“Absolutely beautiful i ordered this for my daughter for her 1st class honours that she is due to receive at her graduation very fast delivery would highly recommend gift wrap”
“I was a first time user, however would thoroughly recommend as my package to my brother arrived in a timely manner so wouldn’t hesitate to us them again.”
Hi Dev
Thanks for your review, I am sorry to read you are disappointed with the service.
I've had a look at the notes on your order and it appears you may have gotten a little confused regarding the difference between dispatch and delivery time and as such the order was delivered within our estimated time scale.
Furthermore, I have read through the email conversations and our team remained professional throughout, although I am sorry that you felt they were rude.
Once again, thanks for taking the time to leave a review.
“My order was delivered quickly and came packaged well, as my items could have been easily damaged. Quality of the product was excellent, the happy couple really loved their gift.”
“Very straightforward purchase starting with excellent choice of gifts through to ordering process which included a very efficient personalisation. Quality of the item is very good, also the personalisation, and the speed of receipt after ordering most impressive.”
“Saw the pearl bracelet , and being our pearl anniversary, thought, an ideal gift. In true typical bloke fashion, ordered one, which was too big. Got in touch with customer services, and basically, returned it, exchanged it and sent back to us. No fuss whatsoever.
Excellent item as well, wife is well pleased with it and thank you to the Gift Experience for not only a lovely gift but fabulous customer service”
Hi Eric
Thanks for your review, I'm so glad your wife was made up with the gift and I'm really happy our friendly customer service team were able to help you out too. 😀
Hi Rachel
Thanks for your review, I'm so glad you are happy with your order!
Unfortunately, our parcels are not sent with full tracking unless the next working day delivery option is chosen. We can however see when it has been scanned as delivered so please do feel free to reach out to our customer service team and they'll provide an update if there is one.
“Looked for a special gift for son silver wedding order a beautiful clock with personal inscription received the gift in a beautiful gift box and arrived as promised in time for celebration”
