The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.61

4.6 Rating 1,378 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,378 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent cooker. Excellent value. Ex-display smeg like new, but a grand cheaper than high street.”

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Posted 1 day ago

“Good communication from buying to delivery”

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Posted 1 week ago

“Great product, thought it would come in an unbranded box, but came in a branded unopened box, so was just like new! Ben, the delivery driver went above and beyond.”

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Posted 2 weeks ago

“I like this cooker and me mum wants one and my friend live Liverpool move new home no cooker and it's help us good deal”

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Posted 3 weeks ago

“The delievery driver Ben he was a very kind and helpful he helped me deliver my fridge into my home he was a pleasant man to talk to and I felt very happy with the way I got my deliveries and a respectful man”

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Posted 1 month ago

“We’ve now used this company 6 times in the last 8 years and our kitchen is now full of appliances from the appliance depot, each time we’ve bought from them they have gone above and beyond to help us, every-time we’ve called they have been extremely professional and sorted out any issues pretty quickly… over the years we’ve now saved hundreds if not thousands and have high end products that have lasted past their warranty. Many thanks Tony & Marie”

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Posted 1 month ago

“Bought a SMEG oven for circa £1000 Bought a SMEG oven for circa £1000. Advised them of delivery date as we were driving it down to our house in France. It was delivered (dumped) outside our next door neighbours property at 6am without any documentation. When driven down to France and installed, it didn't work. Called and emailed their office to ask what to do. Received rude and abrupt replies. Requested urgent reply as we were driving back to London and needed to know if we should bring it back with us. Advised them that we were not returning until 2025. Received no reply. Continued to email when returned to London and finally received a reply saying, sorry, nothing we can do. Completely unprofessional and deceitful Company who lie. I will never use this Company again as they are completely untrustworthy.”

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Posted 1 month ago

“Totally agree with the previous negative reviews regarding how unfairly the company treats its customers. I purchased a sink using my phone. It did not have the complete description of it on the website when using a phone and the first image of the sink was not accurate either as it did not show pre-cut holes on it. The sink also arrived with scratches. They charge £50 for returns (they agreed to reduce it to £25) plus the customer should also pay for having it returned through an insured courier. Needles to say this would be a ripoff and unfair treatment to customers. Best to avoid purchasing from The Appliance Depot unless you want to take the risk of losing money at no fault of yours.”

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Posted 1 month ago

“Initially good service fast delivery but they charge a restocking fee (£50), which is against the Consumer Contracts Regulations 2013 (CCRs). This says to me a poor appreciation of both the law and how they treat their customers. I would not recommend them to anyone, just in case there is a problem as they will not help.”

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Posted 1 month ago

“I haven't yet received my item so I guess things could still go wrong but so far so impressive. Almost immediately after placing my order online I was contacted by Irena to arrange my delivery. When I had to change the address for delivery this was dealt with efficiently. Irena was friendly and helpful. The item itself was a great price compared to other sites so assuming it fits the description and turns up when they've said it will, then I'll have no complaints and will definitely recommend.”

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Posted 1 month ago

“website a bit temperamental service was good apart from the 3rd party delivery service who were a day late and not helpful one little bit.”

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Posted 1 month ago

“Fantastic customer service can highly recommend”

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Posted 1 month ago

“Excellent customer service was provided would highly recommend them very nice experience”

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Posted 1 month ago

“I found the washing machine I was looking for at this place for almost half the price I would have paid at curry’s, because it wasn’t in the original packaging.”

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Posted 1 month ago

“Terrible service The hob I bought wasn’t delivered with all the pieces needed to install it. After 10 days of chasing, no one is getting back to me.”

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Posted 1 month ago

“Very easy to order and was called the following day to arrange delivery”

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Posted 1 month ago

“Had a delivery prompt this morning, excellent communication throughout transaction, Ben the delivery guy was amazing, big thank you Would definitely recommend, so many rouge traders out there, so I know I relied on company feedback”

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Posted 1 month ago

“I am so happy with my New SMEG fridge. Great from start to finish. I will buy again.”

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Posted 2 months ago

“I would not recommend buying from this company if you either live in London (or an apartment anywhere) or value good customer service. I purchased a cooker hood and dishwasher from this company to be delivered to my address which consists of a flat number and building name (first line), and street number and street name (second line). The driver called me to say I have two addresses as he mistook the two lines of the address for two addresses. I then spoke to the shop where the discussion quickly degraded into threats of libel, personal attacks, and rude and disgusting behaviour from the manager. He also insisted that it is two addresses and I kept repeating to him that it is the first two lines of the same address. He still insisted that it is two addresses, and I reiterated that it is two lines of the same address. This exchange went in the same circle a large number of times which I now realise could never have ended amicably if the manager is not aware that an address can have two lines like this (one with a flat number and one with a street number) and he is unwilling to accept and learn that this is possible when presented by a customer. Instead of doing the latter, he continued to insist that I am wrong despite asserting that I know my own address and that it is common throughout London and also listed as such on Royal Mail. He also said that an address cannot have two different numbers in it. His lack of understanding became pure arrogance instead of simply accepting that the customer is right especially as it was concerning an address that belongs to the customer and not him. I then had to spell it out for him and tell him that the first line represents the flat number and building and the second line represents the door number and street of the building. I believe at this point he finally understood, but then told me that I told him it was two addresses. I strongly asserted that at no point did I say this, but he kept insisting that I did. His behaviour now morphed to denial as well as arrogance. This led to another circular argument where his behaviour started to also become rude and obnoxious as he made a series of personal attacks asking if I'm "not right in t'head" and if I've "got nowt better to do". He also kept hanging up on me which did not help the situation given that the matter was urgent with the driver in the vicinity of my property trying to find the correct address. He even threatened to tell the driver to not deliver the items and return them to the depot out of spite which would have wasted everyone's time, not least mine and my tenants who had made arrangements to be at home for the delivery. During the various phone calls, I also spoke to at least three other staff who told me I was "pedantic", and refused to tell me if the manager I spoke to was the owner of the company citing "GDPR" even though I'm a customer and that this is public information (not private per the 'P' in GDPR). Finally I threatened to post my experience on social media to which I was told by the manager that he would post on the Internet about me! Now, I'm unsure what kind of business training this man has had, but vindictively threatening to do something illegal to an disgruntled customer over an address mix-up, especially where the customer provided the address correctly and accurately, would not be my go-to response if I cared about my business. He even said he had looked me up online and would post on my own businesses even though they have nothing to do with this situation. How rancorous. Needless to say, here I am posting about my experience as Appliance Depot do not seem to care about losing business by anyone who might read this review. As they say, no skin off my nose, but potentially an indeterminate loss of revenue for them, all because of a man who hates his customers, hates his business, and seemingly hates life. In the end I finally spoke to someone called Tony who called himself the IT Manager. He is the only one in the company who seems to have any business acumen and a sense of customer service as he immediately understood how London apartment addresses work and also understood how a single bad review can lead to one or many other customers choosing not to buy appliances from Appliance Depot. Unfortunately I never received any further communication or apology, and I'm worried if I should ever have a warranty issue with my products how it would be handled as I do not want to deal with this company anymore with the way its staff treats customers who have paid them money. It's not how I would treat someone who was kind enough to choose me to part with their money in return for my products or services. But hey, each to their own!”

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Posted 2 months ago

“Horrible horrible service. First delivered a full size smeg dishwasher when we asked for a slimline. Charged us £50 charge to change and said it was our fault and the price difference. After multiple phone calls and emails with multiple people working at the company asking for the integrated slimline Smeg dishwasher. We received an Amica dishwasher for the price of a Smeg. Appalling comunication and service. Avoid them.”

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Posted 2 months ago

The Appliance Depot is rated 4.6 based on 1,378 reviews