Name: The Bike Insurer
Rating: 4.70

“Would not recommend to anyone due to them taking unexpected payments when I called they couldn't give me a answer to why”

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Posted 22 hours ago

Hi Jarosaw. thanks for the review. Please note, The Bike Insurer is a price comparison website and does not collect payments from customers. If unexpected payments have been taken, this would usually be something handled by the insurer or broker you purchased your policy from. We appreciate how frustrating that must be, particularly if you weren't given a clear explanation. If you're unsure who your provider is, please get in touch with us using the Contact Us section of our website and we'll be happy to point you in the right direction.

Posted 22 hours ago

“Slightly more expensive than other comparison sites but othered top cash back £22 only to be declined won’t use again!”

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Posted 1 month ago

Thanks for the review Simon. We have responded privately so we can help you with your cashback claim.

Posted 1 month ago

“I bought bike insurance from this company. They asked me how many years no claims bonus I had and I told them accordingly. A few weeks later they phoned me up and asked how many bike no claims bonus I had and I had none so they said I had to pay additional £200. I told them to stuff it and I would go elsewhere. They charged me o er £100 for the 4 weeks that they say I was covered but in reality they would never have covered me because they said my insurance was invalidated so I paid over £100 for what? Complaint in with the ombudsman. Avoid this rip off company.”

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Posted 2 months ago

Thanks for your review Lynn. We’re sorry to hear about your experience, although it appears there may be some confusion about the role we play. The Bike Insurer is a price comparison website, we don’t sell or administer policies. The insurance you selected would have been arranged directly with the insurer or broker, and they are responsible for validating details such as no claims bonus and applying any changes to the premium. Adjustments like this typically happen if the information used to generate the quote doesn’t match what the provider requires when setting up the policy, for example distinguishing between car and motorcycle no claims bonus. Any charges, cancellation terms, or decisions about whether cover is valid are also set by the provider, not by us. We appreciate that the process can feel like one continuous journey, but issues like this sit with the company you purchased the policy from rather than The Bike Insurer. If you’d like help identifying or contacting your provider, we’re happy to point you in the right direction.

Posted 2 months ago

“Very poor. Great price but then increased the premium when my date of purchase didn’t match the date on the V5. Quick search on the internet revealed plenty of others having similar petty issues.”

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Posted 2 months ago

Thanks for your feedback Trevor. Glad you found a competitive quote through our site, but we’re sorry to hear about your experience after that. To clarify, The Bike Insurer is a price comparison website. We help you find policies, but the insurance itself is arranged directly with the broker or insurer you choose. Any changes to premiums or issues relating to information such as V5 details are handled by them, not by us. We do understand how this may be confusing when the journey feels like one continuous process, and it can sometimes lead to us being associated with issues that arise later in the purchase. That said, your feedback is helpful and we’ll continue looking at how we make this clearer. If you’d like help identifying your provider or contacting them, just let us know and we’ll point you in the right direction.

Posted 2 months ago

“I don't think you want me to write a review about you after screwing my girlfriend over 3 yrs ago , who had just insured her 125 , with you , passed her test , brought a 650 and you basically embezzled the 125 insure fee. Completely hyped up the my big bike fee . We have three bikes and we will never ever use you again ........ it's something we will never ever forget ----- so gf yourselves”

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Posted 5 months ago

Hi Mike, We’ve responded to you privately, as the issues you’ve described relate to an insurer rather than our comparison service. The Bike Insurer doesn’t sell insurance or handle customer payments, and we’ve explained this in our message to you. If you’d like to discuss anything further, we're happy to help.

Posted 5 months ago

“Demoralising in how overpriced - doing nothing for new riders despite being 39 years old, with advanced motoring experience and no claims, still wanted £1400 for 3rd party on a £5k bike….”

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Posted 5 months ago

“I didn’t use you , you were too expensive”

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Posted 8 months ago

Hi David, are you sure? We're a price comparison website, we don't sell you the insurance we just show you the quotes that insurers provide based on the information you gave to us.

Posted 7 months ago

“Very poor service. I was quoted a vastly increased premium. I got an alternative quote, same insurance company significantly less. Bike Insurance wouldn’t consider getting any closer.”

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Posted 8 months ago

“Very poor communication, not listening to information given to your staff and not filling out correct information even when given to. Strongly advise retraining!”

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Posted 11 months ago

Hi Stewart, thanks for the review. Could it be that you're referring to the insurance broker you purchased your policy from and not from your quote comparison experience with The Bike Insurer? Either way, we would be happy to investigate this matter for you, if you could provide details and get in touch with us at customer.services@vastvisibility.co.uk. Kind regards The Bike Insurer team.

Posted 11 months ago

“took payment twice with repeat subscription after no permission given for that, took along time to get refund with very difficult salesman on phone, never use again.”

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Posted 11 months ago

Thanks for taking the time to feed back. However, as The Bike Insurer is simply a provider of insurance quotations, we do not take payments from customers so we think your grievance is with the insurance broker with whom you took out your initial policy and not with The Bike Insurer. If you would like us to look into this matter further with the broker, please get in touch with us at customer.services@vastvisibility.co.uk and we will endeavour to help.

Posted 11 months ago

“Terrible comparison site every quote i got was at least a hundred pound dearer when I tried to buy insurance”

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Posted 1 year ago

Thanks for feeding back Michael. There shouldn't be any difference between the basic policy price we show you and the basic policy price that the insurer charges. If you choose added extras obviously the price changes, or if you leave it a long time between getting the quote and buying the policy the price may change and the insurance market is dynamic. If you want us to look into your specific situation, please use the "contact us" on our website, provide us with as much detail as possible and we'll investigate thoroughly.

Posted 1 year ago

“The company cancelled my insurance for no reason bad company”

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Posted 1 year ago

Hi Lee. The Bike Insurer cannot cancel insurance policies because we are a price comparison website and don't issue insurance policies. If you have experienced a problem with the insurance broker that you chose, you should contact them directly.

Posted 1 year ago

“Policy was fine until attempting to cancel the policy due to sale of the bike. Then it took a lot of going back and forth to get them to actually cancel it and this was then followed by a ridiculously high final payment. I have no issue paying a cancellation fee but it’s everything else they try to throw in. Legal advice being sought”

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Posted 1 year ago

“Poor system. Details can't be changed easily? Driving date passed? Couldn't change at all before purchasing. Not a sinple process.. Had no option other than to pay. For the insurance then ring up and change. Costing more... What else is the issue. They are now tracking every search you even put in. Then the insurer questions you about your searches... which interrogation doesn't start a relationship very well.... if I want to ride my bike to work or not depends on the price... so if it's reasonable il insure to ride to work. If not. It will be used as a toy. I pay to insure my vehicle. That is your job Not to interigate.”

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Posted 1 year ago

“Very low quality and not good insurance company.”

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Posted 1 year ago

We're sorry to hear that Divyesh. We'd really appreciate you telling us what we did wrong so we can improve. Please send us details of your concerns and we'll look into it as soon as possible. Our 'contact us' details are on our website, or you can get in touch with us through Facebook or Instagram, or send us your feedback privately through reviews.io. Many thanks.

Posted 1 year ago

“The only reason I gave it a 1 was because a nought or preferably the facility for a minus figure was not available. You clearly haven't received or have igbnored my earlier review.”

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Posted 1 year ago

Hi Graham. We can't see a review from any other "Graham's" this year, so I don't think we've received it. We'll be happy to look into your feedback if you want to send it to us by email. We've sent you the contact details separately, or you can get them from the "contact us" section of our website.

Posted 1 year ago

“Poor effort to help an existing customer...lack of knowledge”

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Posted 1 year ago

Hello Anonymous. Sorry to hear you're not happy. Our price comparison service is online, so could you provide more details about the lack of knowledge displayed? If you would like to respond privately, please contact us at customer.services@vastvisibility.co.uk.

Posted 1 year ago

“I am not happy with you, I paid 155 pounds for 2 days and I cancelled the insurance and I have not received any money back...”

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Posted 1 year ago

Hi Tudor, thanks for your review. The Bike Insurer is not Carole Nash and we don't charge you to use our website when you get quotes from us. If you have cancelled your policy with Carole Nash then you need to contact them directly about your refund. If we can help further, then contact us at customer.services@vastvisibility.co.uk

Posted 1 year ago

“Got told I couldn’t get a better offer on my insurance so went ahead with it had look online found it massively cheaper. So sorted the much cheaper one out. To find out it was same company you guys then charge me £60 to cancel old one. Taking money off people for no reason so don’t sen me a message saying your trying to save me money because your not you have robbed me. Disgusting”

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Posted 1 year ago

Hi Gareth. Sorry to hear you're not happy. However, The Bike Insurer doesn't issue its own insurance policies, we just show you quotes and prices from insurance brokers. To be clear, The Bike Insurer hasn't charged you £60, this would be a cancellation fee charged by the insurer that you initially chose to purchase the insurance from.

Posted 1 year ago

“Worst experience ive had in ages”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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