“Ordered a personalised photo in a frame at short notice.
Reproduction was very good.
Paid for express delivery and product was delivered as promised.
First time customer and will be returning.”
“I bought a personalised cushion for my son and daughter-in-law for their anniversary. It arrived three days after I placed the order, gift wrapped as I'd opted for that service and well packaged. My son and daughter-in-law absolutely love it. I highly recommend The Gift Experience for excellent service and an easy to use site. I will definitely buy again.”
Hi Susan
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
It's great to read that your experience was top-notch from start to finish and I hope you choose to shop with us again soon. 😀
Hi Steph
I am so sorry to see this 1 Star review left about your recent experience shopping with us.
I've checked the notes on your order and I can see this is regarding a tankard which was due for delivery on 19th July but unfortunately couldn't be delivered as you'd entered the incorrect postcode for your order. This meant that you would need to re-purchase postage to cover this cost, which I can see you refused to do.
I am sorry to read that you also felt we were disrespectful to you, I can see from the notes that our customer service team remained professional and courteous throughout the interactions.
Thank you for taking the time to leave your feedback.
“I bought a christening present for my friend.it was better than i expected. It was perfectly wrapped and i bought a card as well.both were beautiful..delivery was on time as stated. I would recommend to everyone to shop here.”
Hi Sharon
Thanks for your review and for sharing your wonderful photo, I'm so glad you have had an all-round great experience from ordering to delivery. 😀
“quick delivery of a lovely memory i bought for my sister's 70th birthday - it comes with a thick border but i bought a frame for it so she can put on her wall”
“The gift I bought from The Gift Experience is beautiful. It was bought for our friend's 65th wedding anniversary and it couldn't be more appropriate. The service we received was first class and we will buy from them again.”
Hi Christabel
Thanks for your review, I am sorry to read this.
I've checked your order and it seems there is a little confusion as you opted for 1st Class Delivery, not Next Working Day delivery.
As such your order was dispatched on 14th July and delivered on 18th July, 1 day after the estimated delivery time given by Royal Mail for 1st Class deliveries.
I can only apologise for this and any inconvenience caused by the slight delay.
