“Ordered a gift as a birthday present on the 5th December,they took the money 2 days later with a delivery date of 7 - 14 days. Present turned up 16 days later,missing the birthday !”
“I purchased 'the day you were born' for my son born in May this year. However, most of the info on it was wrong and hadn't actually happened when he was born. I did get a full refund which I appreciate but I really really wanted the item but with the correct info. I even researched it all for them and sent them the right info but they wouldn't change it. Very disappointed.”
“I purchased three aprons with names on each one. The quality of the material was very poor and the logo very faint, not colourful enough. I ordered two small and one large. The large was far to big for a child, had to get it altered before I could give it to my granddaughter.”
“My order was dispatched on Dec 7th and still hasn't arrived by 16th. Two emails later I was told to check the post Office Depot as postmen don't always leave cards. It was not at the depot and had to be resent. Thankfully it was resent upon my third contact with the company and I received it on 22nd.”
“The service was good and quick postage but the product broke as my friend put it on her coat for the first time [ crystal poppy broach ] the pin fell off. I contacted T G E and they asked me to send it back to be examined, I am awaiting a replacement but was very upset as it was for a 50th birthday and she wanted to wear it on her trip to Europe.”
“The plate was of good quality and the picture looked great on it too. The only reason this didn't get 5 stars is because there was a blank white spot on the face of the person in the picture which has spoiled it but that must be down to the printing.”
“There were so many restrictions regarding use that options were very limited and this was exchanged for another experience. Very disappointed and would not use again”
Dear Annette The item you ordered , which was Personalised Prosecco is on a 3 to 4 day despatch time with then 2 to 3 days delivery on top so receiving it within 5 days is pretty good I think. Regards Customer Services Manager
“Unfortunately my product has not arrived, although it was dispatched on 10th September. The customer services representative has been very helpful in trying to locate this but it is still missing. As my product has not yet arrived (an engagement gift for a friend), I cannot comment on the quality.”
“I ordered a personalised mug for my partner for his birthday and paid that extra for the product to be delivered first class. I expected this to be received on his birthday but I received the product 2 days later which was a huge disappointment. However, the mug was really nice, but the service could have been better.”
“I was extremely disappointed with the quality of this product - stick on foam letters and surround were not what I expected - I was embarrassed to give the gift but had already told my friend is ordered it due her baby girl. I could have purchased a keepsake box from M&S which was half the cost but I wanted a personalised one as it's more special - sorry but this was not good and doubtful I would use you again - the goods I received are a poor reflection compared to the images online.”
“Gift arrived in good time-however, I was VERY disappointed with the quality of the mug I have seen several personalized mugs of considerably higher quality for less than half the price, in fact I would have returned it for a refund, but there was not time to do this before it was required.
For the price I paid I expected to receive a nice mug fit to be used in the home- what I received was a work mug to be used on a building site!!”
“Reference tele/con with Jenny.
I purchased 3 items towards my wife,s birthday . The personaiised tea and biscuit set arrived - fine good items
The candle I bought arrived - wrong item. I believe Jenny advised that I would,nt pay for it. - not sure if I have!
The spa pack I ordered eventually arrived nearly 2 weeks late . I spoke to Jenny 3 times to resolve this matter.
I must say Jenny was very polite.
Overall a poor service.
Bill Ball”
“I didn't think the product was very good value for money and was disappointed with it. The website said the item would be dispatched in 24 hours and it was actually despatched 2 days after the order was placed. Disappointing.”
“Liked the Album but the engraving left much to be desired. It was border line whether to return or keep it. I kept it and hope the recipients didn't look too closely. The printing was correct but there were a couple of small dents beneath the words on the top of the frame and the depth of engraving varied. Will leave plenty of time to return an item if I order again. Pity really because previous purchases were perfect.”
