“I purchased a pair of Golden Wedding Anniversary mugs recently, with the date of the anniversary on the mugs. The mugs were gifts for family members which, sadly, we didn't receive until after the anniversary date. Very disappointing and obviously we won't be using The Gift Experience again.”
Thanks for your review, I am sorry to read that delivery took a little longer than estimated and it caused the gifts to be late for the event.
Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
“I ordered a book "Remember When" as a gift for our friend's Golden Wedding Anniversary and was really disappointed. The text on the presentation plate attached to the front page of the book hadn't been centred and it looked awful when you opened the book. It hit me straight away and as centring text in this day and age is easy it is not what I expected; for the money, I expected much better and this ruined the gift. Also, the gift box is over-rated. It is a plain black box with gold writing on the front and unlike a picture I had seen (and I can’t now find where) was not gold lined. I don't think it adds to the gift although does offer a degree of protection to the book when in transit. TGE issued a new plaque as soon as I notified them but I have had to send the replacement to my friends so they can take out the original plaque and replace it with the new one. Takes the edge off the gift.”
Hi Pauline
Thanks for your review, I am sorry to read of the issues but I am really glad our team were able to help you out with getting a replacement sorted.
With regards to the gift box, this is not gold lined and is not advertised as being anywhere on our product listings.
“I am more than happy with the gift I bought for my husband. I have framed the certificate and will be planting the seeds this coming weekend. The instructions are easy to follow and I look forward to the outcome.
I would definitely order from here again and have recommended them to a friend.”
“Great company. Many varied gift ideas, They appeared to be very well run,with staff quick to reply to queries and changes requested sorted immediately
Would recommend.”
“Ordered 2 itemised, one of which was a personal inscribed vase for my wife’s 60 th birthday , I was sent an e mail copy of the order when I realised the wording was incorrect, I then tried to ring to discuss this but there was an answer machine message advising me to e mail the query instead to which I had no reply so I re e mailed the following day , again no reply , now nearly 2 weeks later when I’ve been delivered the vase with the incorrect wording you want a good review !”
Hi Mark
Thanks for your email, I am sorry to read this.
I have had a look at your order and there are no notes to outline any correspondence between us and there have been no emails from you about this.
Please make sure to always use the customerservices@thegiftexperience.co.uk email address as others are not monitored.
You can also reach us by phone between 10.30 and 17.30 Monday to Friday, outside of those hours we'd recommend emailing or leaving an answer phone message which will be picked up the following day.
“I live in nz and buy most of my uk gifts online these days. Sent my dad a 70th birthday gift. He’s a chippy so I got him a personalised hammer. He is really stoked and is mounting it on his wall. It’s a brilliant quality hammer and he loves it.
So Thank you TGE.”
“Gift lovely ,but there standard delivery takes 2 weeks before it arrived not 2-3 days and was late for the 70th birthday I had ordered it for. So was disappointed when it took that long to arrive”
Hi Caroline
Thanks for your review, I am so sorry to read that your order took longer than estimated to arrive.
Unfortunately on occasion parcels can be delayed in the Royal Mail network and we don't have any control over this but I do know how frustrating it is to be waiting on an order especially when it misses the occasion.
Please accept my apologies once again for the delay.
“The engraved product I purchased is really lovely and it was despatched with 48 hours of my order. Excellent service. Such a shame delivery took 13 days. However when I phoned to ask why I had not received the item staff at the Gift Exterience were quick to trace it and advise me.
Royal Mail are letting this company down, but I will certainly be happy to purchase goods from them in the future.”
Thanks for your review, I'm so glad you received prompt and helpful customer service!
I am sorry to read that Royal Mail took longer than estimated to deliver your order, unfortunately on occasion this can be the case due to unforeseen issues.
I am pleased to read that you'll be back again and that the product is lovely!
