“I bought a Hall of Fame Picture as a graduation present for my daughter Sally who was absolutely thrilled with it. It was so suitable as I was able to write a personal meaningful message.”
“After an inital glitch with the online ordering system and a phone call to gift experience. The next day the problem had been rectified and I was able to re-order. However, on receipt of my purchase I was delighted to with the quality and service from gift experience.”
Hi Christopher
Thanks for your review, I am sorry to read of the initial hiccup!
I am really pleased that our team were quick to help you out and get the order through, I'm thrilled to read that you're delighted with this too. 😀
“I brought bangles from the gift experience and I love mine so much highly recommend them and they never disapoint they always deliver on time I have brought things from the gift experience quite a few times love their stuff”
“Due to covid we were unable to use our gift experience. Then unable to contact them to try and reschedule. Thrown the voucher away now, so won’t be using them again”
Hi Craig
Thanks for your review, I am sorry to read this however I've checked your order and it looks like this was for a Personalised Cushion and not an experience day.
Please feel free to contact customerservices@thegiftexperience.co.uk for further information.
“Poor experience - received somebody else's order. My replacement arrived late (past mother's day). No offer of partial refund, no offer of discount...The ordering process was fine, responded to emails fine. Looks like their warehouse staff are a little dim.”
Hi
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I do not think it warrants insulting our hard-working production/warehouse team.
Unfortunately on occasion mistakes can happen and I appreciate that this is frustrating and upsetting however I think it is important to have some understanding and show a little kindness in situations like this instead of throwing around insults.
Please accept my apologies once again for the mistake.
“The gift I purchased, unfortunately, was full of defects and I had to complain. The gift arrived in good time for the celebration, for which I'd purchased it. A replacement was sent, but it arrived after the celebration! It is a shame that the product was not checked before packaging. I will not be using The Gift Experience again.”
Hi Rebecca
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
We will use your feedback for any future reviews of our quality checking and packing process.
I am sorry to read that you won't be using us again, I do hope that you give us another chance in the future.
Thank you once again for taking the time to leave a review and providing your feedback.
“The gift, Events that happened on 24 March 1962, for a friend's 60th birthday was a great present. They really liked it. It was interesting and good quality and arrived on time. Thank you, a great choice.”
“Ordered a gift at short notice that had to be customised. I was surprised and delighted when it arrived in a couple of days, I’m in time for Mothers day.”
“Had to wait til my Anniversary date of April 9th to actually view my present when opened. My Surname is spelled wrong! Instead of WILLIAMS you engraved WLLLIAMS !!!😱”
Hi Lynne
Thanks for your review, I am sorry to see the spelling error.
I've had a look at your order and unfortunately, it does appear that it has been ordered like this and so on this occasion, we are unable to offer a replacement or refund.
Please make sure to contact customerservices@thegiftexperience.co.uk as the first point of contact for any questions about future purchases.
