“You sent the gift to the billing address which is in Canada and the recipient is in England, so it missed the important occasion. Very unhappy, recipient not happy either”
“I purchased a jigsaw made from one of my photos. It arrived promptly but was just in a clear acetate box with no picture of what was inside so the recipient will not know what the picture is or the relevance of the personal photo. I was very disappointed.”
“I BOUGHT A PHOTO FRAME AS AN 80th BIRTHDAY GIFT, FOR SOMEONE SPECIAL IN MY LIFE. I WAS SO DISAPPOINTED WHEN I OPENED THE BOX - THE GLASS WAS COVERED IN FINGERPRINTS (the whole photo frame was glass including the stand at the back), BUT WORSE THAN THAT, BETWEEN THE FRAME AND GLASS STAND WAS A HUGE SCRATCH WHICH I COULD NOT GET OFF. I HAD ASKED FOR ENGRAVING, WHICH WAS THERE, BUT ALMOST UNABLE TO READ. VERY POOR, DON'T THINK I WILL BE USING THIS SITE AGAIN”
“Much longer than expected delivery time, no response from customer service regarding my concerns e.g. being refunded for delivery fees as a minimum courtesy”
“Just returned from holiday and received my ladybird book but not very happy with the print.
I stated we had a daughter yet a baby boy is mentioned in the book. I gave my daughters name Stephanie yet Sally is referred to!!! Can this item be corrected and reissued?”
“Teddy bear received had wrong message printed on it's T shirt. After advising company of this it took 5 days to receive correct printed T shirt which was then to late to present as special 80th birthday present.”
“The item was very disappointing: the photo was reproduced badly on the gift wine bottle. I called customer services but they said the company didn't actually produce the gift so they would have to refer to the manufacturer. They asked me to email with photographs, which I did. I emailed on 03/10 with photos but have heard nothing back! The photo was the most important part of the commemorative wine, so the present was ruined & I had to pay out for another gift. I am really unhappy with the Gift Experience.”
“The design. Feedback it was like an ending of the marriage or an orbitary.
I suggest something positive like"Lace anniversary" missing out the dates ( 2003-2016) and 13 years.
The material & idea was good.”
“I allowed 6 days for delivery and the item was not received. For 3.95 postage I would expect better. When I called to enquire where it was in was told it had been posted and I should have paid more if I wanted it quicker. Although the item was in good order the timeliness was poor and the staff rude.”
“Poor communication
No photo of what my product looked like once finished
Once it arrived at the recipients house she didn't know what it was as,again there was no picture, just a plastic box full of jigsaw pieces. Very disappointing. Won't use again”
I am sorry that you are disappointed with the product. The idea of our message on a jigsaw is exactly that. You make the jigsaw to reveal the message. We have never sent the product out with a photo of the final result because we feel that this spoils the surprise.
“After the initial gift chosen was unavailable it became very difficult to find an alternative that was available. Any staff I spoke to were unhelpful and unsympathetic. Relevant websites were non-intuitive or hid the critical information required for seeing if the option was actually available.”
“Did not receive actual voucher via email so have requested one to be sent out and still waiting this is a gift and I'm worried it won't be here in time”
“The gift was great and was delivered within 5 days which is good. .......but the cost of the post was outrageous I could have flown for the same price
They said 16£ was the normal for ireland. ..I have never payed this much. Infect a lot of the post is free from the uk”
