Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The Appliance Depot Reviews

4.6 Rating 1,314 Reviews

91 %

of reviewers recommend The Appliance Depot

Company Reviews

4.6

Based on 1,314 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

Write Your review

Tell us how The Appliance Depot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Appliance Depot 5 star review on 21st April 2023

The Appliance Depot 5 star review on 5th November 2022

The Appliance Depot 5 star review on 29th October 2022

The Appliance Depot 5 star review on 22nd October 2022

The Appliance Depot 5 star review on 6th October 2022

The Appliance Depot 5 star review on 4th October 2022

The Appliance Depot 5 star review on 17th September 2022

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought appliance didn’t work so months have passed with manufacturer sending maintenance engineers out replacing parts until today when the repair was deemed not possible so now I wait to find out what that means , no dishwasher since late November 2023”

Posted 1 month ago

“Phoned up over a item gave them hem my code and asked if the one that they was listing was the same I was told yes drove 80 miles there and 80 miles back opened it up the following morning only to find out that it was not correct our was the same code except ours had /03 at the end compared but again was to,d it was the same looks like been hard work getting it returned”

Posted 6 months ago

“We have placed a order for colection. I have send one of the employee to collect the item. However they call me when he was already ther and told me that the transaction showed as fraud and they need to refund the money and I will have to pay again when I will come to collect but the refund will tale 5 days. Got ther today and pay as have no choice so paid on my card and they give me a invoice and collection address 15 min away from them office. What a waste of time .”

Posted 8 months ago

“My Smeg built in fridge freezer was found to have multiple dents in the metalwork which must have happened before the polystyrene protection was applied. Not impressed with quality control.”

Posted 8 months ago

“Why do I need to have an account this appliance company before I can purchase an item? I find this strange. I only need to put an email, phone number & delivery address when I'm purchasing from elsewhere and pay.”

Posted 8 months ago

Hi Debbie, just to make you aware that you do not need to create an account on our website to place an order, many customers purchase from us without any such account. On the checkout there is a password box under the email but it does say OPTIONAL therefore you can provide a password which will create an account or just leave it blank and you can simply checkout as a guest. Many thanks

Posted 8 months ago

“Haven’t received item, wasn’t told how early item would be delivered. Didn’t call ahead until the day of delivery, and then proceeded to charge me £50 for a Redelivery in a week despite me losing a lot of food because of lack of appliance.”

Posted 11 months ago

Hello Suzie, Thank you for taking the time to leave a review. Our apologies you feel this way. I can see on the system when booking in your delivery date we let you know you could be an early delivery to please all our office for an estimate the day before. This was then followed up in an email to confirm. The day before tried to call you to let you know when the delivery driver would be with you, but there was no answer so we left a voice mail and sent you an email. On morning of delivery our driver tried to call you when they were 30 minutes from your property and when outside, but again there was no answer (as well as when knocking on your door). I can see you send our driver a few text messages over an hour after delivery was attempted, but our driver was already too far away from your property to re-deliver. When a member of our team called you to re-arrange delivery, it was then confirmed by yourself the wrong email address was provided to us when the order was placed online (we have since changed this for you). With regards to your failed delivery we do explain this on our website, in the delivery confirmation email and on the copy of your invoice, that you will need to pay a £50 re-delivery fee for any failed delivery. I can see we have arranged re-delivery for next week for you, so please make sure you answer our call the day before delivery for your delivery time.

Posted 11 months ago

“The tumble dryer arrived wrapped in just bubble wrap. When the bubble wrap was removed the tumble dryer had marks on the top and scratches along the front(definitely not brand new). The vent tube was in 3 pieces and split all over so unusable. It was lucky it was my husband who took delivery. Was given a £25.00 refund. NOT HAPPY. Should have been taken away and refunded or replaced.”

Posted 1 year ago

“Great product, and good customer service right up to delivery. However, the product was described as having 2 year manufacturers warranty (it was a graded product with only packaging damage) but when I came to register with Neff they said it was manufactured in 2017 (I bought it Dec 22) and that they did not guarantee products manufactured over 5 years ago. I am currently at a stalemate with Appliance Depot hence my low score.”

Posted 1 year ago

“The washing machine I ordered arrived with a broken door have to wait a week for replacement so can’t comment on service until I get the new one”

Posted 1 year ago

“Oven was damaged. When I called to speak to someone, I was spoken to rudely. Also, my kitchen fitter said he believed the oven was reconditioned so that's unacceptable as I bought it as brand new. Quick refund received though thank you.”

Posted 1 year ago

“I found Polly ‘aggressive’ in her communication style and had to ask her not to talk to me like that especially as I was sold a product with secondary damage. I would’ve bought a replacement appliance from you but she literally couldn’t be bothered and didn’t pursue it when I asked her. She gave no details and just said I’d have to pay more which I knew anyway! All in all not a good experience for me. Anna however was much more customer focussed and always replied in a friendly manner.”

Posted 1 year ago

“Told me my order had gone missing to order another the price was higher but nothing else in my price range charged me the difference when it was clean Their mistake”

Posted 1 year ago

“Placed an order Boxing Day for a washer dryer and was told 12 days later item cannot be found in their depot. They have refunded me but very disappointing service. I’ve missed out on sale item as a result.”

Posted 1 year ago

“Cheaper (but not reasonable) priced appliances if happy with breakdown after a few months. My cooker stopped working after 8 months of use, costing me a lot more to replace. I would never buy again from Appliance Depot. If I had brought from new in the first place, I would have had a 2 year warrantee but Appliance Depot only offer 60 days.”

Posted 1 year ago

“Paid for delivery to be delivered within 5 working days notified as instructed in the email. Courier not booked. Have to wait 8 days before delivery. Dosnt suit. As I won’t be in the country. Massive inconvenience. If I wanted poor service I would have paid less elsewhere expecting the poor service. I paid the extra with a small Independent both on the product and delivery as I thought they would be more reliable and have better service times. Sadly Iam wrong.”

Posted 1 year ago

“Terrible customer service. Paid nearly £1000 for a hob which broke within a few months and Appliance Depot have given zero service despite being within 1 year warranty. Do NOT buy from here!!”

Posted 1 year ago

“Dishwasher sold as graded with no damage. Having removed the packaging, I discovered a substantial dent on the door. I was offered a discount, which I accepted. When I fitted the dishwasher and put it on, it started leaking from the top corner?! I had to get a Neff engineer out, who identified some damage to the side of the appliance, now awaiting parts. Not a great experience, also I was assured that all appliances are tested by manufacturer and The Appliance Depot before they are sold, not sure how accurate this is given what happened.”

Posted 2 years ago

“Dishwasher delivered damaged, door springs not working because of broken frame. Not repairable. Collected and refunded but only after a series of emails. No like for like substitute offered, no compensation for the inconvenience or expense of having ot fitted and the decommissioned for collection.”

Posted 2 years ago

“RECEIVED MY SMEG FRIDGE TODAY WAS DISAPOINTED WITH THE FRIDGE STRAIGHT AWAY. IT WAS WRAPPED IN A BIT OF CARDBOARD AND SOME BUBBLE WRAP SOME BLACK SCUFF MARKS ON FRONT.”

Posted 2 years ago

“Think carefully before buying from Appliance Depot …. I bought a new SMEG oven that was fittted 7 weeks ago … the main oven has never worked and 2 of the induction areas …. After the repair engineer fitted every new price possible over a few visits and lots of phone calls and emails…. It still doesn’t work … the repair engineer has recommended a new oven and the appliance depot still want it to be repaired…. It is still ongoing which is very upsetting and stressful and only 3 weeks to Christmas……update 18/12 my oven has now been replaced and I would like to thank JESS and MARTIN the REPAIR ENGINEER for helping with this ….”

Posted 2 years ago

«
1
2
»

The Appliance Depot is rated 4.6 based on 1,314 reviews