The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,410 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the unfortunate event your appliance is determined faulty after 6 months there is no rules its what the management says regardless of where you are in terms of your warranty. When i first spoke to them about the issues they demanded a report stating it was not repairable, now that engineer has determined its a lost cause they have decided they wont refund or replace so they are not even keeping to their word. Most retailers would have proper supply channels and hence they would have agreements where they take the faulty goods back and replace or issue you a refund and take it up with their suppliers. - not in this case my advice if you plan to spend your hard earned money and think you will save a couple of quid by going here please think again. when things work its a great feeling you got yourself 50quid off however in the unfortunate event the item is bad that's when you regret it.”

Helpful Report

Posted 1 year ago

“Purchased damaged goods but it wasn’t clear on the website. Appliance Depot say it was but there definitely was no indication or photos saying cosmetic damage!! Be very care what you purchase.”

Helpful Report

Posted 1 year ago

“Damaged goods, terrible customer service and delivery person damaged my floors!! NEVER use”

Helpful Report

Posted 1 year ago

“What's the point of having " make an offer" option on your Ebay site then not having the common decency to respond with at least a response either sorry can't go that low or a counter offer of what you will except. Now bought elsewhere so a sale lost though probably not bothered as you couldn't be bothered to respond to my offer.”

Helpful Report

Posted 1 year ago

“Your payment system is Cr** So frustrating. Didn't manage to place an order.”

Helpful Report

Posted 1 year ago

Hi Steve, Really sorry for any inconvenience... we have been advised by SagePay (Evalon) that there was an issue at their end, for now we have now put another gateway in place so payments with 3DS will go through ok, while they fix this SCA issue.

Posted 1 year ago

“The item had some damage on the front of the facia , they tried to say the damage may have been caused by me , I had trouble getting a refund , I asked eBay to step in , they managed to get my refund payed in full.”

Helpful Report

Posted 1 year ago

“Delivery cancelled as the driver had broken down. Had to wait a week for the rescheduled delivery even though I explained that my kitchen fitter was only around for a few more days. The microwave when it arrived was broken with everything but the food heating up. Now have to wait another week for an engineer. Not worth the discounted price and I wouldnt use this company again.”

Helpful Report

Posted 2 years ago

“I'm so disappointed with Appliance Depot. Firstly the delivery driver arrived at 5.37am in the morning, despite being told it would be more likely to be around 7am, as we were meant to be the 2nd delivery of the day. We were also promised calls and messages ahead of arrival - they didn't happen either. The driver refused to take any of the appliances to the house - as we had too many steps (10). Apparently his rule is only 4 steps. When I asked him if he could take them up just 4 steps, he again refused. Luckily we're young men, I'm not sure how elderly people are meant to manage. Secondly the appliance arrived scratched, when we were told it didn't have any faults. I've emailed and reported this issue, but they've chosen to ignore me. Such bad customer service - do not shop with them!”

Helpful Report

Posted 2 years ago

“I purchased a SMEG dishwasher one year ago. It was delivered with no fitting template and these guys just kept referring me to the OEM, taking no responsibility. One way or another it has been nothing but trouble. Latest issue is it won't drain it's water. I asked from help from The Appliance Depot and was told the machine is 3 days out of warranty. They claim the warranty commences the day you order, not the day the machine is delivered!?!?!? I'm on a 12 month waiting list for a new car, let's hope the warranty didn't already start.....! Back to the dishwasher, which needs its door to be opened and closed multiple times before it starts. This is an issue that has got steadily worse, and one I should have in all honesty complained about sooner. However, like most people I'm too busy to spend much time on this stuff and the machine would eventually decide to start, even if it was annoying. Back to the machine not draining. Given the lack of response from The Appliance Depot I called British Gas under my homecare cover. They were brilliant and advised me the starting issue is down to the body of the machine being warped, preventing the door making a good connection. This machine was sold to me as an 'ex-Demo' unit. Apparently it wasn't inspected very well. When I tried to get some of this resolved I was met with "out of warranty mate". 3 days outside warranty, a warranty that starts ticking when you place your order. Appalling. Won't buy from this people (or SMEG as the machine is really quite poor quality) again. Incidentally, the British Gas engineer said the machine is basically a write-off.”

Helpful Report

Posted 2 years ago

“stay clear of this company they have an habit of charging you if you cancel . I purchased a fridge and them cancelled and then after speaking to a very abrupt woman she said no problem and charged me £50.00 for non delivery and £50.00 for cancelling .They are crooks and i advise all potential customers to go elsewhere and not get scammed”

Helpful Report

Posted 2 years ago

Hello Sean, Thank you for your review. I've looked into this for you and can see you sent an email the night before delivery to cancel your order as you ordered a white fridge freezer and had changed your mind and wanted a black one to match your new counter tops. You called us just as one of our colleagues were able to contact you to cancel your order. They explain the £50 failed delivery fee very clearly on the phone to you before processing your refund, which you agreed with. They did also offered you an exchange which you said you would rather have a refund (as you wanted a Hotpoint one and not a Bosch). All cancelations need to be expressed 48 hours before delivery, you emailed us at 7:14pm and 7:17pm the night before (out of office hours) so we couldn’t put a stop to your order leaving our warehouse. This is also written on our terms and conditions pages very clearly, as well as on your invoice. As your order left us before you contacted us and our driver was very close to getting to your delivery when you contacted us on morning of delivery we can’t issue a refund of the deliver fee (which is £29.99 not £50 as you have expressed). Our apologies you feel we have treated you badly, but we make all this very clear on our website (in the delivery t's&c's) and when arranging delivery (written on your digital copy of your invoice and in your delivery confirmation email).

Posted 2 years ago

“Cooker advertised as having rotisserie when it didn’t. Advised to take up directly with Smeg. No further replies to correspondence to resolve.”

Helpful Report

Posted 2 years ago

“Waste of time trying to get a few pounds cheaper. I received the dishwasher as if someone had thrown it off the lorry. After sending photos immediately after delivery, the refund was refused until the damaged goods were taken back to the warehouse (I had to wait about a week for the return), which delayed the purchase of a new dishwasher this time new from the store.”

Helpful Report

Posted 2 years ago

“I bought a washing machine and was told it was discounted due to it having a dent on the side. When the machine arrived it was in quite a state. I phoned them and they said I could have an additional £30. discount which did not reflect the condition of the machine. Because I had to make a decision while the driver was still at my house I stupidly agreed. When I tested the machine after the driver left, the machine didnt work correctly. I phone immediately to report the problem and the lady was SO rude. Basically said it was my problem and not theirs. Asked twice to speak to manager and they refused to return my calls. I would stay clear of these people as they are not selling what they advertise and when something goes wrong they don.t want to know.”

Helpful Report

Posted 2 years ago

“I was told the washing machine a a couple of small dents on the side but on arrival of the washing machine it was obvious that the machine was in a lot worse state. Upon calling The Appliance Depot they said I could have another £30 off the purchase price if I kept the machine but had to make a decision straight away while the driver was still at my house. I decided to keep the machine and plugged it in and put on a load. The cycle didnt take the time it should have and kept jumping in time and the clothes came out dirty. It is clear the machine has been abused and its faulty. I called the The Applicance Depot and the girl was very rude and made it quite clear that I couldnt return the machine and the problem is now mine and not theirs. Said I had to contact Bosch to get it fixed! I asked the manager to call me but hasnt done so. I cant beleive this service and surely my purchasing rights shouldnt allow me to be in this situation. I would be happy to swap for a machine that works but girl wasnt interested. I would not use this company as they made it very clear customer service is not important.”

Helpful Report

Posted 2 years ago

“Product arrived with a terrible gash in the side that penetrated the insulation. Described as a cosmetic dent. No help from company to return it. I will never use this company again.”

Helpful Report

Posted 2 years ago

“Terrible damaged goods. No help in returning them. Miserable experience.”

Helpful Report

Posted 2 years ago

“Very poor after service. You have delivered a faulty item Extremely disappointed with the after service”

Helpful Report

Posted 2 years ago

“Paid for a Smeg 5 burner gas hob and opted to collect it from the depot as we needed it asap. I was given a day to collect and made the 80 mile round trip to collect on the Friday, however when I arrived it was nowhere to be seen, I was sent on my way empty handed with the assurance that it will be delivered free of charge on the Monday. Not over the moon with this I called the appliance depot when I left and asked if they could deliver it on the Saturday. The answer was a firm no and Monday is the earliest I would be able to get it free of charge. I have now taken the day off work so I am in for delivery and called them to ask what time it is due to be delivered and surprise surprise it’s not even down for delivery today and I am now being told that the only guarantee would be I get free delivery but they don’t know when it will be delivered. Appalling customer service and zero responsibility taken.”

Helpful Report

Posted 2 years ago

“Sold a Britannia faulty hood replacement was sent but I had to deal with get the faulty one taken out and reinstall the replacement. When was asked to compensate for this inconvenience I was turn down.”

Helpful Report

Posted 2 years ago

“We came to you on our daughters recommendation as she found you to be very helpful.Sadly that has not been our experience firstly we had a large order including a range cooker larder fridge dishwasher cooker hood and splashback.The van driver was lovely and helpful.the blurb on your website said someone should be available to help the driver, not to take half the weight.We are both elderly and my husband has had 3 stents but was obliged to take half the weight after we had paid £69 for delivery. Following delivery we discovered that the Bosch larder fridge would not open .My husband called your office and the attitude of the receptionist was what's that to do with us , and told him to contact Bosch when my husband explained that our contract is with you she was quite antagonistic and when she thought my husband was off the line was heard on loudspeaker to say f--ck off so that my11 year old grandson heard it all. So we contacted Bosch who sent an engineer .|He managed to open the fridge and found that the topmost dairy box had come loose and then wedged in the fridge so damaging the inner lining and making it unusable. He took photos and said he would send a report to Bosch and for us to contact you. My husband phoned and unfortunately got Miss antagonism again saying it was up to us to get the report from Bosch who on being contacted gave him a reference number to give to you so that you could access the report. Not to be thwarted by a difficult woman he phoned again and this time the charming Laura took it all in hand. our worry is what if something is wrong with any of the other items will all this unpleasantness have to be repeated £3800 is no small amount o f money to pay to told to F off”

Helpful Report

Posted 2 years ago

The Appliance Depot is rated 4.6 based on 1,410 reviews