I purchased a SMEG dishwasher one year ago. It was delivered with no fitting template and these guys just kept referring me to the OEM, taking no responsibility. One way or another it has been nothing but trouble. Latest issue is it won't drain it's water. I asked from help from The Appliance Depot and was told the machine is 3 days out of warranty. They claim the warranty commences the day you order, not the day the machine is delivered!?!?!? I'm on a 12 month waiting list for a new car, let's hope the warranty didn't already start.....! Back to the dishwasher, which needs its door to be opened and closed multiple times before it starts. This is an issue that has got steadily worse, and one I should have in all honesty complained about sooner. However, like most people I'm too busy to spend much time on this stuff and the machine would eventually decide to start, even if it was annoying. Back to the machine not draining. Given the lack of response from The Appliance Depot I called British Gas under my homecare cover. They were brilliant and advised me the starting issue is down to the body of the machine being warped, preventing the door making a good connection. This machine was sold to me as an 'ex-Demo' unit. Apparently it wasn't inspected very well. When I tried to get some of this resolved I was met with "out of warranty mate". 3 days outside warranty, a warranty that starts ticking when you place your order. Appalling. Won't buy from this people (or SMEG as the machine is really quite poor quality) again. Incidentally, the British Gas engineer said the machine is basically a write-off.