“Great service...the mug arrived quickly and looked great however the first time it was washed half of the hearts washed off so my I love you mug now says you...dissapointing as it was an anniversary present from my husband.”
“The product itself was good however I paid for next working day delivery and it was delivered 2 days later. The customer service from the gift experience has been very poor. They will not give you a refund even if they havent provided the service withing the alloted time.”
“I ordered the wooden block with 3 photo albums in, and although it looked nice I felt it was of very poor quality, the item description was misleading and the wallets that were supposed to fit 6x4 photos in did not and we had to cut them all down to make them fit, not to mention the fact that wallets ripped down the sides when trying to insert the photos.”
Dear Kelly The item you ordered is actually shown in white http://www.thegiftexperience.co.uk/catalogue/personalised-king-of-the-grill-bbq-apron/index.html Sorry if you were expecting it in Black. CS Manager
“The ordering process and delivery were excellent. The product unfortunately was not, I ordered an engagement cushion which was white, firstly the product had brown stains from the box it was packaged in and secondly the quality of the material used was sub standard for the price charged.”
“I have already written a review of my purchase from this company I cannot remember now what the delivery time was supposed to be but I felt I had rather a long time to wait for it and had begun to wonder if it had got lost in the post. From memory - and I cannot be certain of the exact time now, but I believe it took at least three weeks if not longer before it was delivered and there was no contact from the seller as to why there was this delay or that it would be dispatched by a certain date, I was therefore left wondering. Having said all this, it won't stop me from ordering anything again.”
“Gift did not arrive within time required. There was no communication during any part of the process.
The company were chased several times to ask for a progress update. Don't use their email contact as they don't respond.”
“I wanted to change the date of my event and upon contacting The Gift Experience they gave me a telephone number for Anfield Stadium. Anfield never answered the phone. I must have spent hours hanging on the line. End result is we (me and two others) were unable to go to the Stadium Tour and have therefore lost the gift. I appreciate that The Gift Experience will say it was not their problem (after all it was Anfield who failed to answer their phone) but it has reflected badly on The Gift Experience and I doubt I will buy from them again. If they are going to give out telephone numbers they should satisfy themselves that their partners will answer them.”
“I ordered an anniversary book for my grandparents. I was later told that they did not have the day that I wanted available. I was offered a refund which still has not arrived in my account.”
“I ordered an engraved item. I received someone else's order. Replacement was sent after I notified the company. Delivery of second one was received 2 days later than expected”
“The item was very expensive for what it was.
Postage and packaging were far too expensive
I live in France but wanted to pay in £ sterling which was not possible because I wanted it delivered to France not England.
Very disappointed with quality and service”
“You can barely see the engraving. Plus the frame came scratched! It was too late for me to return so I'm very disappointed.I will not be using this website again.”
“I ordered 3 items at the beginning of December. Two of them did not arrive until Christmas Eve which was too late for me as I had pointed out I was going away the day before. The third one never arrived at all - all were paid for and debited from my account on the day I ordered them. An extremely disappointing service and I would not use this site again.”
“I don't like to leave complete negative feedback and most of the items ordered arrived within the specified time. However, there were a couple of things that took much longer than expected and I very nearly didn't get them in time for the date I needed them. There was also a lot of toing and froing about one particular item.
I would still consider using again in the future.”
“Was quite impressed with the range of products. ..However upon arrival it was clear that the quality of the products were lower than expected.
Cushion fabric very cheap. ..poor quality of colour. ..the family tree wood piece....very faint names....and chipped edge upon arrival.”
“Gifts were fine. I was not sent tracking number so could not divert package or pick up package. I had to request tracking number. Ups tried to deliver package to my home on two more occasions despite being told I would not be there. Ups then threatened to post package back to the u.k.. I eventually retrieved the package.”
“We ordered a personalised picture frame for my father in law's 75th birthday. The present was to be sent abroad. We received a personalised picture frame which belonged to somebody else! This caused us a lot of distress as there was a deadline to send the gift abroad. I did telephone the office and explained the situation. A replacement was received within a couple of days. We still have the frame that was sent in error!”
I am sorry you got the incorrect frame. But it does show how good our customer services are as this was rectified very quickly and they would have told you to throe the other one away. Sorry for any inconvenience. Customer Services.
“The original item I ordered on 1/12/14 was delivered on the 8/12/14, unfortunately the order was wrong. I phoned and informed this company that I had to have the replacement by 12/12/14 at the latest and was advised to return the wrong item as a new one would be dispatched that afternoon.
I returned the wrong item on 10/12/14 and did not receive the correct one until 13/12/14 which was too late. This company state express delivery on their website........just a pity they didn't use it on this occasion!!”
