The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.63

4.6 Rating 1,320 Reviews

91 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,320 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 21st April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. Engineer has been out twice for my smeg induction range already and needs to come again. Customer service team are vile… no ownership, No apologies, no care at all, totally defensive and rude, do not risk shopping here”

Helpful Report

Posted 2 years ago

“I bought a graded smeg induction cooker. When it arrived the door wouldn't close and it wouldn't get up to temperature. Appliance Depot just called smeg who contacted me to arrange a repair. A week after this the light started to stay on permanently. Another engineer came to visit and had to order parts. After this, and while entertaining for family visiting from Germany the main oven stopped working completely. After this the induction hob stopped recognising brand new induction pans. The service from the Appliance Depot has been horrendous. They seem happy to carry on arranging repairs forever, despite me not having a working cooker for a month. For the price this is unacceptable. On top of that, the staff are hyper sensitive (probably because their policies are so rubbish), unhelpful and seem to be making it up on the spot. Although it is tempting to save, I strongly advise against. These guys are lurking in the legal area between the supplier and the consumer and want to avoid all responsibility. I will be taking legal action against them, but wanted to warn others to avoid. I did read some negative reviews but decided to chance it - that was a mistake.”

Helpful Report

Posted 2 years ago

“Ordered a Bosch washer dryer, graded only because of a tatty box. A damaged machine was delivered. Feel totally deceived. Have complained and am waiting to hear how they will put this right. So disappointed.”

Helpful Report

Posted 2 years ago

“The staff at this business are rude and will not let you speak to the manager. They have no complaints procedure I would strongly recommend that you do not use this company when there are other companies around who look after their customers in a much more professional way.”

Helpful Report

Posted 2 years ago

Hi, all of our phone calls are recorded and if any member of staff is rude to our customers then it would be dealt with as a matter of urgency. Managers are not always available as we have many sites and can only deal with customers if they are in office. We do have a simple complaints procedure and anyone wanting to complain can simply email all details to the email at the top of your invoice or by requesting the email address via phone.

Posted 2 years ago

“Absolute shambles of a company. Disgusting service and lies after lies also staff is terrible just don't care. Nightmare to get refund, been over two month and still waiting...... FCA Trading standards informed. Only way to get a refund is go to the bank and request a fraud investigation Avoid!”

Helpful Report

Posted 2 years ago

“My appliance arrived and was filthy and terribly marked”

Helpful Report

Posted 2 years ago

“Rubbish please don’t buy from this firm. They dropped my American fridge freezer twice one man to deliver it & he was useless to say the least plus the item wasn’t even packed it had a little bit of cardboard around the front of it & that was all. We are pensioners & were expected to help with the delivery, how pathetic. 😢when they informed of this we were blamed!! Rating Nil but had to give a star.”

Helpful Report

Posted 2 years ago

“I buy many graded electric appliances online from many different suppliers for rental properties, which have all been brilliant with only the tiniest scratch or dint. Unfortunately, I thought that is what I would receive from Appliance Depot, but they provided an absolutely appalling service and product. They delivered a large integrated microwave oven, which had a flimsy bubble wrap on the outside of the oven door, which could easily have been removed for checking prior to delivery. When I removed the flimsy bubble wrap and opened the oven door, the inside of the oven had completely melted and the glass had shattered, caused by a very serious electric problem which had caused the interior to reach a massively high temperature. When I reported the problem, the response was firstly it is a "graded appliance, if you want to return it you can" I was shocked and sent photos and asked for the oven to be picked up. There was a week wait, then I received a phone call at 7pm saying the oven would be picked up at 6am the following day. We work late at night and had to be awake by 5:30, to check it was okay to be picked up. I waited a week but received no refund. When I phoned to ask about the refund, I was told staff had been on holiday and unable to process the refund. There should be a zero stars rating for this experience. At no point did I receive an apology for the appalling service and product.”

Helpful Report

Posted 2 years ago

““You get what you pay for” best summarises my experience with the Appliance Depot. To avoid congestion charges, they only deliver between 6:00-6:30 AM (!!!) to central London addresses - but conveniently forget to mention this when orders are placed online. I ordered two items from the Appliance Depot (cooking hood / single oven). Both came with insufficient, unprofessional packaging, and the cooking hood was damaged as a result. I had to contact the manufacturer for repairs - nightmare. Avoid this company.”

Helpful Report

Posted 3 years ago

“drum has gone after 2 and half years”

Helpful Report

Posted 3 years ago

“I tried to order but the website wouldn't apply the advertised 'free UK mainland shipping'. Phoned and they said they only deliver to some parts of the country, not Scotland, it would need a £50 pallet, said 'its just the way its worded' and refused to honour the advertising on their website. We decided not to order rather than risk what else might be falsely advertised.”

Helpful Report

Posted 3 years ago

Hello, my apologies if our wording on delivery isn't clear. I can see on our home page we have "All orders of £300 or greater being delivered within mainland England & Wales can be delivered for FREE, or simply collect directly from our warehouse or store." and on our "Delivery Information" page the first line states "At The Appliance Depot, we offer free delivery for all orders of £300.00 or above, we charge a flat rate of £29.99 to deliver orders that are less than £300. We deliver to the vast majority of mainland England and South Wales. For some areas, such as northern England, Scotland and Western Wales may incur an additional charge.". We constantly review delivery prices to Scotland but we made a decision to charge a flat fee of £50 to mainland Scotland as our courier charges different prices to different postcodes and we thought this way was much fairer to all.

Posted 3 years ago

“I received a Bosch microwave that doesn’t work , have sent an email requested by Amy outlining the problem which I have done I have had no response . I have phoned twice only to be told its in the hands of the manager . No apology received and very disappointed. I have requested a full refund and was told by Laura on the phone I will have to wait for a reply from her manager .”

Helpful Report

Posted 3 years ago

“Please don’t ever purchase a second appliance from this company unless you fully inspect it, massive learning curve for me. Oven appeared to always have oil settling on one side of the oven and couldn’t figure out why. We took the door off to clean the oven and glass. We noticed the hinge was damaged, even though the oven door closed properly. We bought a new oven as we were not happy with the one supplied by this company. When I phoned to discuss the appliance they were defensive and said we had damaged the hinge taking the door off. The oven door is designed to come off for easy cleaning. When the new oven arrived and we removed this oven from the housing my partner noticed that the outer casing was more damaged then what we had been informed. It had bent the door hinge and the underneath of the oven the casing was protruding more, this is what caused the oven to tilt to one side, this is the cause of the oil pulling, collecting on one side. The company refused to even offer a gesture of good will, they said we damaged the oven. * never offered to send someone out to check the appliance. * multiple photos sent to them showing the appliance damage. * refused even a gesture of goodwill. Never again.”

Helpful Report

Posted 3 years ago

“New appliance received with damage and scraping all up one side. Looks like it had happened before the wrapping had been applied too. Called twice to pleasant enough call assistant who tried to be as helpful as possible. Unfortunately it is left up to management to make a decision and I’m still waiting on an acknowledgement of receiving my email. No follow up even though details are on the system. Poor......”

Helpful Report

Posted 3 years ago

“Jess or Jessie who is fairly new there couldn’t have been more helpful,considerate or cheerful.Nothing was too much trouble to explain to me.I don’t think I would have ordered the oven otherwise. The other staff were good as well.”

Helpful Report

Posted 3 years ago

“I have had my cooker for over a year. If you lean across to the back you can turn the burners on accidentally. The large ring is too near the front and I have to be careful not to burn myself. The grill only works with the door shut and if you open it for too long the heat shuts down. For the price it is an awkward cooker to use. Worst I‘Ve ever used. Would never buy another.”

Helpful Report

Posted 3 years ago

“Used item, bits broken and some actually missing. I wasn’t made aware of this being in a used condition. The unit has scratches which show this has been installed previously. I have reported back with pictures and had no contact. I have chased up again and still no contact from this company. Very poor service.”

Helpful Report

Posted 3 years ago

“Dold goods would come on agreed date, haven’t turned up and no answer on there phone, I’ve booked a days holiday for this, what a waste of time!!!”

Helpful Report

Posted 4 years ago

“Four days after paying I’m told you’ve dropped my cooker off a fork lift and it has ‘smashed to bits’ REALLY! Me thinks you realised you could get more money off someone else or you would have just given me another one. Not impressed.”

Helpful Report

Posted 5 years ago

“Went to warehouse to specifically check goods as aware that some had damage. Chose item which was perfect however on unpacking noticed there was a large knife mark on the front of all 3 doors. This was not there when we looked at it. However on reporting this to the company they tried to blame us because we hadn't unpacked it straight away due to time constraints. Only half our order was delivered however this was rectified with a next day delivery. Customer services just very poor with them just blaming us for the damage despite us not using any blades whatso ever. Will not be recommending this company to others or using again.”

Helpful Report

Posted 5 years ago

The Appliance Depot is rated 4.6 based on 1,320 reviews