Hi Helen
Thanks for your review, I am sorry to see two stars.
I've had a look at the tracking and your order was placed at 18.46 (over 4 hours after our cut off for next working day delivery and an hour after we closed for business that day) on 14th March with Next Day Delivery, which was dispatched on the 15th and delivered on the 16th.
Please make sure to double check cut off times in future to avoid any disappointment.
“I've used Gift Experience on 2 occasions & both times the product is of high quality & beautifully made. Both were gifts & the recipients really loved the Wooden heart shaped Anniversary hanging plaque.”
“What a beautiful gift ‘Name a rose’ is. Our work colleague lost family & this meant the world to her. Friends have also now ordered.
It arrived quickly, well packaged & just an easy transaction from start to finish. A great experience. Thank You.”
“First time user of the Gift Experience.Would not hesitate to use again.
Glass tankard beautifully personalized, and received completely undamaged in the estimated delivery slot.First class”
“Bought this as a 60th birthday gift for a mad Liverpool fan. Really professional look full of interesting articles. He was really impressed with it. Prompt service.”
“Good choice of gifts. Easy to search and to order. Simple to go back and review personalisation without losing what had already been entered.
Delivery was prompt and the items were very well packed and were as described.
Good service throughout”
Hi Susan
Thanks for your review, I am so sorry to read this.
If you have a picture of the item before you painted it please send this to customerservices@thegiftexperience.co.uk who will be able to assist in this matter.
“I recently purchased a gift and Card for my wife as an anniversary present.
The quality of the items and the service was absolutely amazing.
I will definitely be shopping here again”
Hi Ronald
Thanks for your review, I am sorry to read this.
I've had a look and it appears your order was delivered on the 12th March, 3 days after it was dispatched.
Please contact customerservices@thegiftexperience.co.uk if you have still not received this as they'll be able to help you out further.