The Appliance Depot Reviews

Name: The Appliance Depot
Address: The Appliance Depot, Units 5&6, 3 Chartwell Drive, Wigston, Leicestershire
Rating: 4.60

4.6 Rating 1,445 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,445 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

The Appliance Depot, Units 5&6,
3 Chartwell Drive,
Wigston
Leicestershire
LE18 2FL

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Frank is da’ man! Great service. He deliver the appliance to my kitchen and positioned it such that it could be plugged in. Thank you!”

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Posted 2 weeks ago

“Frank is da’ man! Great service. He deliver the appliance to my kitchen and positioned it such that it could be plugged in. Thank you!”

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Posted 2 weeks ago

“Couldn't fault shopping experience with Appliance Depot. Order taken by phone which was easy. Given a delivery date which was adherred to. Excellent communication with driver who was more than helpful. Thankyou so much”

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Posted 3 weeks ago

“I have recently purchased a dish washer, the customer service was outstanding really happy with the dishwasher and a very price, the chap with the short dark hair was extremely helpful and knowledgeable I think his name was Richard Would recommend”

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Posted 3 months ago

“The staff were very helpful and efficient when asking questions on the phone and The process in buying Smeg Fab 30 was easy.Thank you for a smooth and painless transaction.”

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Posted 3 months ago

“Super helpful and quick responding advisors who guided me to exactly what I needed when refurbishing my kitchen Also gave me an excellent discount way better than any other online store.”

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Posted 3 months ago

“Thank you folks for a first class, no nonsense, efficient service, very much appreciated ! 👍👍”

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Posted 3 months ago

“Just had my single spout kitchen CDA tap fitted which you supplied .This was described as brand new which it was . With your discount applied including Fed ex postage and very well packed it came to £60 . The tap is stunning and is priced elsewhere at £140 . I had a Smeg Pyrolytic oven from you around 6 years ago and at a third of the retail price and that too came with no marks or damage but had been described as having the oven glass replaced . This has also worked very well . Will keep telling everyone I know about you .Thank you .”

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Posted 3 months ago

“Never heard of your website, but every interaction has been a positive one. The graded BOSCH oven was exactly as described, and both the telephone staff and the delivery driver have been friendly and helpful.”

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Posted 3 months ago

“Very good service”

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Posted 3 months ago

“Website was easy to understand and to navigate the required stages to complete my purchase at a very competitive price. When I contacted by phone the operative I spoke to on the IT team was very helpful. I would certainly consider using them in future should I have the need. The delivery team were also very prompt In following up my order with delivery details.”

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Posted 3 months ago

“Great price on our smeg taps. I placed the order and 5 min later I had a call back from the depot to confirm my address etc. so a superb service from start to finish. Thankyou.”

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Posted 4 months ago

“Very good service”

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Posted 4 months ago

“Exceptional friendly service especially when there was a problem with my dishwasher. Dealt with immediately. Very happy.”

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Posted 4 months ago

“Received a phone call rather than a text or email which was refreshing. Being able to speak to or hear from a human being was appreciated and is something that this business should build on having completed 90% of the transaction on line. Good stuff Appliances Depot.”

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Posted 4 months ago

“It's nice to have the option to telephone rather than do everything online, so I was pleased to see a 'proper' phone number on their website. It was quickly answered by Laura who knew immediately which product I was talking about, answered questions about it, was able to arrange a delivery slot and offered free delivery too. It was almost as if she ran the company; very impressive. Subsequent comms were handled by Charlie and he was equally efficient. The driver phoned an hour before he was due to arrive, so I could plan my morning, and unloading was swift and efficient.”

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Posted 4 months ago

“Used them many times, always really helpful and the goods are always amazing!!”

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Posted 5 months ago

“When incorrect wine cooler was delivered, John (the manager) was superb. He sorted it all out with an absolute minimum of fuss and was incredibly polite and helpful. I would happily use Appliance Depot again … and would recommend.”

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Posted 5 months ago

“Amazing team and applieances”

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Posted 5 months ago

“Very helpful customer service on phone. Kept me updated on delivery and the delivery man was superb. Really helpful, efficient and friendly.”

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Posted 5 months ago

The Appliance Depot is rated 4.6 based on 1,445 reviews