The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.63

4.6 Rating 1,311 Reviews

91 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,311 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 21st April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The appliance was delivered on time and in the right condition.I would have liked it if the dellivery guys would have taken my old appliance away, this would improve the service somewhat.”

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Posted 1 month ago

“Good price, good service. Very nice and prompt phone call about delivery.”

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Posted 3 months ago

“We bought a washing machine. All as described and arrived on time by a very pleasant driver”

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Posted 4 months ago

“Anna was very helpful and answered for all my questions with great knowledge. Definitely will recommend The Appliance Depot to my friends and family👍”

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Posted 4 months ago

“Good service flexible delivery and fitting”

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Posted 4 months ago

“Delivery was on time. Product okay. Cheap and cheerful bargain as a stop gap. Probably won’t use again because of high delivery charge and returns policy involving tight time limit and admin charge.”

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Posted 4 months ago

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Posted 4 months ago

“Helpful on phone but only 1 delivery date available”

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Posted 4 months ago

“The product was offered at a great price but unfortunately arrived with a drawer and fittings missing. However, the customer service provided by Anna and Charlie are faultless. So responsive and helpful. Thanks.”

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Posted 5 months ago

“Polly was very helpful on the phone and explained all about the appliance and was very friendly .the oven was reasonably priced and it was explained to us that there was a small dent on the side which wouldn't be seen when fitted. The delivery was on time and the driver was very helpful . The price of delivery was also very good. All in all a good service.”

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Posted 7 months ago

“Well they delivered item as agreed and item seems to be as described.”

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Posted 7 months ago

“Arrived on time first oven come damaged driver took it back no problem Arranged a alternative slide and hide oven for a extra cost of 30 pounds arrived yesterday checked package everything ok Good helpful after service thank you Appliance Depot .”

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Posted 8 months ago

“Everyone I spoke to at The Appliance Depot was so helpful and personable, especially Charlie. I asked if I could go and see the oven before I bought it and the sales team in Leicester made that very easy. When I arrived at the warehouse, the oven was ready for me to look at. Paying over the phone was quick and straightforward. The day before the delivery I received both a phone call and an email giving me an estimated delivery time. The driver rang me on the morning to inform me of the 2 hour delay to the delivery time (not his fault - traffic!). He was very friendly and helped remove the packaging so that I could check the oven before he left. All in all, it was a very positive experience and I will have no hesitation in buying from The Appliance Depot again.”

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Posted 9 months ago

“Purchase was relatively smooth apart from some parts left behind but it was sorted out within a week and compensated a little bit too. Overall, good positive service.”

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Posted 10 months ago

“The appliance depot had the as dishwasher I was looking for with minimum damage on the important parts The dishwasher arrived on the day advised and the driver managed to finf our place without too much be trouble On recent the dish washer was in the condition which was advised and was fitted without too much trouble”

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Posted 10 months ago

“The appliance I was looking for was a well known make but an uncommon model number and Appliance depot was the only retailer I could find that had one available. I was kept well informed of the delivery arrangements by both telephone and email and the item is now installed and working perfectly. The ability to quickly talk to a real person on the telephone is a major plus point these days and much appreciated.”

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Posted 1 year ago

“Very good fast service and Anna was very helpful when our purchase was damaged. Very quickly refunded”

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Posted 1 year ago

“Very easy to order on line. Clear description of appliance”

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Posted 1 year ago

“A washing machine that arrived damaged was replaced a week later and the new one works perfectly.communication was good regarding delivery time the return and replacement went smoothly .l would buy again from this company.”

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Posted 1 year ago

“Collected item and once returned home found the item to be damaged. Phoned appliance depot and they arranged a collection and replacement for 2 days later. Replacement was perfect. Thanks for sorting out so quickly.”

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Posted 1 year ago

The Appliance Depot is rated 4.6 based on 1,311 reviews