The Bike Insurer Reviews

Name: The Bike Insurer
Rating: 4.70

4.7 Rating 9,287 Reviews

96 %

of reviewers recommend The Bike Insurer

4.7

Based on 9,287 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

The Bike Insurer 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would never recommend I would go out my way to remover your customers”

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Posted 4 years ago

“To expensive got it much cheaper.”

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Posted 4 years ago

“I have had insurance with Bikesure in the past and said i wouldn't buy from them again due to their underhand charges, such as policy change fees and a policy i bought for £200 but had to cancel shortly afterward but never received a refund. I bought this policy from MCN and paid extra to avoid Bikesure, I did not realise MCN and bikesure are the same company, if I knew it was Bikesure I would not have purchased it and due to Bikesures awful customer services I could not cancel the policy wothout losing my premium. I will not be using The Bike Insurer again for this reason.”

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Posted 4 years ago

“I asked for a third part fire and theft multibike policy and received a call back offering a comprehensive policy. I explained that that was not what I wanted and was promised a further call back which never happened. I complained by email without reply. I finally phoned them to be told that they could not offer a third party fire and theft policy in this case. Why not say so in reply to my email ? I was told by phone that complaints have to be sent by postal letter which is an absurd and unnecessary waste of time. Very poor service.”

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Posted 4 years ago

“Got lied to then got it cancelled and asked for time to give the the paperwork I was told no and you own 6.94 and we keep the deposit payment even know I wasn’t using it”

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Posted 4 years ago

“Competitive quite that ended up being more expensive due to this website autopopulating certain answers - definitely wouldn’t use again”

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Posted 4 years ago

“Absolutely disgusted directed to a phone number that cost me £28 while they held me in que.”

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Posted 4 years ago

“Noone got back to me”

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Posted 4 years ago

“Gave me wrong information”

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Posted 4 years ago

“I dont have bike insurance with you so I dont no why you are sending this message to me”

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Posted 4 years ago

“The quote was good but 6 months too early, they had old information that wasn't updated.”

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Posted 4 years ago

“Made to hard for people to insure”

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Posted 4 years ago

“Guys don’t insure your bike with this company please Becareful the stole my money then stole £100 from me”

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Posted 4 years ago

“I was insured with MCE but the company ceased trading. I used your site to obtain quotes and chose Lexham Insurance, where the premium charged was £660. I was annoyed to receive an unsolicited quote from Lexham this morning at half the price they charged me less than a month ago. Similarly, I received a competitive quote from Bennetts that didn't feature a few weeks ago.”

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Posted 4 years ago

“Money eaters, just refused twice time's to insure my 50cc, since I had every right to get. Even they send me to a different insure company, yet I just wanted to use my moped to travel to my jobplace, or shopping. Do not deal with them if you are not british!”

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Posted 4 years ago

“Too complicated”

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Posted 4 years ago

“Liars. It clearly states they will beat any online quote however after finding a cheaper quote n providing the evidence to them their tone changed; they say any ‘online comparison website quote’, bunch of frauds, will report them to ombudsman”

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Posted 4 years ago

“The worst company ever.”

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Posted 4 years ago

“As bad as it gets with insurance. If there was a company to learn the ways not to deal with customers, these guys would be the experts. From day 1 this company sent red flags, first a rather threatening letter asking for proofs of Driving licenses and address and NCB. Most insurance companies do this however with RCIB you get a letter stating "your policy will be cancelled in 7 days". They then have a phone number which you spent about 2 hours waiting to through to. Surely it would be simpler to let customers just upload the docs at the same time as taking the policy. It was after this first experience with them I rather wrongly decide to check the reviews and they really were as bad as they said, but as there were so many charges to cancel, I continued praying that i did not need to ever call them again. I was fortunate enough to have never needed to ever claim on my insurance ever in the past. This was the first time and it was a simple Windscreen replacement. During the initial call which to make the claim I took a guess at the mileage which was higher than what was stated when taking out the policy. Bearing in mind my actual mileage was a lot lower this year because I hadnt been going to work(due to WFH). Anyway 42 days before the end of the policy an amendment charge was made for £120. Despite all the calls, they wanted their cash. Tragic really, the insisted on making extra cash. Ironically after that they would constantly sending emails daily and text messages about getting a renewal quote was somehow going to get me to renew. For as long as I live, I will never buy insurance from RCIB again. On the plus side, the website never seems to work the over the phone they sent the NCB quite quickly.”

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Posted 4 years ago

“Refused insurance in London for TFT. No help in finding insurance. No points. No claims.”

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Posted 4 years ago

The Bike Insurer is rated 4.7 based on 9,287 reviews