The Dressing Room Reviews

Name: The Dressing Room
Rating: 4.83

4.8 Rating 1,419 Reviews

96 %

of reviewers recommend The Dressing Room

4.8

Based on 1,419 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

The Dressing Room 5 star review on 12th December 2023

The Dressing Room 5 star review on 27th July 2022

WENDY ORIORDAN

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of the girls serving are lovely but unfortunately I was served by someone who couldn’t even crack a smile. I’ve bought a number of items in the dressing room but this particular girl has made me think twice about returning”

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Posted 1 week ago

Hello, I'm so sorry to hear this- I will pass your comment onto the team. We pride ourselves on excellent, friendly customer service so sincerely apologise that we fell short on this occasion.

Posted 1 week ago

“They are nice! But the sizes are very small. I bought a size 5 but they are fitting like a 4”

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Posted 1 year ago

“Received promptly. Unfortunately wrong product received.”

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Posted 1 year ago

“Was sent the wrong size. Had to return”

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Posted 1 year ago

Hello, I am sorry you received the wrong size. If the correct size is still in stock we will be more than happy to send it over to you with free delivery.

Posted 1 year ago

“Poorly wrapped item. Unimpressed.”

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Posted 1 year ago

Hello, I am sorry your item was wrapped poorly. Our boxes can sometimes get slightly damaged in transit but we always do our best to wrap the items securely. Packaging for sale items is different from our standard packaging, so maybe that might have been the issue. Please let us how we can improve.

Posted 1 year ago

“Everything was good apart from the packaging . I was disappointed unwrapping a black posting bag to a very damaged dressing room paper bag which clearly had not travelled in the post well and was battered . This was a present so I had to re box myself - not good”

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Posted 2 years ago

“I wanted an exchange as the Veja suede high tops were faulty - eyelet came away but I was given an refund. I hope I won't get charged for the return (£4 postage!)”

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Posted 3 years ago

“The face mask looked great and fit very well. The adjustable ear loops were particularly good. The problem - for me at least - was that the whole face mask moved when I spoke, which meant I was continually having to hoick it up to cover my nose. Shame because I really like the look.”

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Posted 3 years ago

“Items arrived fairly quickly and neatly packaged. Items were as expected when arrived however I am still waiting to hear from the dressing room following an email query i sent immediately after my purchase. The first time discount was not applied at checkout which I am still waiting to be resolved, this has detracted from the overall online experience.”

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Posted 3 years ago

“I ordered a bracelet on line as a leaving present for my boss. Impressed how quickly it came but I felt Very disappointed in the actual Mishky rainbow beaded bracelet when she opened it. I felt it was very over priced for its size and quality. Looked a lot more substantial from the picture. I’m all for helping women from poor or abusive communities but won’t be ordering any more on line☹️”

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Posted 3 years ago

“The store has great product but I was disappointed with the return process. I paid £11 out of pocket to return the package. There wasn't a return slip enclosed in the package and online it gave me different options which were all inconvenient and expensive.”

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Posted 4 years ago

“I returned my order on Thurs 27 September via Royal Mail . I have not yet received confirmation of my return nor my refund . Please confirm .”

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Posted 4 years ago

“I like their American Vintage apparel - especially the 100% pima cotton items. They also have an excellent simplified method of payment where one can choose to pay through Amazon.”

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Posted 4 years ago

“I was very disappointed that the dress I ordered and paid for in the sale was then not available and withdrawn from my order. I am still waiting for the rest of my order.”

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Posted 5 years ago

“My order arrived promptly, I loved the outfit but was disappointed to see it was faulty. On returning the item the lady said straight away it’s faulty, there should of been a label on it, I wish I’d known it was broken as I would not of bought it, would of saved me some time.”

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Posted 5 years ago

“I do think that a £4 charge is expensive price for return I ordered two dresses which didn’t. Work unfortunately for me and that cost me to return”

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Posted 5 years ago

“I ordered a scarf from you on 3/12/18 but so far I have not received it. I cannot write a review until I receive the merchandise.”

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Posted 6 years ago

Hi Priscila, Thank you for taking the time to leave a review, and I apologise that you received a review invite before your order was delivered. Our International deliveries to take longer to arrive but I have looked into this for you and can see your scarf was delivered successfully - I really hope you're enjoying wearing it. If there's anything else you need in future, please don't hesitate to get in touch. Kind regards, Elle

Posted 6 years ago

“You sent me the wrong dial size I ordered a big dial not a medium from Olivia Burton but the packagaing was nice”

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Posted 6 years ago

“Faster shipping”

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Posted 6 years ago

“The product seems good but unfortunately the packaging it arrived in was very battered- I bought as a gift and it is not really in a giftable condition”

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Posted 6 years ago

The Dressing Room is rated 4.8 based on 1,419 reviews