“The item was very expensive for what it was.
Postage and packaging were far too expensive
I live in France but wanted to pay in £ sterling which was not possible because I wanted it delivered to France not England.
Very disappointed with quality and service”
“You can barely see the engraving. Plus the frame came scratched! It was too late for me to return so I'm very disappointed.I will not be using this website again.”
“I ordered 3 items at the beginning of December. Two of them did not arrive until Christmas Eve which was too late for me as I had pointed out I was going away the day before. The third one never arrived at all - all were paid for and debited from my account on the day I ordered them. An extremely disappointing service and I would not use this site again.”
“I don't like to leave complete negative feedback and most of the items ordered arrived within the specified time. However, there were a couple of things that took much longer than expected and I very nearly didn't get them in time for the date I needed them. There was also a lot of toing and froing about one particular item.
I would still consider using again in the future.”
“Was quite impressed with the range of products. ..However upon arrival it was clear that the quality of the products were lower than expected.
Cushion fabric very cheap. ..poor quality of colour. ..the family tree wood piece....very faint names....and chipped edge upon arrival.”
“Gifts were fine. I was not sent tracking number so could not divert package or pick up package. I had to request tracking number. Ups tried to deliver package to my home on two more occasions despite being told I would not be there. Ups then threatened to post package back to the u.k.. I eventually retrieved the package.”
“We ordered a personalised picture frame for my father in law's 75th birthday. The present was to be sent abroad. We received a personalised picture frame which belonged to somebody else! This caused us a lot of distress as there was a deadline to send the gift abroad. I did telephone the office and explained the situation. A replacement was received within a couple of days. We still have the frame that was sent in error!”
I am sorry you got the incorrect frame. But it does show how good our customer services are as this was rectified very quickly and they would have told you to throe the other one away. Sorry for any inconvenience. Customer Services.
“The original item I ordered on 1/12/14 was delivered on the 8/12/14, unfortunately the order was wrong. I phoned and informed this company that I had to have the replacement by 12/12/14 at the latest and was advised to return the wrong item as a new one would be dispatched that afternoon.
I returned the wrong item on 10/12/14 and did not receive the correct one until 13/12/14 which was too late. This company state express delivery on their website........just a pity they didn't use it on this occasion!!”
“What i thought would be a lovely gift for my partner turned up looking a bit cheap, which i could of lived with, but after a week on the Christmas one side of the personalised message feel of”
“I bought a personalised Christmas bauble for my husband and I feel that it is poor quality. The personalised elements are stuck onto the decoration and when they arrived, neither front or back elements had adhesed correctly. The front 'Daddy' portion continued to fall off and I've had to glue it myself. I had expected the wording to be printed onto the bauble, similar to another I have. Had I known it was stuck on metal discs, I would not have bought it.”
“Ordered 2 personalised mugs.. the first time I tried to complete the payment order the website said my checkout session expired so I did it again.. i ended up being charged twice and was not even notified the first time the payment was confirmed i recieved my order twice.. that being 4 mugs.. they charged me 40 flipping pounds for that and i couldnt even get a refund.. it was their website fault and not mine. Never buying from here again.”
Dear Jeremy, I have looked into your problem and there are no notes on our system. You say you ordered again and it suggests you ordered straight after the problem. Well I have looked at the two orders and they are three days apart, so I can't understand why you are saying it is our fault why did you order three days later and why didn't you contact customer services after the first order which you thought went wrong. I am sorry you feel upset but if you had contacted us immediately we could have sorted this out.
“Well what can I say I paid extra money for next day delivery only to find that they had sent me someone else's wording on my mum and dads 40thwedding anniversary clock and nothing they could do about it over the weekend I eventually received in the following Tuesday only 3 days late very poor service wouldn't use again”
“The product itself was fine but delivery was appalling. As it was an anniversary gift, obviuosly timing of delivery was important. I was not given the choice of next day delivery but the web site said it would be despatched within 3 days which it was. It did not however warn you how long standard delivery might take and it took nearly 2weeks! well over the anniversary date. Never again.”
Dear Frances, I am really sorry you are so disappointed with the Delivery. Next Day delivery is not an option with the product you ordered as it is just not possible to get it made and despatched within the same day. Just above the the postage in the Basket Page there is a Postage and Packaging Icon, if you click on that it details all the options. Standard is estimated by Royal Mail to take 1 - 3 days, but they will not gaurantee that. I appreciate that it sounds like delivery was longer than the six days max we would quote and for that I can only apologise. Kind Regards Customer Services Manager
“Firstly, I paid for first class and it took two days to arrive.
Secondly I paid an extra £4 for gift wrapping and the when it arrived, I was furious! It was a cheap wrapping paper and the silver tansels used was terrible!! I was recommended by a friend and when I showed her the picture of it - she couldn't believe it either!”
Firstly I am sorry that you are disappointed with the Gift Wrap but with regards to First Class Delivery Royal Mail do not gaurantee next day delivery their website quotes " We aim to deliver within 1-2 days" Only a Next Day service will get it delivered within one day. Again I am sorry you are disappointed with the Service. Regards Customer Services Manager
“I bought a bespoke bookmark for a 21st birthday present. Despite the assert action that most things are despatched within 24 hours or so it took over a week to arrive. In the meantime I ordered another similar bookmark from another company for less than half the cost which arrived at lightning speed. Disappointed with this company, won't use again.”
Dear Angela, I am sorry to hear that you are disappointed with our service. I am very surprised that it took so long to deliver. Items are despatched with 24 hours, after that it is in the hands of Royal Mail. You ordered 1st Class which is normally delivered within 1 to 2 days as Royal Mail state. A little surprised it took that long. Did you ever contact customer services? as there are no notes on our system about any delays being reported. kind Regards
Customer Services Manager.
“Both times I have ordered from yourself I have had to wait a considerable length of time to relieve my order. The first time my gift was late to the person and the second even though I paid for express or first class delivery I still had to wait. Will not be ordering again even though the products are good delivery has let you down.”
