The Appliance Depot Reviews

Name: The Appliance Depot
Address: The Appliance Depot, Units 5&6, 3 Chartwell Drive, Wigston, Leicestershire
Rating: 4.60

4.6 Rating 1,428 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,428 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

The Appliance Depot, Units 5&6,
3 Chartwell Drive,
Wigston
Leicestershire
LE18 2FL

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“30/08/25: I ordered a used combi microwave from The Appliance Depot with 3 months warranty. 08/09/25: the microwave was delivered. I was advised to check it ASAP to report any damage or faults. 22/09/25: a qualified electrician fitted, but after a few days it became apparent that unit had a faulty panel, and possibly a fault with the microwave. 01/10/25: I reported the faulty appliance to Appliance Depot (AD) on 01/10/25 via email, and asked to return the unit. I did not feel comfortable keeping an appliance that costs over £1500 knowing that it had faults, and only 3 months warranty. 03/10/25: I chased AD again, as I had not received any sort of acknowledgement of my return request. 04:10/25: AD offered to repair the fault. 04/10/25: I declined the offer of a repair, as I had lost faith in this particular appliance, and didn’t want to risk a further fault developing after the remaining 2 months warranty had expired. I asked AD to process a return and refund. 07/10/25: I chased AD again, not having heard anything from them, and suggested that surely they had a documented returns process that should be straight forward to implement. 10/10/25: I chased AD again, not having heard anything from them, and expressed my disappointment in AD’s post sales customer service. 13/10/25: I chased AD again, not having heard anything from them. I advised that I would contact my credit card company and seek some legal consumer advice. I also told them I would be documenting my experience in this review today. Let’s see what happens next. I think The Appliance Depot is a trustworthy company, until there is something wrong with an appliance they have sold. I only now notice the summary on this review site regarding their “Refunds Process – Difficult” and “Returns Process – Could be Better”. Personally, I wouldn’t risk buying a “graded” nor “used” product from then again – too much money at risk, and not worth the stress.”

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Posted 4 days ago

“Exceptional friendly service especially when there was a problem with my dishwasher. Dealt with immediately. Very happy.”

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Posted 6 days ago

“I purchased an oven from this company which I also contacted by telephone first as they advertise the oven as graded which meant it had some defect. I was advised by them to check the pictures and also they sent the pictures to me again on the web chat for my viewing. I did doublecheck and considering the price. If I were to purchase brand-new without marks I thought it was really a good offer, however I was very keen and rang them back again to doublecheck I decided to place an order and the oven was delivered within a week when it arrive. I was absolutely surprise to find that I had purchased a brand new oven for more than £300 reduced for only a small dent on the to the top which is not visible to anybody. They also said there was a small scratch on the front but it turns out the scratch was just a mark that could be cleaned off. I am really really happy. I saved a lot of money and I’m glad I took the time to doublecheck by telephone call by Web chat and also speaking to one of the managers as well. I would buy from them again. The delivery guy was also absolutely fantastic.”

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Posted 6 days ago

“Received a phone call rather than a text or email which was refreshing. Being able to speak to or hear from a human being was appreciated and is something that this business should build on having completed 90% of the transaction on line. Good stuff Appliances Depot.”

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Posted 3 weeks ago

“It's nice to have the option to telephone rather than do everything online, so I was pleased to see a 'proper' phone number on their website. It was quickly answered by Laura who knew immediately which product I was talking about, answered questions about it, was able to arrange a delivery slot and offered free delivery too. It was almost as if she ran the company; very impressive. Subsequent comms were handled by Charlie and he was equally efficient. The driver phoned an hour before he was due to arrive, so I could plan my morning, and unloading was swift and efficient.”

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Posted 3 weeks ago

“Used them many times, always really helpful and the goods are always amazing!!”

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Posted 3 weeks ago

“When incorrect wine cooler was delivered, John (the manager) was superb. He sorted it all out with an absolute minimum of fuss and was incredibly polite and helpful. I would happily use Appliance Depot again … and would recommend.”

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Posted 1 month ago

“Amazing team and applieances”

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Posted 1 month ago

“Very helpful customer service on phone. Kept me updated on delivery and the delivery man was superb. Really helpful, efficient and friendly.”

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Posted 1 month ago

“Hi, When I got to the depot the staff in the office and warehouse were extremely helpful, I would certainly recommend anyone to use the them”

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Posted 2 months ago

“Great service and a quality Fridge Freezer at a great price. Delivered as promised. Staff very friendly and helpful. If you get a chance to visit the Depot it offers great options in goods and you could find yourself buying other items too but the website is also easy to navigate and shop from.”

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Posted 2 months ago

“In a world where it is impossible to speak to retailers, this one actually called me within hours of me placing an order. They called to confirm details of the order and the delivery process. This level of service is rare nowadays. Keep up the good work!”

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Posted 2 months ago

“Did this transaction over the phone rather than on-line as I required to ask a question on the oven. Service and answer were straight forward, and Charlie was most helpful throughout. Well done.”

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Posted 2 months ago

“Hi, When I got to the depot the staff in the office and warehouse were extremely helpful, I would certainly recommend anyone to use the them”

Helpful Report

Posted 2 months ago

“Hi, When I got to the depot the staff in the office and warehouse were extremely helpful, I would certainly recommend anyone to use the them”

Helpful Report

Posted 2 months ago

“Hi, When I got to the depot the staff in the office and warehouse were extremely helpful, I would certainly recommend anyone to use the them”

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Posted 2 months ago

“Very nice gentleman delivered our parcel with curtesy and respect very helpful well done”

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Posted 2 months ago

“Great service and very helpful staff and fantastic prices”

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Posted 2 months ago

“Very happy with the service,would highly recommend. thank you”

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Posted 3 months ago

“Very helpful sales person Laura who looked after us very well. We bought a fridge which will come in a couple weeks,”

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Posted 3 months ago

The Appliance Depot is rated 4.6 based on 1,428 reviews