I was told the washing machine a a couple of small dents on the side but on arrival of the washing machine it was obvious that the machine was in a lot worse state. Upon calling The Appliance Depot they said I could have another £30 off the purchase price if I kept the machine but had to make a decision straight away while the driver was still at my house. I decided to keep the machine and plugged it in and put on a load. The cycle didnt take the time it should have and kept jumping in time and the clothes came out dirty. It is clear the machine has been abused and its faulty. I called the The Applicance Depot and the girl was very rude and made it quite clear that I couldnt return the machine and the problem is now mine and not theirs. Said I had to contact Bosch to get it fixed! I asked the manager to call me but hasnt done so. I cant beleive this service and surely my purchasing rights shouldnt allow me to be in this situation. I would be happy to swap for a machine that works but girl wasnt interested. I would not use this company as they made it very clear customer service is not important.