“The personalised engraved glass tankard is fantastic and just as ordered. The price is very good value for a lovely quality item and it arrived really quickly, which was great.”
“I really hate giving bad reviews but I’m so disappointed with my order . It was a 70th wedding anniversary plate for my parents in law. The whole thing was cheap and nasty even the packaging. Sorry won’t be back 😟”
Hello
Thanks for your review, I am so sorry to read how unhappy you are with the personalised plate and our packaging.
Great time, care and effort goes into sourcing our products and personalising them, we would not consider anything we sell to be cheap and nasty and would dispute any claim of this.
The same goes for our packaging, which we have designed to be secure, easy to open and eco-friendly.
I am sorry once again to read your comments and and thank you again for taking the time to leave a review.
“Excellent service, perfect gift, presentation and delivery first rate. Would definitely recommend them to anyone who wants that little something special.”
Hi Helen
Thanks for your review, I am sorry to see two stars.
I've had a look at the tracking and your order was placed at 18.46 (over 4 hours after our cut off for next working day delivery and an hour after we closed for business that day) on 14th March with Next Day Delivery, which was dispatched on the 15th and delivered on the 16th.
Please make sure to double check cut off times in future to avoid any disappointment.
“I've used Gift Experience on 2 occasions & both times the product is of high quality & beautifully made. Both were gifts & the recipients really loved the Wooden heart shaped Anniversary hanging plaque.”
“What a beautiful gift ‘Name a rose’ is. Our work colleague lost family & this meant the world to her. Friends have also now ordered.
It arrived quickly, well packaged & just an easy transaction from start to finish. A great experience. Thank You.”
“First time user of the Gift Experience.Would not hesitate to use again.
Glass tankard beautifully personalized, and received completely undamaged in the estimated delivery slot.First class”
“Bought this as a 60th birthday gift for a mad Liverpool fan. Really professional look full of interesting articles. He was really impressed with it. Prompt service.”
“Good choice of gifts. Easy to search and to order. Simple to go back and review personalisation without losing what had already been entered.
Delivery was prompt and the items were very well packed and were as described.
Good service throughout”
Hi Susan
Thanks for your review, I am so sorry to read this.
If you have a picture of the item before you painted it please send this to customerservices@thegiftexperience.co.uk who will be able to assist in this matter.
