The Bed and Mattress Centre Reviews

Name: The Bed and Mattress Centre
Rating: 4.95

5.0 Rating 995 Reviews

99 %

of reviewers recommend The Bed and Mattress Centre

Company Reviews

Metrics

Info

5.0

Based on 995 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01243 775151

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a mattress from you in 2016 expecting many years of use. However, the mattress has developed many problems. I reported this to you, quoting the 5 year warranty. I did not know how this was going to pan out. I want to thank you for arranging for the the speedy swap-out of my mattress. The replacement mattress has proved to have been worth it. My wife's back does not hurt so much, the mattress topping wraps itself around you again, whereas on the original mattress, the topping seemed already flattened. The sides of the mattress also seem more supportive. Thanks again for resolving this issue so quickly.”

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Posted 6 years ago

“I had been looking around for a mattress and stumbled on this place by chance after coming back from Portsmouth. The chap in the showroom was very helpful with no pressure. I picked out a mattress, paid and it arrived within 24 hours. The guys who came to deliver, took their shoes off before entering the home (without me saying anything). Pleasant, efficient and showroom guy gave good advise (was not out to sell me the most expensive, but gave advise on what would be best for me and left me sometime to try them out) not pushy like my other experiences in other shops. I brought the mattress I saw at a much lower price than 'known' shops. Highley recommend, good experience all round for me (which made a pleasant change).”

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Posted 6 years ago

“My husband and I had such a great experience with the team at Chichester Bed & Mattress centre - we were left to look and try the beds we wanted and at the same time were directed to the ones that most suited our requirements. The guys there were so informative, not pushy and really approachable. They even price matched a(and beat) a competitive price from another local business. Would highly recommend - and the delivery team were fabulous as well!!”

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Posted 6 years ago

“I wish there were more than 5 stars so I can give more. Wonderful team and superb range of beds. So refreshing to have good customer service. Thank you for everything”

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Posted 6 years ago

“What a wonderful family run business, with service that’s so genuine and helpful. Brilliant advise, and so kind and knowledgable , so many wonderful beds , so really appreciated all the help and advise. Can’t recommend them enough! 5*”

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Posted 6 years ago

“I had tried the mattress over 4 times in a period off 2 weeks so I could be sure what mattress to buy. I was told it’s the soft & it felt soft. But sadly that’s were it ends. Waited 5 weeks for delivery then to my horror the mattress was hard, it’s been 8 months & still no change. Followed manufacturer instructions on turning, I had contacted store who wasn’t that interested, actually quoted there display was over 2 years old, so the could be why it’s soft !! Thanks for not saying that at time off our purchase. The manufacturer had replied 2 times to my email but not the bed & mattress centre. This is the 3 rd mattress I brought from this company this being a Hillary Denvey dragons den, good quality mattress but missed sold to me. It’s know where near soft. You need better after care. Not replying is 0% care”

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Posted 6 years ago

“I have bought two beds from this shop and been served by both Matthew and Dominic. A lovely string customer based service which was unpressured and thoughtful. Would highly recommend”

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Posted 6 years ago

“The lifting mechanism on our ottoman bed had failed. The boys at Bed and Mattress Centre arranged for a free replacement even although it was out of warranty. They couldn't have been more helpful, even offering to come and fit it for us! The bed itself is really comfortable and worth every penny we paid for it.”

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Posted 6 years ago

“Brilliant after sales service after a faulty mattress. Let down by Breasley's delivery firstly to the shop rather than to me and on the second delivery to not informing me the mattress was going to be delivered. Luckily I have brilliant neighbours as I was away. Not great to have a mattress blocking your hallway.”

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Posted 7 years ago

“Very helpful without being intrusive. Stayed in the background until needed. Delivery quicker than expected. Very good delivery men. Quick and efficient.Good price. Looking forward to a good nights sleep. 😊 Were told when we ordered it was out of stock and would arrive by the end of the month. We actually got it on the 19th so very pleased.”

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Posted 7 years ago

“Non-pushy staff who gave excellent service - nothing too much trouble! Free delivery and removal of old bed. This is the second bed we have bought from here, returned due to our first time experience! Looking forward to its arrival.”

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Posted 7 years ago

“Excellent service, really good value for money, our new bed is amazing. Daniel really understands customer requirements - this is the fourth bed for our family we have purchased from the Bed and Mattress and they are all fantastically comfortable and the delivery guys are so helpful and friendly - you would not want to buy a bed anywhere else.”

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Posted 7 years ago

“Amazing customer service, gave us amazing price on a bed and mattresses, recommend 100% friendly and very helpful”

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Posted 7 years ago

“Excellent service from these guys ! We ordered two specially made singles to zip together , one firm and one soft , but they came with memory foam , which the wife is allergic to , and was mentioned when ordering. I made a call to Dominic , who arranged for the memory foam ones to be picked up , ordered two more , without memory foam , and two weeks later they arrived. Firm mattress for me , soft for the Mrs ! Both mattresses are very comfortable . Would I go here again ??? Absolutely yes 😊 Floyd and Elaine Baker”

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Posted 7 years ago

“I am proud to recommend this company. Having been let down by another I went in a week ago and today Took receipt of my bed that was made and delivered in a WEEK! Wow amazing service from start to finish. Amazing quality bed, friendly and knowledgeable staff and a delivery company who were lovely and helpful! Forget the rest, this company is all you need!”

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Posted 7 years ago

“Cannot fault this company and would highly recommend you visit their showroom. Dominic was the best and really helped me which he did and the service is so personal and no pressure to buy anything. We had visited the store earlier on in the year just to have a look and like what we saw. Then we were ready and did not even go and look elsewhere just went straight back to them. The service was fantastic and when the guys delivered my item they were a pleasure as well. I am a bit of a stickler for service but had no need to worry from the start and they never gave me any reason to either. So if looking for new bedroom furniture please go and see them as they far out way the big stores who only want to sell to you.”

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Posted 7 years ago

“Very impressed with the service and absolutely love our new mattress from The bed and mattress centre. We received great advice and our new mattress was delivered 2 days later! Such a nice change to have a hassle free experience buying something! We would happily recommend The bed and mattress centre (in fact I already have to someone!) Thankyou from two happy customers.”

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Posted 7 years ago

“We needed to move an electric bed , previously purchased from Beds and Mattresses. This needed to be professionally dismantled and set up again at the new address - this was carried out swiftly and efficiently at short notice and at reasonable cost. Excellent service all round. Many thanks”

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Posted 7 years ago

“I received a fantastic service in which I was assured I would get my mattress when I needed at the price I wanted, and it's super comfy! Would recommend whole heartedly.”

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Posted 7 years ago

“Great advice (bed looks lovely in our new room). Dan managed to get the mattress in record time, which really helped me out. Delivery and installation superb too. I would HIGHLY recommend this shop.”

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Posted 7 years ago

The Bed and Mattress Centre is rated 5.0 based on 995 reviews