The Bike Insurer Reviews

4.70 Rating 6,250 Reviews
95 %
of reviewers recommend The Bike Insurer
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver
on-time delivery
99%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.41 out of 5
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customer.services@theinsurers.co.uk

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My insurer, Carol Nash appears totally dishonest in their approach. A phone call to change my insurance for a new motorcycle resulted in a massive hike in my premium. I then go on line as an “incognito customer” and request a quote for the same motorcycle and receive a quote for less than half the price of the original quote. Where is the honesty or consistency in this? it made me feel extremely angry about the way that they handled me as a customer. Caveat emptor!!
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Posted 1 week ago
having worked abroad for a while I arranged insurance with them over the phone, it took a long time, after that they wanted 'proof of address', whatever I gave them was not adequate - even my UK driving licence, as all utilities are in my wife's name I could not supply that. It seems they are more interested in serving their compliance department than customers. I gave up and cancelled the insurance which 'never happened', I am still waiting for a refund after 3 months. Stay away from this company.
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Posted 1 month ago
Always competitive, used several time. easy format to follow and no calls
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Posted 5 months ago
Didn’t use you
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Posted 5 months ago
Expensive offers, scam script running.
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Posted 5 months ago
I would never recommend this company. Full of lies
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Posted 5 months ago
I bought insurance through this site and it was a huge expensive mistake. I thought it was a good deal but it wasn't. I paid more than double what I should have paid. Really unhappy and I would I would advise you search elsewhere.
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Posted 7 months ago
Got loads of unsolicited calls after comparing for bike insurance. Have used them for years. I will not be doing so again.
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Posted 7 months ago
I would have given a zero if it was an option.
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Posted 7 months ago
Adequate comparison site, but despite ticking the "Don't spam me with irrelevant garbage" box, they spammed me demanding that I write this review. So here it is. Happy now?
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Posted 7 months ago
I’m the wrong person to ask for a survey on my experience with the Bike Insurer. Thoroughly disappointed.
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Posted 8 months ago
Cant remember very clearly now , but it was impossible to enter the necessary details it just kept failing so actually useless
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Posted 9 months ago
will never use again
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Posted 10 months ago
I would rate 0 but it’s not an option. When I compared a quote with them I got a random call immediately after from another company who had very dodgy on line reviews. Do not trust this company.
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Posted 10 months ago
Staff don’t know how to deal with costumers
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Posted 10 months ago
I found that the person I talked to was very arrogant, when I’m due motor insurance new year I will contact other companies not a good service at all
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Posted 10 months ago
I would never use this company again
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Posted 10 months ago
No option to renew. Even after many emails sent and no reply back. Useless
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Posted 11 months ago
Couldn't tell the difference when choosing yes or no so I had to leave the site and it cost me 25 pounds and a delay on getting insurance so won't be using it again.
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Posted 11 months ago
Following my quote, had a call from a company stating they were contacted by the Bike Insurer & they could save me money on my quote. I went through all my quote details again, they said yes, they could definitely save me cash. They then put me through to another person & I had to go through all the quote details again. After 30 mins the quote they gave me was more than double the original quote. Never had this from anyone else, but had it twice when had quotes from the Bike Insurer, so it’s obviously passing my details on, needless to say I won’t be getting any further quotes from this company.
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Posted 11 months ago
The Bike Insurer is rated 4.70 based on 6,250 reviews