“The gift I purchased, unfortunately, was full of defects and I had to complain. The gift arrived in good time for the celebration, for which I'd purchased it. A replacement was sent, but it arrived after the celebration! It is a shame that the product was not checked before packaging. I will not be using The Gift Experience again.”
Hi Rebecca
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
We will use your feedback for any future reviews of our quality checking and packing process.
I am sorry to read that you won't be using us again, I do hope that you give us another chance in the future.
Thank you once again for taking the time to leave a review and providing your feedback.
“The gift, Events that happened on 24 March 1962, for a friend's 60th birthday was a great present. They really liked it. It was interesting and good quality and arrived on time. Thank you, a great choice.”
“Ordered a gift at short notice that had to be customised. I was surprised and delighted when it arrived in a couple of days, I’m in time for Mothers day.”
“Had to wait til my Anniversary date of April 9th to actually view my present when opened. My Surname is spelled wrong! Instead of WILLIAMS you engraved WLLLIAMS !!!😱”
Hi Lynne
Thanks for your review, I am sorry to see the spelling error.
I've had a look at your order and unfortunately, it does appear that it has been ordered like this and so on this occasion, we are unable to offer a replacement or refund.
Please make sure to contact customerservices@thegiftexperience.co.uk as the first point of contact for any questions about future purchases.
“I ordered a bronze graduation figure for my daughter and the quality of it was much better than I expected, she loved it. It was extremely well packaged.”
“I ordered gifts for my friend’s 65th birthday which consisted of Prosecco and prosecco glass both of which I was able to personalise. I was very pleased with the products and also the customer service I received as I had a query about the delivery. I would be happy to use this website again for future purchases.”
Hi Brenda
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery!
We look forward to welcoming you back again. 😊
“Had issue with engraving request on a vase, but this was easily sorted with one email to customer services who replied promptly resolving the problem.
Good quality product. Impressed with service received.”
Thanks for your review, I'm so glad you have had an all-round great experience and I'm especially pleased to read of the helpful customer service and quality of the gift!
“Very good shopping experience.Products excellent guality.Beantiful photo frame&east.plaque for my son's wedding.PERFECT!!!!xx Thank you.
Marilyn Glasgow”
