The Appliance Depot Reviews

Name: The Appliance Depot
Address: The Appliance Depot, Units 5&6, 3 Chartwell Drive, Wigston, Leicestershire
Rating: 4.60

4.6 Rating 1,441 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,441 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

The Appliance Depot, Units 5&6,
3 Chartwell Drive,
Wigston
Leicestershire
LE18 2FL

Write Your review

Tell us how The Appliance Depot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recently purchased a dish washer, the customer service was outstanding really happy with the dishwasher and a very price, the chap with the short dark hair was extremely helpful and knowledgeable I think his name was Richard Would recommend”

Helpful Report

Posted 1 day ago

“I made the wrong choice of cooker which was my fault, wrong power requirement so I needed to send it back. There was a restocking charge and also a collection cost. The driver and company were very helpful in getting to the house before the alloted time which was much appreciated. I would use again. But be more careful on the suitability of the product. Thabk you for your assistance.”

Helpful Report

Posted 4 days ago

Helpful Report

Posted 4 days ago

“The staff were very helpful and efficient when asking questions on the phone and The process in buying Smeg Fab 30 was easy.Thank you for a smooth and painless transaction.”

Helpful Report

Posted 1 week ago

“Super helpful and quick responding advisors who guided me to exactly what I needed when refurbishing my kitchen Also gave me an excellent discount way better than any other online store.”

Helpful Report

Posted 1 week ago

“Thank you folks for a first class, no nonsense, efficient service, very much appreciated ! 👍👍”

Helpful Report

Posted 2 weeks ago

“Just had my single spout kitchen CDA tap fitted which you supplied .This was described as brand new which it was . With your discount applied including Fed ex postage and very well packed it came to £60 . The tap is stunning and is priced elsewhere at £140 . I had a Smeg Pyrolytic oven from you around 6 years ago and at a third of the retail price and that too came with no marks or damage but had been described as having the oven glass replaced . This has also worked very well . Will keep telling everyone I know about you .Thank you .”

Helpful Report

Posted 3 weeks ago

“Never heard of your website, but every interaction has been a positive one. The graded BOSCH oven was exactly as described, and both the telephone staff and the delivery driver have been friendly and helpful.”

Helpful Report

Posted 3 weeks ago

“Very good service”

Helpful Report

Posted 3 weeks ago

“Website was easy to understand and to navigate the required stages to complete my purchase at a very competitive price. When I contacted by phone the operative I spoke to on the IT team was very helpful. I would certainly consider using them in future should I have the need. The delivery team were also very prompt In following up my order with delivery details.”

Helpful Report

Posted 3 weeks ago

“Great price on our smeg taps. I placed the order and 5 min later I had a call back from the depot to confirm my address etc. so a superb service from start to finish. Thankyou.”

Helpful Report

Posted 4 weeks ago

“They are delivering my oven and leaving it at the bottom of the stairs. I live in a second floor flat and I am expected to bring it up myself will not be ordering from this company again no help at all.”

Helpful Report

Posted 4 weeks ago

“Very good service”

Helpful Report

Posted 4 weeks ago

“30/08/25: I ordered a used combi microwave from The Appliance Depot with 3 months warranty. 08/09/25: the microwave was delivered. I was advised to check it ASAP to report any damage or faults. 22/09/25: a qualified electrician fitted, but after a few days it became apparent that unit had a faulty panel, and possibly a fault with the microwave. 01/10/25: I reported the faulty appliance to Appliance Depot (AD) on 01/10/25 via email, and asked to return the unit. I did not feel comfortable keeping an appliance that costs over £1500 knowing that it had faults, and only 3 months warranty. 03/10/25: I chased AD again, as I had not received any sort of acknowledgement of my return request. 04:10/25: AD offered to repair the fault. 04/10/25: I declined the offer of a repair, as I had lost faith in this particular appliance, and didn’t want to risk a further fault developing after the remaining 2 months warranty had expired. I asked AD to process a return and refund. 07/10/25: I chased AD again, not having heard anything from them, and suggested that surely they had a documented returns process that should be straight forward to implement. 10/10/25: I chased AD again, not having heard anything from them, and expressed my disappointment in AD’s post sales customer service. 13/10/25: I chased AD again, not having heard anything from them. I advised that I would contact my credit card company and seek some legal consumer advice. I also told them I would be documenting my experience in this review today. Let’s see what happens next. I think The Appliance Depot is a trustworthy company, until there is something wrong with an appliance they have sold. I only now notice the summary on this review site regarding their “Refunds Process – Difficult” and “Returns Process – Could be Better”. Personally, I wouldn’t risk buying a “graded” nor “used” product from then again – too much money at risk, and not worth the stress.”

Helpful Report

Posted 1 month ago

“Exceptional friendly service especially when there was a problem with my dishwasher. Dealt with immediately. Very happy.”

Helpful Report

Posted 1 month ago

“I purchased an oven from this company which I also contacted by telephone first as they advertise the oven as graded which meant it had some defect. I was advised by them to check the pictures and also they sent the pictures to me again on the web chat for my viewing. I did doublecheck and considering the price. If I were to purchase brand-new without marks I thought it was really a good offer, however I was very keen and rang them back again to doublecheck I decided to place an order and the oven was delivered within a week when it arrive. I was absolutely surprise to find that I had purchased a brand new oven for more than £300 reduced for only a small dent on the to the top which is not visible to anybody. They also said there was a small scratch on the front but it turns out the scratch was just a mark that could be cleaned off. I am really really happy. I saved a lot of money and I’m glad I took the time to doublecheck by telephone call by Web chat and also speaking to one of the managers as well. I would buy from them again. The delivery guy was also absolutely fantastic.”

Helpful Report

Posted 1 month ago

“Received a phone call rather than a text or email which was refreshing. Being able to speak to or hear from a human being was appreciated and is something that this business should build on having completed 90% of the transaction on line. Good stuff Appliances Depot.”

Helpful Report

Posted 1 month ago

“It's nice to have the option to telephone rather than do everything online, so I was pleased to see a 'proper' phone number on their website. It was quickly answered by Laura who knew immediately which product I was talking about, answered questions about it, was able to arrange a delivery slot and offered free delivery too. It was almost as if she ran the company; very impressive. Subsequent comms were handled by Charlie and he was equally efficient. The driver phoned an hour before he was due to arrive, so I could plan my morning, and unloading was swift and efficient.”

Helpful Report

Posted 1 month ago

“Used them many times, always really helpful and the goods are always amazing!!”

Helpful Report

Posted 1 month ago

“When incorrect wine cooler was delivered, John (the manager) was superb. He sorted it all out with an absolute minimum of fuss and was incredibly polite and helpful. I would happily use Appliance Depot again … and would recommend.”

Helpful Report

Posted 2 months ago

The Appliance Depot is rated 4.6 based on 1,441 reviews