Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,783 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,783 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 28th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting over 3 weeks but still not Heard nothing from you not even an email explaining what they’re late”

Helpful Report

Posted 5 years ago

Mark Item was shippeed and delivered on the 2nd May 02/05/2020 11:51 Delivered 02/05/2020 07:12 Out For Delivery 01/05/2020 23:37 At Delivery Location 01/05/2020 07:45 Delayed 30/04/2020 14:16 Collected 30/04/2020 10:13 Awaiting Collection

Posted 5 years ago

“Is this a joke that you are asking me for a review? You put the wrong amount on the customs form (924GBP instead of 300GBP) and it cost me an additional $129 in customs fees. You then basically said it was my fault for paying it and you have stopped trying to assist me with DHL. Terrible customer service. At the very least you could have offered me a discount on other products. I actually really liked the Q36.5 gear that I got through you and would have ordered again in the future were it not for this situation. Now I am advising everyone in my various cycling clubs to steer clear of your company.”

Helpful Report

Posted 5 years ago

“Terrible customer service. I ordered from them from the USA, they completed the customs forms incorrectly and cost me an additional $130 in tax. They have provided no help at all in righting the problem that they caused and even went so far as to try and put the blame on me rather than taking responsibility for the issue itself and trying to rectify the situation. Buyer beware, if there's a problem with the order you're on your own with this company.”

Helpful Report

Posted 5 years ago

Hi obviously the 5 emails we have had and we have forwarded correct details to US customs for the matter to be dealt with by them as they have taxed not us. If you had questioned instead of just paying as stated earlier then this would have been resolved straight away now the issue lies with us customs as we have provided all documentation they require.

Posted 5 years ago

“I gave a 1 star purely because of the attitude of the director that spoke to me over the phone. I purchased some hope products which were unfortunately delivered to a totally different address. The Carrie had my address, a sat nav which takes you directly to my address, and a scanner with details of my safe place, also a huge sign under the flats which he left it at of which was not my address, after several confrontations with the carrier I drove to where I was told the courier left it, the courier was there even though I was told he could not go back there as they could not get hold of him, I confronted him at a very safe distance and called him an idiot twice, never swore never abused him and got close to him at all. The lies this courier told his company was unbelievable so much that I have put it in writing to the ceo. Upon trying to let swintertons now what's happened I was met with hostile behaviour from the director who really needs to get his facts correct first. I must say though the gentleman who attempted first to sort this was a pleasure to deal with. Truth be told never judge until you hear the truth.”

Helpful Report

Posted 5 years ago

“I didn’t receive it. I was then told there weren’t anymore in stock as mine was the last one but the item is still on sale and you are taking orders online.”

Helpful Report

Posted 5 years ago

HI apologies but we dont have anyway of checking you order as there are no contact details, stocks are up & down at the moment due to the pandemic and we have been abvle to access some limi9ted stocks from europe with certain items.

Posted 5 years ago

“Delivery said 4-7 days - 14 days later still not delivered not sure I would use the company again”

Helpful Report

Posted 5 years ago

“I haven’t received the item I bought and any communication regarding the delay. But today I received the request for the review... what can I say, not very happy so far.”

Helpful Report

Posted 5 years ago

“Item hasnt turned up after a week. I ordered a bracket and two bolts for a race at the weekend obviously didn't arrive. Pointless ordering really.”

Helpful Report

Posted 5 years ago

Hi Nick, Apologies on this the item was dispatched on the 10th and should have been with you we have been chasing hermes on the delivery.

Posted 5 years ago

“Bought and paid for Bontrager pedals. 8 days later still not shipped!!!! Even after two phone calls chasing the issue. Cancelled and refunded no problem. Bought from a proper company! If you want your purchase to arrive in a week or under don’t bother. Great birthday present it will be..,,very late no thanks to these people”

Helpful Report

Posted 5 years ago

“Not very good with after sales”

Helpful Report

Posted 5 years ago

“They supplied the wrong replacement battery that I ordered from them, and I am still waiting for it. I have had no update on the progress for nearly a week. I might give a better review if I actually receive the correct battery, as the service was quite quick.”

Helpful Report

Posted 5 years ago

Hi Allan, i have chsed teh 575 battery up this morning and its due to us tomorrow i will arrange shipment an collection of the old unit as soon as battery lands as per previous conversation.

Posted 5 years ago

“Not helpful. Poor at understanding what bearings I required when I clearly stated in writing and on phone “6903/61903”. Super slow at dispatching and very poor phone manner. Certainly won’t use again”

Helpful Report

Posted 5 years ago

“Ordered some urgent items on a next day delivery service (£10 for the next day delivery which is the most expensive I can remember paying from any online shopping website ever). I ordered at 2pm Monday afternoon and the package didn't arrive until Thursday - when I raised this with the team at Swinnerton they just said the small print says 24 hours to pick and pack and it was ordered too late (2pm) on the Monday so this didn't start until Tuesday, etc etc. Not quite sure how that equates to 3 days to deliver - again, most online shopping sites like Wiggle, Sigma etc deliver next day when you order using their (substantially cheaper) next day service. Wont be using them again. Haven't checked the goods yet as I was flying on the Wednesday evening.”

Helpful Report

Posted 5 years ago

“Hi, I needed a new sprocket in a hurry for a race on the saturday night. I called on the wednesday morning and was advised that if I placed the order with 24hr delivery I would get it. I duly placed the order at lunchtime paying for the 24hr delivery which cost more than the product. The notification of dispatch arrived a full day later on the thursday, on friday the package did not arrive, nor was it delivered on saturday morning. I tried tracking and emailed 2 fedex addresses and got no response untill monday morning. Finally the package arrived monday afternoon 5 days after placing the order and after my race. It was a pain, I had to find a sprocket in the paddock from someone and fit it in a hurry affecting the whole weekend and costing me more. It's now pointless having the one I bought from you. You could say I should have ordered earlier or you could blame fedex but either way it was a massive dissapointment and I'm reluctant to return. We now take it for granted that 24 hr delivery means 24hrs and all the small print in the world won't change that. I will do better at planning ahead in future. regards, pete”

Helpful Report

Posted 5 years ago

“Nothing to do with Swinnerton themselves, but unfortunately have to give such a low rating due to using Hermes as a courier. Hermes are shocking compared to DPD/UPS, in fact any other courier I've had deliveries from. They are always late with constant updayeasaying with courier, then delayed, with courier, then delayed. Latest version this loop carried on for nearly a week before I had to call Swinnertons for them to complain to Hermes.”

Helpful Report

Posted 5 years ago

Hi, Thank you for you feed back on Hermes, we are going to trial there next day delivery and see if thing improve over the next few weeks.

Posted 5 years ago

“Still waiting for my order 13 days after placing. E-mailed them 7 days after placing order. Still awaiting a reply. If you try to phone regarding a web order you have to use a premium rate number. On the strength of the above performance I would avoid using Swinnertion Cycles”

Helpful Report

Posted 5 years ago

“Usually had great experience from Swinnerton bought 2 bikes previously and various other gear. However tried to return a recent expensive purchase and found the girl on the phone very abrasive and unhelpful making everything difficult (24/08/19). So much so I've just decided to keep this kit in garage and look at it. Thanks wont be back!”

Helpful Report

Posted 5 years ago

“Very poor service!!!”

Helpful Report

Posted 5 years ago

Hi David, Thank you for your review but if find you comments and your scoring a bit harsh since the item was sent to you within 2 days as quoted, as you were not in to accept the order it was left with a neighbour by Fedex, within 1 hour of you contacting us we provided the deli9very information which should have been left by fedex, i think your poor review in this case reflects more to wards the fact that fedex did not provide a delivery card than the service you recieved from us.

Posted 5 years ago

“Front light arrived without original packaging (clear plastic bag) Light didn’t work even after charging. Requested a full refund which was done quickly”

Helpful Report

Posted 5 years ago

“Item arrived without original manufacturers packaging. When I tried the Cateye it didn’t work even after 2 hours of charging. I have returned the light an requested a full refund”

Helpful Report

Posted 5 years ago

Swinnerton Cycles is rated 4.6 based on 4,783 reviews