I am sorry to read this Penelope. Please email us at customerservices@thegiftexperience.co.uk with a photo of the error and your order number and we can have a look at this for you.
“Very happy, great service easy to order. and love my gift for my Step - Father,s 80th birthday present, 2 beautiful crystal glasses engraved as requested.”
“Absolutely beautiful i ordered this for my daughter for her 1st class honours that she is due to receive at her graduation very fast delivery would highly recommend gift wrap”
“I was a first time user, however would thoroughly recommend as my package to my brother arrived in a timely manner so wouldn’t hesitate to us them again.”
Hi Dev
Thanks for your review, I am sorry to read you are disappointed with the service.
I've had a look at the notes on your order and it appears you may have gotten a little confused regarding the difference between dispatch and delivery time and as such the order was delivered within our estimated time scale.
Furthermore, I have read through the email conversations and our team remained professional throughout, although I am sorry that you felt they were rude.
Once again, thanks for taking the time to leave a review.
“My order was delivered quickly and came packaged well, as my items could have been easily damaged. Quality of the product was excellent, the happy couple really loved their gift.”
