The Appliance Depot Reviews

Name: The Appliance Depot
Address: The Appliance Depot, Units 5&6, 3 Chartwell Drive, Wigston, Leicestershire
Rating: 4.60

4.6 Rating 1,441 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,441 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

The Appliance Depot, Units 5&6,
3 Chartwell Drive,
Wigston
Leicestershire
LE18 2FL

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recently purchased a dish washer, the customer service was outstanding really happy with the dishwasher and a very price, the chap with the short dark hair was extremely helpful and knowledgeable I think his name was Richard Would recommend”

Helpful Report

Posted 3 weeks ago

“The staff were very helpful and efficient when asking questions on the phone and The process in buying Smeg Fab 30 was easy.Thank you for a smooth and painless transaction.”

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Posted 3 weeks ago

“Super helpful and quick responding advisors who guided me to exactly what I needed when refurbishing my kitchen Also gave me an excellent discount way better than any other online store.”

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Posted 1 month ago

“Thank you folks for a first class, no nonsense, efficient service, very much appreciated ! 👍👍”

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Posted 1 month ago

“Just had my single spout kitchen CDA tap fitted which you supplied .This was described as brand new which it was . With your discount applied including Fed ex postage and very well packed it came to £60 . The tap is stunning and is priced elsewhere at £140 . I had a Smeg Pyrolytic oven from you around 6 years ago and at a third of the retail price and that too came with no marks or damage but had been described as having the oven glass replaced . This has also worked very well . Will keep telling everyone I know about you .Thank you .”

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Posted 1 month ago

“Never heard of your website, but every interaction has been a positive one. The graded BOSCH oven was exactly as described, and both the telephone staff and the delivery driver have been friendly and helpful.”

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Posted 1 month ago

“Very good service”

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Posted 1 month ago

“Website was easy to understand and to navigate the required stages to complete my purchase at a very competitive price. When I contacted by phone the operative I spoke to on the IT team was very helpful. I would certainly consider using them in future should I have the need. The delivery team were also very prompt In following up my order with delivery details.”

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Posted 1 month ago

“Great price on our smeg taps. I placed the order and 5 min later I had a call back from the depot to confirm my address etc. so a superb service from start to finish. Thankyou.”

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Posted 1 month ago

“Very good service”

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Posted 1 month ago

“Exceptional friendly service especially when there was a problem with my dishwasher. Dealt with immediately. Very happy.”

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Posted 1 month ago

“Received a phone call rather than a text or email which was refreshing. Being able to speak to or hear from a human being was appreciated and is something that this business should build on having completed 90% of the transaction on line. Good stuff Appliances Depot.”

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Posted 2 months ago

“It's nice to have the option to telephone rather than do everything online, so I was pleased to see a 'proper' phone number on their website. It was quickly answered by Laura who knew immediately which product I was talking about, answered questions about it, was able to arrange a delivery slot and offered free delivery too. It was almost as if she ran the company; very impressive. Subsequent comms were handled by Charlie and he was equally efficient. The driver phoned an hour before he was due to arrive, so I could plan my morning, and unloading was swift and efficient.”

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Posted 2 months ago

“Used them many times, always really helpful and the goods are always amazing!!”

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Posted 2 months ago

“When incorrect wine cooler was delivered, John (the manager) was superb. He sorted it all out with an absolute minimum of fuss and was incredibly polite and helpful. I would happily use Appliance Depot again … and would recommend.”

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Posted 2 months ago

“Amazing team and applieances”

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Posted 3 months ago

“Very helpful customer service on phone. Kept me updated on delivery and the delivery man was superb. Really helpful, efficient and friendly.”

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Posted 3 months ago

“Great service and a quality Fridge Freezer at a great price. Delivered as promised. Staff very friendly and helpful. If you get a chance to visit the Depot it offers great options in goods and you could find yourself buying other items too but the website is also easy to navigate and shop from.”

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Posted 3 months ago

“In a world where it is impossible to speak to retailers, this one actually called me within hours of me placing an order. They called to confirm details of the order and the delivery process. This level of service is rare nowadays. Keep up the good work!”

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Posted 3 months ago

“Did this transaction over the phone rather than on-line as I required to ask a question on the oven. Service and answer were straight forward, and Charlie was most helpful throughout. Well done.”

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Posted 3 months ago

The Appliance Depot is rated 4.6 based on 1,441 reviews