Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,171 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,171 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 20th April 2024

John Amolsch

Swinnerton Cycles 5 star review on 20th March 2024

Conrad Davies

Swinnerton Cycles 5 star review on 15th October 2023

Geoff Pell

Swinnerton Cycles 5 star review on 3rd October 2023

Deanna Eryynn Mahanay

Swinnerton Cycles 5 star review on 29th September 2023

Jon Best

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts missing from my order, it was rectified swiftly but still had to wait for another delivery.”

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Posted 4 weeks ago

“The Vittoria tyre I purchased exploded off the rim after about 200km of riding. I was doing 50km/h down a straight section of road and damaged my Roval CLX-32 rim beyond usable. I've written directly to Vittoria to request they look at the tyre to find out what the problem could be.”

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Posted 2 months ago

“Happy with purchase but delivery firm missed several delivery dates and even tried to blame us for not being in - when we were!”

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Posted 3 months ago

“Product ordered in August, delivered in December. Item came in and out of stock twice but wasn’t dispatched, had to contact repeatedly for updates.”

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Posted 3 months ago

“Great product line. Good prices. Of the three or four times I've ordered, twice the sent the wrong size. They fixed the problem both times with alacrity and good cheer. But still, it's a disincentive to order again.”

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Posted 5 months ago

Thank you very much for your feedback, we really appreciate it. We apologize for the two occasions that you received the wrong size. We take all of our customers' experiences very seriously and would love to figure out how we can make things better on our end. Could you tell us more about what happened when you received the wrong size? Is there anything we could have done differently to improve your experience? We are here to help, so please let us know.

Posted 4 months ago

“My product arrived when expected, and in good condition. However, when I attempted to initiate a return (it turns out I needed a larger size) I was met with no response, effectively running out the clock on their return policy. I do not expect to make purchases again from Swinnerton unless I'm comfortable with them being final.”

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Posted 5 months ago

“I had to chase up for my delivery. Item arrived with a scratch.”

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Posted 5 months ago

“Bonsoir, Comme, je pense vous l'avoir déjà précisé. J'ai été déçu... Vis manquantes à la réception de la commande. Cordialement”

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Posted 6 months ago

Merci beaucoup Chantal pour votre retour sur Swinnerton Cycles. Je suis vraiment navré que des pièces aient manqué lors de votre réception de commande. Comment pouvons-nous améliorer les choses ? Je répondrai à toute question que vous pourriez avoir concernant votre expérience et je ferai tout mon possible pour satisfaire vos attentes.

Posted 6 months ago

“I don't normally reply to market research, but seeing as you asked... I was under the impression i ordered the Rider 750E. Which, i believe includes a heart monitor and a cadence counter. In fact it is still on google feed as still being available. I'm not too put out about it though, but have marked you as only 2 star for that reason. It was a good price, and i am happy with it. But you did ask.”

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Posted 6 months ago

“The product was listed as ‘in stock’. It wasn’t. It went via France, then UK & took weeks. Postage for two tiny cleats was exorbitant. I emailed 2 or 3 times with questions and nobody responded. Two stars as product did arrive and was as advertised but customer service with this company is zero. So you are really taking your chances”

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Posted 6 months ago

“The wrong size was delivered so returned and has not yet been received ,also awaiting postage refund”

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Posted 7 months ago

“delivery took ages”

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Posted 7 months ago

Thank you so much for your feedback about Swinnerton Cycles, Steve! We really appreciate you taking the time to let us know about your experience. We are sorry to hear that the delivery process took ages for you. Can you tell us what we could do to improve that experience in the future?

Posted 7 months ago

“I place an order online for a bag to take hiking on a 3 week trip. Originally had no issues placing the order and one friendly employee who assured me that it would be arriving on time, over a week ago. Today I called for an update to be told the order wasn't going to arrive as it was a pre-order for mid August. This came as a surprise and after checking the email confirmation (which didn't outline it was a pre-order at all), I called back to be told that I must of made a mistake. Whilst I appreciate technological errors occur, I didn't appreciate the blame being put on me. When I had already spoken to an employee who assured me it would be on time (therefore it couldn't possibly be a pre-order).”

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Posted 8 months ago

“The delivery time estimated at time of sale (online) was under a week, unfortunately I had to chase up delivery a couple of times as I was due to go on holiday and feared missing the courier. Swinnerton did step in and help and I got the bike the day before my holiday. The outer box was badly damaged when the bike arrived and fedex had tried to tape over the damage. Luckily the bike inside was unscathed. On first ride, it seems that the bike was not properly prepared, the rear derailleur needed quite a bit of adjustment for the gears to shift smoothly and the headset bolt under the top cap was more or less just sitting in place and hadn’t been torqued up at all, this could have been very serious if id had an accident. I usually order my bikes online from Tredz and not once have I had to adjust anything. There’s obviously a lack of attention to detail somewhere in the chain here. When you upload the video file you can’t submit a review 🙄. Video is available.”

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Posted 9 months ago

“have not received my item although it was dispatched over a week ago. Contacted Swinnerton twice to find out what is going on and have had no response”

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Posted 10 months ago

“Unfortunately they sent the wheel to the wrong address and it took them over a week to arrange a collection and get it to me. No apology and no compensation for the inconvenience.”

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Posted 11 months ago

“Ordered a bearing and some brake pads on Wednesday, paid £6 delivery. Didn't arrive until the Thursday of the following week. "All out products are shipped by FedEx providing unprecedented reliability and speed" I phoned on Monday and was assured it would arrive Tuesday. Tracking said the package wasn't even picked up till Monday for next day delivery. Quite frustrating.”

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Posted 11 months ago

“Ordered two 42mm length stem inner tubes but got 1x42mm and 1x60mm. I emailed Swinnerton but got no reply. Very disappointed so I’ll advise to go elsewhere”

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Posted 11 months ago

“Dreadful! I made 3 attempts to amend/cancel my order, all of which were ignored by Swinnerton. Furthermore, having ignored my correspondence, the order took 2-3 days for them to despatch my item; although I cannot criticise their use of a 24hr courier. So you get 2 stars... the item did arrive, and relatively quickly, but I don't want to incur the cost and hassle of returning it.”

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Posted 1 year ago

“Tried contacting by email multiple times, no response. Paid expedited shipping ($20) for a part that weighs no more than 2oz. It's been over 2 weeks shipping from England and I havent received it. I have family in England and ship all the time, it shouldnt take this long paying so much!”

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Posted 1 year ago

Swinnerton Cycles is rated 4.6 based on 4,171 reviews