The Dressing Room Reviews

Name: The Dressing Room
Rating: 4.83

4.8 Rating 1,416 Reviews

96 %

of reviewers recommend The Dressing Room

4.8

Based on 1,416 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

The Dressing Room 5 star review on 12th December 2023

The Dressing Room 5 star review on 27th July 2022

WENDY ORIORDAN

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No idea who you are or why you sent me the email”

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Posted 2 weeks ago

“am not impressed with the postage, it cost €30 from UK to Ireland and instead of it being delivered by DHL or one of express delivery it came by An Post and to make it worst no tracking ID provided until i called The Dressing Room customer care. I dont think I will be shopping on this website again.”

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Posted 3 weeks ago

Hi, I'm so sorry you weren't satisfied with the delivery service, we pride ourselves on a great purchasing journey from website to door so apologise if we fell short on this occasion.

Posted 2 weeks ago

“Ordered an item, by the following week it hadn’t arrived. Made contact, was informed that the item had been delivered and left behind my outdoor bins. On closer inspection the item wasn’t left at my bins but at another residence. Made contact again to seek assistance. Was promised a telephone call to resolve by close of play yesterday! Now heading into the weekend and no further (promised) contact from Dressing Room!!! Not impressed at all. Currently £239 Out of pocket. Very disappointing! Then feeeback requested - so here it is”

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Posted 9 months ago

Hello Sharon, Thankyou for taking the time to write a review. I can only apologise that you were not given an update. As a small team we have been working around the clock to process sale orders and have clearly dropped the ball by not contacting you with an update. I've looked into this for you and I can see that my colleague started a claim immediately after you contacted us. We are currently in the process of an investigation with Royal Mail. I am very sorry that you were not alerted to this update as promised. I will make sure that you are given an update as soon as we have received more information. We've also sent you an email, so please do let us know if you have any more questions, and we'd be more than happy to help you. Kind regards, The Dressing Room team

Posted 9 months ago

“I ordered on 1 June and have still not received my order, or any notification of it being sent, on 10 JUne”

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Posted 10 months ago

Hello Elaine. I am so sorry to hear this! We would love to get this issue resolved for you. We will be in touch.

Posted 10 months ago

“Did not receive product, so I cannot write a review.”

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Posted 2 years ago

“I still have not received my product!”

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Posted 2 years ago

“They make you pay £4 for returns... Industry standard is now free returns.”

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Posted 3 years ago

“Unfortunately doesn’t fit and just comes off my nose when I talk, can’t use it”

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Posted 3 years ago

“VERY UNHAPPY with return service I have had to PAY $40 US dollars to send back an item that did not fit - WAY too expensive will NOT be ordering again”

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Posted 3 years ago

“Sadly the scarf i ordered didnt have a tag on and wasnt wrapped well. I couldn’t give it as a gift as I wanted to without a tag on it!”

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Posted 4 years ago

“Have not received the order yet”

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Posted 4 years ago

“Still don't have my watch so I can't review.”

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Posted 4 years ago

“Mi experiencia hasta hoy muy mal porque no he recibido el paquete.”

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Posted 4 years ago

“Placed my order on a Saturday only to receive an email the following Wednesday to say one of the items I ordered was out of stock. On the phone although member of staff was apologetic it sounded insincere and patronising. Hiring extra staff during sale time to deal with volume of orders might be a good idea.”

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Posted 4 years ago

“Website couldnt be faulted but very poor in the shop. I was told by the sales assistant that she would contact me when she had looked into getting me the dress I wanted in a smaller size but I didnt receive a call from anyone. Managed to get it myself. Service on website was really good.”

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Posted 5 years ago

“Unfortunately the shoes I received were not fit for sale. One shoe was very worn inside and had a torn frayed strap.”

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Posted 5 years ago

“I have not even received my order. The money has been taken from my account and i have been asked to review the service and product without this being received. I would like someone from customer services to explain where my item it asap”

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Posted 5 years ago

“Hello. I still have not received my order of december 25th. Is this normal?”

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Posted 5 years ago

“Product - fab. An American vintage jumper. However, I paid an extortionate £10 to have it delivered by midday, it arrived at 5pm that day. That should have cost me £6 not £10. I emailed them to refund me the difference as I don’t want to pay extra for a service I did not receive. No reply to date. Disappointed:(”

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Posted 5 years ago

“The shoes I ordered arrived with dirty soles and not in the original packaging.”

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Posted 5 years ago

The Dressing Room is rated 4.8 based on 1,416 reviews