“Item ordered was good quality.
It was ordered in time allowing for delivery within 7 working days.
It was intended for my sister's 60th birthday but arrived 6 days after her birthday.
On such a special birthday was extremely disappointed with service.”
“Ordered a Confirmation Glass etched book for my daughter 5 days before the event. Paid £3.95 postage. Did not arrive on time. Very disappointed with the service.”
“wrong product turned up, personalised for someone else so two recipients were disappointed. My relatives who were recipients of the wrong present, then had to ring the gift experience to sort out and also advise that their gift not received so somewhat ruining the surprise. Would not use again”
“I purchased an engraved glass for my friends 50th birthday and paid extra for it to be gift wrapped. It was a big, wine glass. The engraving was tiny compared to the glass and it did not arrive gift wrapped. Poor”
“I purchased a antique silver jewellery box. The item looked nice, a reasonable price, easy to order and good delivery time. I paid for the item to be gift wrapped, which was a mistake. This was an anniversay present so i only saw it when my wife opened it. Unfortunately their quality assurance is not up to much as there was a scratch on the engraved plate and part of the box had not been silver plated. So now i am trying to get a replacement. All a big disappointment.”
“Ordered a glass picture which I consider very faint and my 80 year old parents probably won't even see! They tried to darken but very little difference - consider it a waste of money!”
“Very dissatisfied with the outcome of the 50th Birthday label, you could hardly see the 50th Birthday it was in small print on the bottle of Prosecco, no preview so you couldn't see what the label would look like. Far better if the company logo was in small print and the message in large print rather than the other way round.”
Dear Sheila, Sorry you are not happy with it, although we do not offer a preview yet (coming shortly) the label is shown how it would be laid out. Customer Services Manager
“Ordered a gift as a birthday present on the 5th December,they took the money 2 days later with a delivery date of 7 - 14 days. Present turned up 16 days later,missing the birthday !”
“I purchased 'the day you were born' for my son born in May this year. However, most of the info on it was wrong and hadn't actually happened when he was born. I did get a full refund which I appreciate but I really really wanted the item but with the correct info. I even researched it all for them and sent them the right info but they wouldn't change it. Very disappointed.”
“I purchased three aprons with names on each one. The quality of the material was very poor and the logo very faint, not colourful enough. I ordered two small and one large. The large was far to big for a child, had to get it altered before I could give it to my granddaughter.”
“My order was dispatched on Dec 7th and still hasn't arrived by 16th. Two emails later I was told to check the post Office Depot as postmen don't always leave cards. It was not at the depot and had to be resent. Thankfully it was resent upon my third contact with the company and I received it on 22nd.”
“The service was good and quick postage but the product broke as my friend put it on her coat for the first time [ crystal poppy broach ] the pin fell off. I contacted T G E and they asked me to send it back to be examined, I am awaiting a replacement but was very upset as it was for a 50th birthday and she wanted to wear it on her trip to Europe.”
“The plate was of good quality and the picture looked great on it too. The only reason this didn't get 5 stars is because there was a blank white spot on the face of the person in the picture which has spoiled it but that must be down to the printing.”
“There were so many restrictions regarding use that options were very limited and this was exchanged for another experience. Very disappointed and would not use again”
Dear Annette The item you ordered , which was Personalised Prosecco is on a 3 to 4 day despatch time with then 2 to 3 days delivery on top so receiving it within 5 days is pretty good I think. Regards Customer Services Manager
