tracking nothing! Both items were horribly packaged, and super flimsy. Not worth my time and money sadly! Customer service wasnt the best either. Hope things get better soon, as there is a lot of potential.”
“The instructions and guarantee not included with gift, not notified when delivery and customer service not helpful with my request for the items requested”
“I'd love to write a review of the surprise gift I bought my Wife to cheer her up after our daughter moved out into her new home with her boyfriend. But I still haven't received it after ordering it on the 8th July”
Thank you for taking the time to leave us this feedback Colin.
I can see that our customer service team promptly responded to your enquiry on Wednesday afternoon informing you that we would get tracking for your order and come back to you. I have requested our customer service team expedite this and get this sent over to you urgently.
Best wishes,
The Gift Experience
“How can I write a review about goods which I NEVER RECEIVED, and no money refunded. Been constantly emailing but getting nowhere. Don't want goods now just my money back. Very disappointed with the service. So can you refund my money ASAP.”
Thank you for taking the time to leave us this feedback Anne.
I can see from the tracking that the goods were dispatched on time and were marked as delivered by our courier including a picture. Our customer service team will be in touch to discuss this further with you.
Best wishes,
The Gift Experience
“We tried again this year to see if the seed would germinate but still no show. Really disappointed as this was Bought for my children dad passing away in Covid”
“Itās been one month and Iāve not received my order. Iāve sent emails and had no reply. I would not recommend them and advise anyone to avoid using them.”
Thank you for taking the time to leave us this feedback Helen.
We have just searched for your email address in our system and it appears to have been filtered out as spam. We have referred this on to our IT department to investigate, and have requested a member of our customer care team contact you urgently to resolve your issue.
Please accept our sincere apologies for the inconvenience.
Best wishes,
The Gift Experience
“Ordered this on the 28th May, still havenāt recieved this as of 17th June , no tracking update since the 8th May. No response from the buyer what so ever and this was a fatherās day present which did not arrive.”
I am sorry to read that you have not received your order. Your order number related to a purchase on 7th June for an E-vchr, so you should have received this promptly.
I have contacted you directly so I can clarify the order date and ensure any outstanding issues are resolved. I look forward to hearing from you.
Best Wishes
The Gift Experience
“This arrived with the wrong inscription.
I contacted customer service before arrival as I had proof read the inscription and informed them that the spelling was incorrect. They didnāt get back to me.”
