The Appliance Depot Reviews

This company has ticked all of the important boxes for me; top end goods at absolutely fabulous prices, clear and informative website, excellent customer service and quick delivery. I found this website by accident. The Bosch washing machine that I wanted was out of stock everywhere else. The small dent highlighted on the website pictures was even less noticeable when it was actually delivered to me and on the side, now under the counter, so won’t be seen anyway. With the 10% discount this graded brand new machine worked out to be around half the price it would have been had I bought it non graded from another supplier. The Appliance direct delivery guy bought the machine as far into the house that he could fit it with his trolley. I’m now in washing heaven and hope the new machine lasts at least 15 years, as my previous machine did.

"Thank you, thank you, thank you.\nAfter an abysmal experience with currys, you guys came to the rescue and I got the fridge freezer I wanted for less money and by far superior customer service. \nWill recommend again and again.\n"

"Very helpful lady on the phone that helped me with my order, cooker arrived on time and extremely well packed, delivery person very helpful. All in all a very pleasant experience and would recommend to all. Thank you all very much."

"So helpful over the telephone and I feel I have such a great buy!\r\n\r\nYour driver who delivered the machine was so polite and rang me the night before and on the delivery day to let me know he was running 20 minutes late - what a lovely experience, and I will be recommending you to family and friends - many thanks "

"Excellent service from Pip"

I buy many graded electric appliances online from many different suppliers for rental properties, which have all been brilliant with only the tiniest scratch or dint. Unfortunately, I thought that is what I would receive from Appliance Depot, but they provided an absolutely appalling service and product. They delivered a large integrated microwave oven, which had a flimsy bubble wrap on the outside of the oven door, which could easily have been removed for checking prior to delivery. When I removed the flimsy bubble wrap and opened the oven door, the inside of the oven had completely melted and the glass had shattered, caused by a very serious electric problem which had caused the interior to reach a massively high temperature. When I reported the problem, the response was firstly it is a "graded appliance, if you want to return it you can" I was shocked and sent photos and asked for the oven to be picked up. There was a week wait, then I received a phone call at 7pm saying the oven would be picked up at 6am the following day. We work late at night and had to be awake by 5:30, to check it was okay to be picked up. I waited a week but received no refund. When I phoned to ask about the refund, I was told staff had been on holiday and unable to process the refund. There should be a zero stars rating for this experience. At no point did I receive an apology for the appalling service and product.