The Appliance Depot Reviews

Name: The Appliance Depot
Address: The Appliance Depot, Units 5&6, 3 Chartwell Drive, Wigston, Leicestershire
Rating: 4.61

4.6 Rating 1,425 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,425 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

The Appliance Depot, Units 5&6,
3 Chartwell Drive,
Wigston
Leicestershire
LE18 2FL

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a phone call rather than a text or email which was refreshing. Being able to speak to or hear from a human being was appreciated and is something that this business should build on having completed 90% of the transaction on line. Good stuff Appliances Depot.”

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Posted 6 days ago

“It's nice to have the option to telephone rather than do everything online, so I was pleased to see a 'proper' phone number on their website. It was quickly answered by Laura who knew immediately which product I was talking about, answered questions about it, was able to arrange a delivery slot and offered free delivery too. It was almost as if she ran the company; very impressive. Subsequent comms were handled by Charlie and he was equally efficient. The driver phoned an hour before he was due to arrive, so I could plan my morning, and unloading was swift and efficient.”

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Posted 1 week ago

“Used them many times, always really helpful and the goods are always amazing!!”

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Posted 1 week ago

“When incorrect wine cooler was delivered, John (the manager) was superb. He sorted it all out with an absolute minimum of fuss and was incredibly polite and helpful. I would happily use Appliance Depot again … and would recommend.”

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Posted 2 weeks ago

“Amazing team and applieances”

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Posted 1 month ago

“Very helpful customer service on phone. Kept me updated on delivery and the delivery man was superb. Really helpful, efficient and friendly.”

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Posted 1 month ago

“Hi, When I got to the depot the staff in the office and warehouse were extremely helpful, I would certainly recommend anyone to use the them”

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Posted 1 month ago

“Great service and a quality Fridge Freezer at a great price. Delivered as promised. Staff very friendly and helpful. If you get a chance to visit the Depot it offers great options in goods and you could find yourself buying other items too but the website is also easy to navigate and shop from.”

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Posted 1 month ago

“In a world where it is impossible to speak to retailers, this one actually called me within hours of me placing an order. They called to confirm details of the order and the delivery process. This level of service is rare nowadays. Keep up the good work!”

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Posted 1 month ago

“Did this transaction over the phone rather than on-line as I required to ask a question on the oven. Service and answer were straight forward, and Charlie was most helpful throughout. Well done.”

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Posted 1 month ago

“Hi, When I got to the depot the staff in the office and warehouse were extremely helpful, I would certainly recommend anyone to use the them”

Helpful Report

Posted 1 month ago

“Hi, When I got to the depot the staff in the office and warehouse were extremely helpful, I would certainly recommend anyone to use the them”

Helpful Report

Posted 1 month ago

“Hi, When I got to the depot the staff in the office and warehouse were extremely helpful, I would certainly recommend anyone to use the them”

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Posted 1 month ago

“Very nice gentleman delivered our parcel with curtesy and respect very helpful well done”

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Posted 1 month ago

“Great service and very helpful staff and fantastic prices”

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Posted 2 months ago

“Very happy with the service,would highly recommend. thank you”

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Posted 2 months ago

“Very helpful sales person Laura who looked after us very well. We bought a fridge which will come in a couple weeks,”

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Posted 2 months ago

“Great saving on a designer extractor with no damage as described great communication for delivery arrived quickly real good service thanks”

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Posted 2 months ago

“Your staff were very friendly and helpful and solved my question”

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Posted 3 months ago

“I don’t even want to give you one star. The most awful experience I have had. My extractor hood was damaged. I could not examine this until my kitchen was being fitted - but because this was more than 48 hours was sent a email which says after this no liability. Great customer service….not. Delivery man manhandled an already damaged box into my house. Buyer beware this is a company that sells cheaper but you get cheap rubbish!”

Helpful Report

Posted 3 months ago

The Appliance Depot is rated 4.6 based on 1,425 reviews