The Dressing Room Reviews

Name: The Dressing Room
Rating: 4.83

4.8 Rating 1,430 Reviews

96 %

of reviewers recommend The Dressing Room

4.8

Based on 1,430 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

The Dressing Room 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

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“The whole shopping experience on line was totally first class. Service delivery and return process all faultless and extremely speedy and efficient. I would not hesitate to shop there again.”

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Posted 1 year ago

Hello Wendy, thank you for the positive feedback!

Posted 1 year ago

“Extremely good service and very happy with my purchase.”

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Posted 1 year ago

“Was sent the wrong size. Had to return”

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Posted 1 year ago

Hello, I am sorry you received the wrong size. If the correct size is still in stock we will be more than happy to send it over to you with free delivery.

Posted 1 year ago

“Nooki black & gold lurex dress arrived the next day beautifully wrapped in a fabulous dressing room box, I need a dress for a religious wedding in Israel in December where I need to be covered up but I don't want to look frumpy. Really hard to find something with a fashion edge, hoping this will fit the bill perfectly, can't wait to wear it.”

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Posted 1 year ago

“Great website, easy to navigate and a huge choice available on shop site. Quick and informative delivery, order arrived beautifully packed. Highly recommend.”

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Posted 1 year ago

“Swift delivery unfortunately too small but very quick return and refund. Would definitely use again”

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Posted 1 year ago

“I have been ordering from the Dressing Room for a couple of years now, service is brilliant , deliveries come the next day always beautifully packaged, and there is always something to be tempted by!”

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Posted 1 year ago

“Thank you for making my mum feel so comfortable, she absolutely doesn’t want to turn 70 (!) but after an hour of trying on outfits, she walked away feeling so confident and has a few outfits I know she will wear with pride. Everyone was so welcoming and we have a lovely memory of the experience.”

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Posted 1 year ago

“Amazing service and super fast delivery! Oh and I love my new trainers. Definitely shop with The Dressing Room again x”

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Posted 1 year ago

We are glad to hear you're so happy with our products and service Amy :)

Posted 1 year ago

“Great service as always. My “go to” independent store.”

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Posted 1 year ago

Glad to hear is Allison, thanks for your lovely feedback

Posted 1 year ago

“I don't think you can beat The Dressing Room in terms of customer service, the speed and efficiency of the delivery and the quality and breadth of the ranges. Top quality service.”

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Posted 1 year ago

Thanks so much for your feedback, we are a small team so comments like this certainly puts a smile on our faces :)

Posted 1 year ago

“I bought some last minute sunglasses, they arrived fast and beautifully packaged, exactly as described.☺️”

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Posted 1 year ago

Thanks Charlotte, great to hear you're so happy with your purchase

Posted 1 year ago

“Excellent customer service! I received my package quickly.”

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Posted 1 year ago

Great to hear Teri, so glad you're happy with your package

Posted 1 year ago

“Really well curated selection. Great online service”

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Posted 1 year ago

Thanks for your feedback, so glad you're happy with our service :)

Posted 1 year ago

“Poorly wrapped item. Unimpressed.”

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Posted 1 year ago

Hello, I am sorry your item was wrapped poorly. Our boxes can sometimes get slightly damaged in transit but we always do our best to wrap the items securely. Packaging for sale items is different from our standard packaging, so maybe that might have been the issue. Please let us how we can improve.

Posted 1 year ago

“This has been my go to shop for a number of years now and never ceases to disappoint! The staff are friendly and helpful and the range of brands is incredible. I am often complimented on my dresses and I never see anyone wearing the same outfit! Although at a wedding recently a lady arrived in a dress I had almost purchased!!”

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Posted 1 year ago

“Ordered my item on line description and for advice was perfect as were the goods. Items arrived beautifully packaged and I was advised of delivery date closer to the time the actual time. Couldn’t have wished for better items or service.”

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Posted 1 year ago

Thank you for the lovely feedback. We are pleased to hear that you had a lovely online shopping experience at The Dressing Room!

Posted 1 year ago

“Really happy with my order. Excellent service - arrived straight away and excellent packaging. Thank you The Dressing Room.”

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Posted 1 year ago

Thank you for the wonderful review Clare! Glad you enjoyed shopping with us!

Posted 1 year ago

“The ordering and delivery was incredible fast the shoes were very nice but I am pleased I got some Harrison’s love sandals in the sale and I would definitely not pay full price for them as I am despoiled with the quality the sole is already wearing out after a couple of wear but not the dressing room fault just the manufacturer”

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Posted 1 year ago

Hello Corinne, thank you for the positive review! If you have any further issues with your sandals please send photos and description of the problem to customercare@the-dressingroom.com . Then we can see what we can do for you :)

Posted 1 year ago

“Excellent customer service! Ordered a dress over the phone very helpful lady and returned sadly as to big return was so easy and money back in a week😃 I will be shopping with you again 😃”

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Posted 1 year ago

Thanks for your feedback Claire, so glad you're happy with our service :)

Posted 1 year ago

The Dressing Room is rated 4.8 based on 1,430 reviews