The Dressing Room Reviews

Name: The Dressing Room
Rating: 4.84

4.8 Rating 1,546 Reviews

96 %

of reviewers recommend The Dressing Room

4.8

Based on 1,546 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

The Dressing Room 5 star review on 11th August 2025

Anonymous

Anonymous // 01/01/2019

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“I found a perfect dress in the sale, the brand I used to purchase regularly when in the US so delighted I found the brand available here in the UK. Lucky me it was also in the sale. Arrived promptly, well packaged and it’s fabulous for the wedding in Switzerland so very chuffed indeed!”

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Posted 2 months ago

That’s such lovely news- thank you for sharing! We’re so pleased to hear you found a favourite brand from your US days, and even better that it was in the sale! Delighted it arrived promptly and is perfect for the wedding in Switzerland- sounds like a very lucky find all round. Enjoy every moment in your fabulous dress!

Posted 2 months ago

“All I bought online was a little raffia bag, which was lovely, beautifully packaged and arrived quickly. I live in Hampshire so, far from St Albans, but I learnt about The Dressing Room from Instagram and much enjoy the frequent reels from Deryane. She is an inspiration.”

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Posted 2 months ago

Thank you so much for your thoughtful message! We're so glad you loved your raffia bag and thrilled to hear it arrived quickly and beautifully packaged. It’s wonderful to know you've found us through Instagram, and we’ll be sure to pass your lovely words on to Deryane ; she’ll be absolutely delighted!

Posted 2 months ago

“Ordered date trainers online. Excellent service. Prompt response and my gorgeous trainers arrived on a couple of days later. Absolutely love them. So comfy and stylish!”

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Posted 2 months ago

Thank you so much for your kind words! We're so pleased to hear you love your new trainers -stylish and comfy is the dream combo! Delighted the service matched up too :) we hope to see you again soon!

Posted 2 months ago

“Order was easy on website, and although I was only ordering as a guest I got all the information necessary for delivery and it was quick”

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Posted 2 months ago

Thank you for your lovely feedback! We're so pleased to hear that ordering as a guest was smooth and that your delivery arrived quickly with all the info you needed - that’s exactly the experience we aim for!

Posted 2 months ago

“First time of shopping with The Dressing Room would highly recommend my earrings were beautifully packaged and fast shipping with good communication.”

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Posted 2 months ago

Thank you so much for your lovely feedback! We're absolutely thrilled to hear you enjoyed your first shopping experience with us ; it means the world. So glad you loved the packaging and service, and we hope your new earrings bring you lots of joy :)

Posted 2 months ago

“A lovely Saturday spent at the dressing room ! Naomi was a super stylish. She had chosen great pieces and gad lots of ideas on how to style them. She was honest about what suited me and made the whole experience relaxing and fun. Thrilled with my new purchases especially the dream dress and fab jeans. Also think I’m a new alohas fan ! Thank you”

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Posted 3 months ago

Hi Nicola! We’re so happy to hear you had a lovely Saturday with our lovely Naomi. It sounds like such a fun and fabulous day! Thanks for sharing - can’t wait to see you again soon!

Posted 3 months ago

“Item I wanted was easy to find and order, free gift packaging was nice and all arrived safe, sound and timeously! Job's a good 'un!”

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Posted 3 months ago

Thanks so much for your fantastic feedback! We’re so glad you found everything easily and enjoyed the free gift packaging. It’s great to hear your order arrived safe and sound - job well done indeed :)

Posted 3 months ago

“Great product and fast delivery.”

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Posted 3 months ago

Thank you so much! We’re thrilled you love the product and that it arrived quickly. Your support means a lot to us!

Posted 3 months ago

“Item exactly as pictured. Lovely quality and arrived in a reasonable length of time . I’m very happy with my purchase and won’t hesitate to purchase again in the future. Thank you ☺️”

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Posted 3 months ago

Thank you so much for your wonderful review! We're delighted to hear your items arrived quickly and just as pictured. We truly appreciate your support and hope you love your purchase!

Posted 3 months ago

“Super fast delivery of perfect products. I can’t always get to the store but know the delivery option is always great. Packaged carefully and a treat to receive.”

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Posted 3 months ago

Yay! We’re so happy to hear your order arrived quickly and in great condition. Thanks for letting us know - your happiness made our day!

Posted 3 months ago

“The Dressing Room is my favourite shop, great staff , current & edgy designs , the shopping experience is so enjoyable , the knowledgable staff always find the perfect clothing & accessories for me , the bags & jewellery are always on trend , it has all the designs normally only found in London , a must visit”

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Posted 3 months ago

Thank you so much for your kind words! We're thrilled to hear you enjoyed your visit and felt welcomed by our knowledgeable and friendly team. We can’t wait to welcome you back soon!

Posted 3 months ago

“I've not been hugely impressed TBH. Very slow to despatch (and no tracking details sent I had to ring to get them - albeit they were then instantly sent to me). Unfortunately also the item didn't suit so have returned and again this process of acknowledging the return (and I can see from the tracking they received it) just seems to be taking an age. Its not a massively busy shop so should be quicker than this for online orders or just not competitive with the likes of Selfridges etc (although I appreciate they're bigger organisations).”

Helpful Report

Posted 4 months ago

Thank you Donna for your honest feedback—we’re really sorry to hear your experience hasn’t met expectations. We completely understand how frustrating delays can be, and we truly appreciate you taking the time to share your thoughts. As an independent boutique with a very small team, we always aim to process orders and returns as quickly as possible. That said, with limited office staff over the weekends particularly, there can occasionally be a slight wait whilst we process refunds. We're constantly working to improve this while still offering the personalised service we pride ourselves on. We really do value your support and patience. If there’s anything else we can help with please do get in touch

Posted 4 months ago

“Very easy to do business with. Had the brand I was looking for, delivered very promptly & well wrapped. Wound order again.”

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Posted 4 months ago

Thank you Helen so much for your kind words! We're thrilled to hear you found what you were looking for and that your order arrived promptly and beautifully wrapped. It means a lot to us that you'd choose to shop with us again—we can't wait to welcome you back soon!

Posted 4 months ago

“Very prompt delivery of a lovely bracelet”

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Posted 4 months ago

Thank you Patricia, enjoy your lovely bracelet!

Posted 4 months ago

“Fantastic service 😀 very fast delivery”

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Posted 5 months ago

Thank you Tracey, we look forward to you shopping with us again :)

Posted 4 months ago

“All very good.Boots as described ,delivered promptly ,well wrapped and in perfect condition”

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Posted 5 months ago

That's fantastic to hear Catherine, we hope you enjoy wearing your lovely boots :)

Posted 4 months ago

“I rang to find out the length of a Anna Beck necklace. I got the answer and ordered in the next minute! Friendly and helpful service as always. Love the wide range of designers that they stock the regulars and the new.”

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Posted 5 months ago

Thank you so much Fiona —that truly means a lot to us! We're so glad we could help and that you found something you love!

Posted 4 months ago

“Great customer service - great product for hypoallergenic skin.”

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Posted 5 months ago

We are so pleased you're happy with our service and your purchase :) Thanks for the lovely feedback. x

Posted 5 months ago

“Excellent online service and beautiful packaging. Thank you.”

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Posted 5 months ago

You're more than welcome, thanks for the great feedback. x

Posted 5 months ago

“Once again very quick delivery and item was packaged well.”

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Posted 6 months ago

Thank you Caroline, we pride ourselves on these so that's fantastic to hear. x

Posted 5 months ago

The Dressing Room is rated 4.8 based on 1,546 reviews