“I cant tell you how amazing The Bed & Matress Centre were today Sunday 28th August 2016. I contacted them at short notice and asked if an immediate delivery was possible as we were in dire straits! The advisor available said he would do all he could to assist us. He gave us all options available to us for an immediate delivery. We didnt expect such fast efficient servce and he went out of his way to help us. 10 out of 10 for service from us. Many Thanks, we were very grateful.”
“I have bought two beds on two separate occasions from the company. I found that, on both occasions, they were efficient and excelled in their targets. I would be happy to recommend them to a friend. The quality of the beds was excellent too.”
“"Made contact about my faulty mattress. It came with a 5 year warranty however 13 months into this au have to pay 20% of the original price for a new one !
No mention of this when purchased either. It gets better though apparently it's my fault as my bed slats are wrong ! No mention of needing specific slats when ordering the mattress. Told I should have purchased a bed the same as the company owner.
The defect is the mattress failing from head to toe so not even the way the slats run.
To make it worse they do not even want the mattress back to check the fault and see what's gone wrong.
Never before seen such bad customer services from any retailer.
5 year warranty is a waste of the paper it is written on.
Never use this company again.”
Posted 3 years ago
We were disappointed to receive a one start rating from this customer given that we replaced his mattress, which was not deemed to be faulty, with a new one for a small warranty charge. The customer has since complained that his second mattress is faulty and on this occasion an independent inspection has been carried out by FIRA, who found no fault with the mattress. The customer has reneged on paying for the Inspection fee despite agreeing to do so. Furthermore he has succeeded in acquiring 2 mattresses having only paid for one. We are satisfied that the other reviews on our website reflect our Company more accurately.