“The item i ordered was delivered on time after paying for Saturday delivery. Unfortunately I missed the courier by 5minutes and the parcel wasn’t left in a safe place. But it was redelivered the following day. The gift arrived and the box was damaged which meant i had to quickly find an alternative gift box to make it presentable. I contacted the company to advise and they offered 10% back. The person i dealt with was friendly and helpful and the gift itself was lovely. I didn’t take the 10% offer, but was glad they took on board that their outer packaging could be better to protect the gift box for future orders. Overall the experience was good but better outer packaging could be better.”
Hi
Thanks for your response, I am sorry to read of the issues you had with your order.
I am really glad our team were able to resolve the issue for you and thanks for giving us your feedback once again.
“Looking for a last minute gift for my hubby for our sapphire wedding anniversary and came across your website. The website was simple and quick to use and I had ordered a blue hip flask complete with personalisation in next to no time. I was very pleased with the product and I am happy to say so was my husband! The hip flask was excellent value too and arrived neatly packaged.”
“Fabulous experience with this company, easy to navigate website, and the glass gift for my son's graduation was engraved and delivered in 24 hours! Amazing! Also arrived undamaged in a lovely presentation box, can't recommend enough?”
Hi Helen
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
It's so great to read that the whole process was smooth for you and I hope the recipient received it well!
“Beautiful christening gift for my great granddaughter. Website was easy to use. Delivery was excellent, even arrived early. We'll packaged. The personalised inscription done to a high standard. Would definitely recommend this company.”
“I ordered a gift for my son and daughter in-law’s 30th wedding anniversary.The package arrived promptly, the contents exactly as described.It was very well packaged especially as the contents were breakable.All in all very happy with the service.”
Hi Mrs Jean
Thank you for your review, I am so pleased to read our customer service team were able to assist with your issue and I hope the chart was received well by the recipient!
“Not knowing what to expect, the Name a Rose gift was ordered for a rose-loving friend’s 60th. After an unfortunate loss in transit of the original dispatch, a replacement was sent immediately. Email contact was prompt and polite whilst a new order was made. I think my friend will be interested in the thought behind the choice. Only time will tell whether the rose seeds will yield over years to come, but recording the name chosen for the rose is a great attraction for this big birthday gift.”
Hi Laura
Thanks for your review, I am so sorry to read that the original order was lost in transit.
It's great to read our customer service team were able to get a replacement out quickly and I hope the gift is well received by your friend.
“All the gifts I have purchased I have always be very pleased with . The quality of time to wait for them is very good.The people that I bought gifts were very happy”
Hi Michelle
Thanks for your review, I am sorry to read that you were unhappy with the packaging. This should have been secured in place either using compostable corn chips or paper wrapping so I am sorry if this wasn't received like that.
I am pleased to read the delivery was prompt and the item arrived safely.
“This was my first time of using The Gift Experience and the first corporate gift I needed to purchase for my new employer so a bit of pressure to get it right. The gift was just as described on the website, of great quality when received and delivered in super quick order.
Highly recommend and I will definitely use for future corporate purchases, and maybe some personal purchases too !”
Hi Katie
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery!
We hope to see you back again soon for any upcoming events. 😀
