“Although I have yet to see the gift that we sent to our friends, the people at The Gift Experience were very helpful in answering my questions and the gift was dispatched to arrive on time. I would definitely use this company again.”
“We ordered two teddy bears for despatch to an address in NI. One arrived with the correct inscription on the T-shirt, 'Lucy's Bear', but the other arrived with an incorrect inscription on the T-shirt. This was for a First Communion for 'Rory' when it was for the 9-week old's baptism/christening.
My daughter-in-law was in touch and I then phoned the company. A rather offhand and unconcerned woman said it would be corrected but that we would have to send a photograph. At the time we visited the correct version had still not arrived.
Not very impressed. We were given a choice of two types, chose one and got the other. Somebody doesn't seem to like their job.”
Hi Robin
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
I am sorry if you thought our customer service team were offhand and unconcerned, I can assure you that mistakes are taken very seriously and are treated as a priority to be dealt with. We do ask for photos so that we can log the errors with our production manager and see where we went wrong for training purposes.
I can see that the replacement has been delivered but I do appreciate the upset and inconvenience of this arriving late and can only extend my apologies once again.
“Excellent and unique choice of gifts for all occasions, great prices and value, and the team are very efficient and friendly if require any help or assistance, as well as super fast delivery service even when left til last minute”
“The gift is beautiful. However, the first delivery was a disaster.... box was wrecked and gidlft badly damaged. Customer Service was superb with a 2nd gift despatched immediately.”
Hi Linda
Thanks for your review, I am so sorry to read about the initial damage but I am so glad you received such prompt and helpful customer service!
“I bought a Hall of Fame Picture as a graduation present for my daughter Sally who was absolutely thrilled with it. It was so suitable as I was able to write a personal meaningful message.”
“After an inital glitch with the online ordering system and a phone call to gift experience. The next day the problem had been rectified and I was able to re-order. However, on receipt of my purchase I was delighted to with the quality and service from gift experience.”
Hi Christopher
Thanks for your review, I am sorry to read of the initial hiccup!
I am really pleased that our team were quick to help you out and get the order through, I'm thrilled to read that you're delighted with this too. 😀
“I brought bangles from the gift experience and I love mine so much highly recommend them and they never disapoint they always deliver on time I have brought things from the gift experience quite a few times love their stuff”
“Due to covid we were unable to use our gift experience. Then unable to contact them to try and reschedule. Thrown the voucher away now, so won’t be using them again”
Hi Craig
Thanks for your review, I am sorry to read this however I've checked your order and it looks like this was for a Personalised Cushion and not an experience day.
Please feel free to contact customerservices@thegiftexperience.co.uk for further information.
“Poor experience - received somebody else's order. My replacement arrived late (past mother's day). No offer of partial refund, no offer of discount...The ordering process was fine, responded to emails fine. Looks like their warehouse staff are a little dim.”
Hi
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I do not think it warrants insulting our hard-working production/warehouse team.
Unfortunately on occasion mistakes can happen and I appreciate that this is frustrating and upsetting however I think it is important to have some understanding and show a little kindness in situations like this instead of throwing around insults.
Please accept my apologies once again for the mistake.
