“We did not expect the item to take as long as it did to arrive. My recollection is that it was about six days which is quite slow for these days.
If this was because the item was engraved there should be a notice on the order form that there will be a delay due to the engraving. This notice should be very clear and enable a potential buyer to not proceed with payment when this becomes clear.”
Thank you for you comments. The item was ordered on 9th at lunchtime, this was despatched on 10th, all despatch times quoted do include engraving. You selected standard delivery which Royal Mail quote as 2 to 3 days. I do not know when your parcel arrived, but can only assume that the 3rd day which was a Saturday Royal Mail may not have attempted delivery and hence it went out on The Monday which is probably your 6th day.
“Item was purchased 16 days before item was needed. Item never arrived until 3 days after the important event. I was given the guarantee it would be with me with 7 days of purchase too. Overall I'm not impressed.”
“Gift was ordered on 12th July as a present, to be sent directly to the person whose birthday it was. The gift arrived on 24th July, a day after that birthday. I do believe I allowed adequate lead time when ordering, if more time was required then that should have been stated clearly.”
“outrages delays in delivery resulting in the item getting to the couple after the anniversary event, errors in system , communications problems . No thank you wouldn't want to deal knowingly with this company ever again”
“I selected egg cups with the names of the bride and groom to be engraved, these were ordered on the 19th June for a wedding celebration on the 2nd July. Although I chased up the items, nothing was delivered until after the 2nd July, after the Wedding date. Naturally I was disappointed and because of this may not use the company again.”
“I ordered an apron on 24th June and the wrong one was delivered on 7th July. This seemed a long time! When I phoned thegiftexperience they said that it was another company that sent it out and asked me to email the other company. They seemed happy to send out the correct one but I am waiting for confirmation.”
“Was disappointed with the delivery service. The products that I purchased were all fine. But I ordered them the Monday before Father's Day and only one item came on time. The rest of the items I didn't get until the Monday after Father's Day. So all the gift were given late. That's my only downfall. But the items themselves were great.”
“Really wasn't impressed with the Keepsake box I purchased for a Babies naming day gift , I was very disappointed with it , it was rubbish for the money I was embarrassed”
“I ordered an item for next day delivery however for the next 4 business days the delivery company claimed they had delivered it when they had not which resulted in a very late gift. I would not reconmend next day delivery if you are in a hurry to receive something.”
Dear Sir, I am sorry this happened, this was a bit exceptional as under normal circumstances orders are received the next day, but things can go wrong. We did refund your postage.
“The parcel never arrived I then had to wait 3 weeks and call my local sorting office twice before another was sent. It's disappointing because I bought the product for a christening and I didn't have the gift on the day and had to buy something else.”
“I paid for 24hrs delivery and my product was not delivered in time. As it was a leaving present this meant my friend did not receive her present before she left.
When i phoned to find out what happened I was informed the fault was with the delivery company, The product was going to be delivered back to you guys and then sent out to my fried's home address. This was over 2 weeks ago and the product has not made it back to you so I still have no idea when it will be re-dispatched out to my friends.”
“Item bought only £6.99 paid for delivery which is okay also paid £4 for wrapping which was about 12inch square AND VERY BADLY WRAPPED IT WAS IN BLACK PAPER WITH SILVER PACKAGE TAPE WHICH WAS TWISTED NOT ENOUGH THOUGHT WENT INTO THIS SORRY DEFINATELY not worth £4 for a TINY TINY BOX Very disappointed”
“Product was excellent when it arrived .this was the third time I've used gift experience ,and the service was very poor this last time .I had no confirmation email regarding the product which was ordered and paid for ,although on two previous occasions it was excellent service .I had to make repeated phone calls to find out what was happening to product ordered And when i would be receiving it . which took much longer arriving ,so unfortunately missed required date by a week and i was unable to track its progress to find out when it was to be delivered .Hence up at 6.45 for 7am to collect from local post depot where parking spaces were none existent .so all in all it was a nightmare experience .!!!!!!!”
“Couldn't fault the speedy of delivery. But was very disappointed to pay over £40 for a christening gift for my goddaughter then to find the personalised plaque wonky. A spoilt gift.”
