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The Appliance Depot Reviews

4.6 Rating 1,304 Reviews

91 %

of reviewers recommend The Appliance Depot

Company Reviews

4.6

Based on 1,304 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 21st April 2023

The Appliance Depot 5 star review on 5th November 2022

The Appliance Depot 5 star review on 29th October 2022

The Appliance Depot 5 star review on 22nd October 2022

The Appliance Depot 5 star review on 6th October 2022

The Appliance Depot 5 star review on 4th October 2022

The Appliance Depot 5 star review on 17th September 2022

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok, but when the machine didn't work, when the manufacturer took to long to try to get it repaired I tried to get a refund Trade depot wouldn't accept forcing me to wait even longer for a repair (Bought in January now March) and still waiting for repair.”

Posted 3 weeks ago

“Very disappointed when the item description said it was perfect but no box and it arrived with a damaged oven handle , wasted a week waiting for it to be delivered and now back to square one . However the customer service and refund were outstanding and that to me was the most important. Money was refunded within 24 hours . Overall i wouldn’t buy again as wouldn’t trust the description. .”

Posted 4 months ago

“Smeg range cooker shipped on time with excellent communications. Just as described with light dents as advertised. Unfortunately a number of components required to install it were missing however which has left me without a cooker for a few days - telephone calls are answered promptly but it is taking some time to get the missing parts.”

Posted 5 months ago

“I bought an ex display appliance. It was competitively priced and arrived as promised. The only problem I have is that the appliance has a couple of dents, which weren’t in the description. Have messaged them to let them know, but have had no response as yet. Having said that, it’s an integrated appliance and appears to be working fine.”

Posted 7 months ago

“There are some good deals, especially in clearance, but be aware that there are grades of use and cosmetic damage. Some items are basically new, but have dints/scratches. Issues with my appliance, which I did not realise would be left in the middle of the room for me to put in place, which is fine, if you know in advance. It took some time to get an engineer out (thank heavens for the warranty), which was necessary before AD would do anything. It was finally replaced with another machine (which I went out and chose/checked first). This time, the delivery man kindly plugged it in and left it in place for me. Lovely lady in the office got it sorted out for me, and happy now I have a working appliance.”

Posted 11 months ago

“The price was good and the appliance seems really good. Sadly it got damaged during delivery. I then re-organised (although that was stressful due to unhelpful staff member) but then had to go out in the afternoon. tried to get some re-assurance that either delivery would be in the morning or we would just reschedule but the staff were unwilling to do that and when I phoned on the day before I got this woman who said if I was not in for the delivery I would be charged £50 and she was not able to tell me when it would be delivered except it was likely to be afternoon and she was not willing to countenance re-arrangement. So for me I got stress I do not need after things had gone wrong with the original delivery and I had to deal with a member of staff whose manner was very poor.”

Posted 1 year ago

“Great phone service from the girls, delivery also spot on with a phone call 30 mins before, unfortunately the Hob was missing a vital part to make the electrical connection, fortunately my dad is a qualified electrician so this wasn’t a problem for us. Instructions supplied were useless and in polish.”

Posted 1 year ago

“The fixing kit was perfect, but £75 delivery was ridiculously expensive, the part could have been sent via Royal Mail or parcel to go, instead of FedEx”

Posted 1 year ago

“The waiting time for delivery was 16 days. This is not indicated when placing an order, you cannot select a date/time slot at checkout. Delivery charge is £30 and then it is only 1 driver so you need to have some strong man available at home to help. The driver is not insured to carry the appliance any steps or stairs (officially). However if you pay him additional £10 then he will help you get appliance inside. Total £40 for this "quality" delivery is quite high price, compared to other, bigger appliance sellers. Keep that in mind before ordering your appliances, especially if you cannot count on any strong man being present at the time of the delivery.”

Posted 1 year ago

“Good service but delivery cost was very expensive”

Posted 1 year ago

“Fast service and quick dispatch. Jess from customer services called to advise me and book in delivery, advised it would be one of the first out around 7:30am-8am. I reluctantly agreed as she had no alternative options... DISAPOINTINGLY, delivery times are very unreasonable. Driver called me from 5:45AM 3 times to advise me he will be dropping off the machine at 6:15AM. Delivery times NEED to be reasonable, within social hours of 8am-8pm, not before or after that.”

Posted 1 year ago

“I ordered a gas cooker, needing it fast. The delivery service was fine, at the time as advised, and helpful. However, I was annoyed to find that the advertised price was lower by £130 when it arrived, compared to when I ordered it! I complained and was told, in effect, tough luck. So their prices are OK but can change by quite large amounts.”

Posted 1 year ago

“We were happy with the appliance, and delivery when it actually came. However, we stated a specific time slot because we have steps and needed to carry them down, so we were ensuring the right people would be present. As it came a lot later then expected it was tricky to get into the house as the right people were no longer there. But, the delivery driver went above and beyond. So, everything good, bar the delivery time.”

Posted 2 years ago

“Asked the delivery driver if he could take my tumble dryer to the back door instead of the front door, as I have a hernia. He said, " That's not my problem!" He did nevertheless take it round the back. Very shocking to hear such a rude comment.”

Posted 2 years ago

“Ive brought this cooker hood and i cant get hold of the people who make it to actually buy carbon filters!”

Posted 2 years ago

“Web site is average prices good. No choice on delivery date so no idea when will be delivered. They did ring within an hour to confirm delivery Have failed machine so needing to replace ASAP.”

Posted 2 years ago

“My order was not up to date in their system when i call them to confirm my order”

Posted 3 years ago

“I bought an Oven on the site, which I supposed was new, but when delivered - the oven had two big scratches on the control panel (it was not it manufacture's packing, just in bubble wrap). I contacted the office regarding the possible replacement. The office said that there was a little note on site re those scratches (which I haven't notices, I don't remember any note). I would have never bought anything like that, if i knew it was not a brand new. The office stated they never collecting any delivery, to get a refund we need to bring the oven to Lester ourself. Be careful, when you buy anything from them and read carefully all notes on their site.”

Posted 3 years ago

“Please refer to my earlier review which may have been a little harsh. Although not happy that I’m unable to use my Smeg integrated coffee machine at the moment due to incorrect brackets being supplied, the team especially Laura and the manager Steve have been helpful in trying to help source another bracket and also given me £25 back for my inconvenience.”

Posted 3 years ago

“My order was supposed to be delivered yesterday,it didn’t arrive,I didn’t receive any notification from you saying that you can’t deliver. No drama,can you please let me know when I can expect a delivery,we have been without a hob and oven for over a week now! Kind Regards Alan Williams”

Posted 3 years ago

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The Appliance Depot is rated 4.6 based on 1,304 reviews