“I live in nz and buy most of my uk gifts online these days. Sent my dad a 70th birthday gift. He’s a chippy so I got him a personalised hammer. He is really stoked and is mounting it on his wall. It’s a brilliant quality hammer and he loves it.
So Thank you TGE.”
“Gift lovely ,but there standard delivery takes 2 weeks before it arrived not 2-3 days and was late for the 70th birthday I had ordered it for. So was disappointed when it took that long to arrive”
Hi Caroline
Thanks for your review, I am so sorry to read that your order took longer than estimated to arrive.
Unfortunately on occasion parcels can be delayed in the Royal Mail network and we don't have any control over this but I do know how frustrating it is to be waiting on an order especially when it misses the occasion.
Please accept my apologies once again for the delay.
“The engraved product I purchased is really lovely and it was despatched with 48 hours of my order. Excellent service. Such a shame delivery took 13 days. However when I phoned to ask why I had not received the item staff at the Gift Exterience were quick to trace it and advise me.
Royal Mail are letting this company down, but I will certainly be happy to purchase goods from them in the future.”
Thanks for your review, I'm so glad you received prompt and helpful customer service!
I am sorry to read that Royal Mail took longer than estimated to deliver your order, unfortunately on occasion this can be the case due to unforeseen issues.
I am pleased to read that you'll be back again and that the product is lovely!
“There was no communication apart from the order confirmation so I had no idea when was my package was due to despatch or arrive.
The products are not the best quality, t shirt seems thin and translucent and on the cap there’s visible stitching between the letters.”
Hi Janet
Thanks for your review, I am sorry to read of the issue with your gifts however we have had no correspondence from you regarding this so haven't had a chance to help you out.
Please make sure to use our customer service team as the first point of contact for any issues so they can be resolved for you.
“Very pleased with the online purchase I bought as a wedding present. It was/is a perfect gift. The item came quickly and was well packaged. It is beautifully made and very good value for money.”
“Bought the wallet twice, once as a retirement gift and the second time for a 21st birthday as both friends are going travelling. Fantastic quality and the presentation box was beautifully presented.”
“I wanted a personalised gift for my wifecon our pearl anniversary.
Selecting picture was quite difficult to upload in format and cropping having said that when it arrived was perfect and very happy with it. My wife has not seen it yet but I know she will love it. Would recommend”
Hi Joseph
Thanks for your review, I'm so glad you are happy with this and I hope your wife is too!
If you ever have any issues with personalisation in the future please feel free to contact our customer service team who will be happy to assist. 😊
