The Bed and Mattress Centre Reviews

Name: The Bed and Mattress Centre
Rating: 4.94

4.9 Rating 1,099 Reviews

99 %

of reviewers recommend The Bed and Mattress Centre

Company Reviews

Metrics

Info

4.9

Based on 1,099 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01243 775151

Write Your review

Tell us how The Bed and Mattress Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We visited this store twice in two days, looking very specifically for a firm mattress, a point made very clear on each occasion to the sales manager. He then proceeded on each occasion to tell us our choice was not only wrong but damaging to our health, a conclusion he arrived at based on his twenty years of experience selling beds. I literally couldn't get him to stop trying to convince us. I'm sure the individual concerned will read this and tell me his views on firm mattresses are correct - since he talked himself out of a sale, I hope that's reward enough.”

Helpful Report

Posted 2 months ago

Hello Tim. Thanks for visiting our store and sharing your experience with us. When customers are considering a firm and soft mattress we try and explore their choice a bit more vigorously. Mattresses that are too firm or too soft can lead to discomfort, back issues and a poor nights rest. We share our knowledge and past experience with new customers and give them as much information to help them reach a decision. On this occasion we are sorry you chose not to buy from us but our door is open if you’d like to revisit.

Posted 2 months ago

“The delivery was good. Pleasant, polite and efficient men. The bed is good and the mattress comfortable. However from the start the mattress smells strongly musty and of damp. This remains the case after one week despite airing with windows wide open and no bedding. We were not warned about this problem at all although we now find that it is openly referred to on line. It still smells af0ter 1 week and unless this is eradicated very soon we will require it to be removed as it is not fit for purpose. We have other family who have recently purchased new mattresses and none had this experience.”

Helpful Report

Posted 2 months ago

Hello Mr and Mrs Barlow. Thanks for your feedback regarding your mattress. We’d like to explore this issue with you and get it resolved to your satisfaction. Please can you call the shop on 01243 775151 or come and visit when you are next passing. We are here to help.

Posted 2 months ago

“I Have just bought a bed from you and not use it as it was going into another room I was amazed that for the money the base was not sprung when we took the mattress off as it was £1400 expensive. mattress”

Helpful Report

Posted 2 years ago

Hello Sue. Many thanks for your review. We are a bit surprised by your feedback given the time we spent with you and our efforts to provide you with the best possible bed to suit your budget. You have a high specification softer feel mattress which we feel is best suited to the platform top base you have been supplied. You will also recall you wanted to change both the size and colour fabric after we had placed the order with the supplier. We want you to be absolutely satisfied with your purchase and if you would like to change your platform top base for a sprung one we will do this for you. Please bear in mind this will alter the feel and and possibly the future performance of your mattress.

Posted 2 years ago

“The product was fine. However the delivery was a shambles. If I'd found this site beforehand I would have read all the other disappointed customers and reconsidered. No selection for delivery date on the site, no email or call to discuss when was convenient or even roughly when it was due. I called the Chichester branch on the Monday after ordering in Friday. They said the manufacturer would call re delivery and to call back by Thursday if I'd heard nothing. Nothing. So I called them on Thursday as I needed it by the weekend. They looked up my ref number and said it had already been delivered. The best bit is, they had no answer from the address (it's not occupied yet) so they delivered it without any consultation to a hairdressers next door! This inconvenience yet more people. When I asked the man on the phone earlier how I would carry it myself up two flights of stairs on my own, he had no solution, no emphathy and just said it was not his fault but that the delivery guys should have called me. If you want a smooth, stress free, well organised delivery avoid this website.”

Helpful Report

Posted 10 years ago

Sometimes things don't go quite according to plan. We're sorry that you feel let down. Unfortunately we can't deliver to an unoccupied address. When your neighbours took the mattress on your behalf, we wouldn't expect them to hold onto it indefinitely without telling you - of course a card was also left at your address to let you know where the delivery was. We understand you were upset at having to move your mattress on your own. If you had been in to receive the mattress, we would have carried it up the stairs for you but providing a solution to your problem from our shop is difficult! We are sorry you mistook that as a lack of empathy. We do our very best to look after all our customers, but in this case the best solution would be to ask a friend of neighbour for help. We hope you are enjoying your new mattress.

Posted 9 years ago

The Bed and Mattress Centre is rated 4.9 based on 1,099 reviews