“I ordered 3 Name a Star gifts. They arrived on time and were in good order but one name was incorrectly spelt in spite of the fact that I had written it correctly in my order and it appeared correctly spelt in the confirmation email from you. This meant I had to contact you and get a replacement before going away which was stressful given the Christmas mail delays. It arrived 1 hour before I was due to leave. This was an avoidable error due to carelessness.”
“late delivery
one of the aprons (I ordered 10!) had no front pocket. Didn't know until we used them at the Christmas Fair. For 15 pounds per apron, I expect better quality control before shipping.”
“Paid for express delivery as I need the item for a 60th birthday present...ordered it on the Sunday and was expecting it by the Tuesday, had a text message on the Monday to say it had been been despatched, but by the Wednesday still hadn’t received it and I needed it for the Friday...contacted them directly and was told they would have to call me back as they couldn’t find my order...they did callback to say that my order hadn’t been dispatched, in fact it hadn’t even been processed, but they could try and get it to me by the Saturday!😡 and they wasn’t sure why I had been told it had been dispatched ?! I’d received I told them to cancel the order, and asked for a full refund, which I then had to wait 5 days for...won’t be using again!!”
“the product was much smaller than expected, also the white lettering was patchy, it had dark shady areas so the full lettering was not bright and clear. Very disappointed”
“I was extremely pleased with the purchase itself. The delivery was a disaster. I was told it would be between three fifteen and four fifteen pm. I was at home all day. Around 4.20 I received an Email to say delivery could not be made as there was no reply and a card was left. This was a nonsense No delivery was attempted and certainly no card was left. At considerable inconvenience I was obliged to collect. This would not enamour to make additional purchases.”
“I ordered a newspaper in a presentation box for my sister and brother in laws 50th Wedding Anniversary. As this was a really special celebration I thought that it would be especially nice to give them something as novel as this. I did understand that the newspaper to be included might not be the one advertised in the advert, The Times, but I was bitterly disappointed to learn that they had received a sports paper, no other news but sports. Neither of them are the least bit interested in sport, so doubly disappointing. No where on the advert did it mention a sports paper otherwise I would not have ordered it. The idea is excellent , but the execution failed miserably and it made me feel like I had wasted so much money on what was supposed to be a very special gift.”
“I ordered a present for my daughter's birthday a week before her special day (29th Aug); it was dispatched within 24hrs (l was informed) and because l only paid £3.99 postage, l was informed it had been sent 2nd class Royal Mail; l have still not received it!!!! (11th Sept).
Customers services told me l had to wait until 6th Sept before they could declare it as missing. I am still waiting for my refund (they took the payment out the day after purchase).
Disgraceful and l will not use this website again”
“Cushion was for a Ruby Wedding Anniversary and the colour of the writing was an orange colour. Also it came in a cardboard box with no protection round it and it was raining very heavily, very lucky it didn't get wet and damaged.”
“The bracelet was beautiful but with the sizes option u would think getting a 6 means a little size bracelet whereas it is large. Also I cant return it and that is very very poor.”
“I ordered engraved Prosecco glasses which stated they would be in a gift box. They were not. The box was like any other you could buy from a supermarket. I complained to customer services and was told what I class as a gift box, they call a presentation box! I asked for a presentation box ( at no extra charge) to be told a presentation box would not fit the glasses! I incurred a further cost as I had to purchase a gift box. Not happy. Will not order from this company in the future”
“I purchased a personalised jigsaw for a gift. Ordered it 5 days before i needed it and it hadn't arrived in time. Arrived 8 working days after purchase. I choose the postage which suggested 2-3 working days for delivery. Phoned them to query to say I hadn't received my parcel and they said this was quite normal and didn't seem to be concerned. If they know this they should not be saying 2-3 days delivery. In my circumstance I wasn't able to give my gift to the person I had bought the item for. Disappointing.”
“i ordered a personal named graduation hanging figure for my daughter who recently completed a Phd. When it arrived it was so poor in quality I never actually gave it to my daughter. Also the packaging was way too much. A very large box arrived for such a small item. Sorry won't be ordering from you again. Sylvia Evans”
