The Bed and Mattress Centre Reviews

Name: The Bed and Mattress Centre
Rating: 4.94

4.9 Rating 1,060 Reviews

99 %

of reviewers recommend The Bed and Mattress Centre

Company Reviews

Metrics

Info

4.9

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01243 775151

Write Your review

Tell us how The Bed and Mattress Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered our new bed and mattress and are absolutely delighted with it!! the guys in the showroom have been really helpful, been great at keeping us up to date with delivery times and have turned up bang on time with both deliveries, the delivery guys couldn't be more helpful, they were very polite and thoughtful!! the product is excellent quality and worth every penny, we would thoroughly recommend them. Great experience from start to finish, thank you!!!”

Helpful Report

Posted 5 years ago

“Excellent service every time as always. I recently bought the guest beds and the mattresses that Dominic recommended are brilliant. Many thanks for your help Dominic. I can honestly recommend this business.”

Helpful Report

Posted 5 years ago

“We have used the mattress centre twice now but this is our only review. We bought a guest bed for our spare room. As per last time we weren’t hassled and had plenty of time to look around. Matthew gave us all the information we sought and recommended some better mattresses for the bed. We paid for fitting and couldn’t have been more pleased. Excellent product, Matthew and Pat came to fit and did a great job. Customer service here is second to none. Price wise we were happy. First class all round.”

Helpful Report

Posted 5 years ago

“Totally amazing customer service. Very friendly staff that gave brilliant advice without the pressure to buy anything. The mattress they recommended is perfect and really improved the quality of my sleep. Great prices and great service. Thank you”

Helpful Report

Posted 5 years ago

“Fantastic customer service as always-friendly,helpful and as we it's been a few years since our last purchase they remembered us! and by name! Great quality bed and mattress-love it. Delivery guys were extremely helpful and put the bed together in a matter of minutes-Highly recommend”

Helpful Report

Posted 5 years ago

“I bought a bed a few years ago from them, had an issue the other day and they came out and sorted it after a quick call. Very good service, would recommend and not hesitate to use again.”

Helpful Report

Posted 5 years ago

“Very experienced, matched a mattress to my individual 'Princess with the pea' needs immediately! Thanks Mathew. Highly recommend. My parents have used this store for years for their student houses.”

Helpful Report

Posted 5 years ago

“Absolutely fantastic service. Helpful staff, plentiful range of options (not just mattresses but bed frames, bedside cabinets, headboards etc) and quick service. We walked away with a dream mattress (pardon the pun) in about 15 minutes. Also very helpful when needing spares for something else...brilliant”

Helpful Report

Posted 5 years ago

“Fantastic customer service and products - highly recommend! Wide range of good quality mattresses and bases to choose from. Social distancing completely respected. We were able to take away the perfect divan and mattress for us on our first ever visit to the shop (in our hired van) and the staff were more than happy to load the van for us. Bed has proved wonderfully comfortable! Very pleasant, helpful and knowledgeable staff. Can't speak highly enough...! Would recommend to everyone.”

Helpful Report

Posted 5 years ago

“I got a pillows from here staff helpful and I’ve got too say it was like sleeping on air the best pillows you can buy highly recommend would not go anywhere else the best place your staff are the best”

Helpful Report

Posted 5 years ago

“Incredible service. A complete 'can do' attitude carried out by buisness owners who excel in supporting customer requirements. No hard sell, just professional service in an industry normally associated with poor service! My mattress is of excellent quality, sold at a sensible and fair price. Having moved house I needed a mattress immediately. To my surprise and delight they not only helped me load my car, but also traveled with me to assist with a difficult access delivery up a spiral staircase. They deserve to do very well verses the average retailer. Chris.”

Helpful Report

Posted 5 years ago

“I bought a Simba mattress from the TV adverts but really didn't get along with it. It was too soft, made my back sore, and I don't really get back issues. A mate of mine who I play golf with said his friend (Matthew) is highly reputable and runs a bed and mattress shop, this one. I gave him a call and he asked a few questions, and then he told me to change a couple things about my bed support and "give the Simba a chance". i.e don't buy from me, if you don't need to. Unbelievable !! I found this integrity so refreshing. Two weeks on still no joy, so I sent my Simba back. To be fair to Simba they were v good, delivery, pickup and refund were as promised. I phoned Matthew and popped into the showroom, tried out the 4-5 mattresses that he'd recommended for me, and picked one. It is absolutely brilliant (and it's cheaper than the Simba). Delivery and service were faultless. Apologies for the long review, but I believe that when someone does something well they deserve credit. Nice bloke, excellent company, I could not give them higher praise.”

Helpful Report

Posted 5 years ago

“Amazing service, advice and delivery. We now have a super comfy, super king sized bed. Would recommend this shop to everyone.”

Helpful Report

Posted 5 years ago

“Excellent service and very helpful to what our needs were. Delivery was great and within the specified time. I would definitely recommend as from start to finish they went above and beyond.”

Helpful Report

Posted 5 years ago

“This is the second bed we have bought and good to see still run by same people. Excellent service, helpful and knowledge with ample time to wander around the store. Delivery exactly when it was supposed to be too. Would have no hesitation in still recommending to family and friends. Thank you”

Helpful Report

Posted 5 years ago

“Great customer service, very well priced compared to other major vendors. Kids loved the new mattresses.”

Helpful Report

Posted 5 years ago

“Matt and Daniel really couldn’t do enough to make sure we got the best service at a great price. Friendly, professional and knowledgeable. Many thanks!”

Helpful Report

Posted 5 years ago

“It was great to find somewhere we could choose and buy a bed despite covid 19. Great appointment only personal shopping experience without a pressure sell and a quick delivery date set once the deal was done.”

Helpful Report

Posted 5 years ago

“Although they did not have the mattress that I was after in stock, they did provide delivery from another retailer who had stock but no transport. Delivery was arranged within hours and they also did some background checks on the source of the mattress to ensure that it was correct and legitimate. Really went the extra mile for a small delivery fee and provided a helpful and friendly service throughout.”

Helpful Report

Posted 6 years ago

“Couldn’t have been more helpful even in lockdown. I rang because our mattress only 4 years old but gives me terrible back ache. Matt knew straight away what the problem was. Went along to the showroom, tried several mattresses and with advice found a mattress, which was delivered a few hours later. Perfect, now here’s to a pain free, comfortable night. There was no pressure to buy but useful advice which we will follow. Five star service, thank you”

Helpful Report

Posted 6 years ago

The Bed and Mattress Centre is rated 4.9 based on 1,060 reviews