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The Bed and Mattress Centre Reviews

5.0 Rating 845 Reviews
99 %
of reviewers recommend The Bed and Mattress Centre
Company Reviews Metrics Info
5.0
Based on 845 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read The Bed and Mattress Centre Reviews
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Phone:

01243 775151

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Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“I Have just bought a bed from you and not use it as it was going into another room I was amazed that for the money the base was not sprung when we took the mattress off as it was £1400 expensive. mattress”
Helpful Report
Posted 1 year ago
Hello Sue. Many thanks for your review. We are a bit surprised by your feedback given the time we spent with you and our efforts to provide you with the best possible bed to suit your budget. You have a high specification softer feel mattress which we feel is best suited to the platform top base you have been supplied. You will also recall you wanted to change both the size and colour fabric after we had placed the order with the supplier. We want you to be absolutely satisfied with your purchase and if you would like to change your platform top base for a sprung one we will do this for you. Please bear in mind this will alter the feel and and possibly the future performance of your mattress.
Posted 1 year ago
Anonymous
Unverified Reviewer
“The product was fine. However the delivery was a shambles. If I'd found this site beforehand I would have read all the other disappointed customers and reconsidered. No selection for delivery date on the site, no email or call to discuss when was convenient or even roughly when it was due. I called the Chichester branch on the Monday after ordering in Friday. They said the manufacturer would call re delivery and to call back by Thursday if I'd heard nothing. Nothing. So I called them on Thursday as I needed it by the weekend. They looked up my ref number and said it had already been delivered. The best bit is, they had no answer from the address (it's not occupied yet) so they delivered it without any consultation to a hairdressers next door! This inconvenience yet more people. When I asked the man on the phone earlier how I would carry it myself up two flights of stairs on my own, he had no solution, no emphathy and just said it was not his fault but that the delivery guys should have called me. If you want a smooth, stress free, well organised delivery avoid this website.”
Helpful Report
Posted 9 years ago
Sometimes things don't go quite according to plan. We're sorry that you feel let down. Unfortunately we can't deliver to an unoccupied address. When your neighbours took the mattress on your behalf, we wouldn't expect them to hold onto it indefinitely without telling you - of course a card was also left at your address to let you know where the delivery was. We understand you were upset at having to move your mattress on your own. If you had been in to receive the mattress, we would have carried it up the stairs for you but providing a solution to your problem from our shop is difficult! We are sorry you mistook that as a lack of empathy. We do our very best to look after all our customers, but in this case the best solution would be to ask a friend of neighbour for help. We hope you are enjoying your new mattress.
Posted 8 years ago
The Bed and Mattress Centre is rated 5.0 based on 845 reviews
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