Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,773 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,773 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 28th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is very difficult to buy things and ship it out of UK. BREXIT just screwed everyone! I had to ship my parts to friends house in UK and pick it up with him later.”

Helpful Report

Posted 1 week ago

“A fair price on a hard to find part. However... I was offered £5 off on a first purchase (turned out there was a min spend of £90) also free postage in link - also not available.”

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Posted 2 weeks ago

“Very poor delivery service. Total lack of communication from courier..Took 3 attempts before I finally received my order. The shop itself was fine and very helpful when I phoned.”

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Posted 1 month ago

“Ordered a bike part with three week wait. Seems the part was sold when it arrived to someone else waited another 3 weeks before delivery.”

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Posted 1 month ago

“Product was as expected but despatch and delivery not as slick as other suppliers.”

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Posted 2 months ago

“Big writing at the top of the screes "£5 off next order if you sign up to our newsletter!" "orders over £90" small writing at bottom of screen If they weren't the only game in town for the item I was looking for I would have shopped elsewhere”

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Posted 2 months ago

“Great price for a great product (Garmin 1050) but no communication from you that I noticed about when the package was sent or due to be delivered apart from the delivery firm advising me that they were going to deliver on X day. I wasn’t sure if it was a scam until the package arrived.”

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Posted 2 months ago

“Swinnerton had the parts I wanted at a good price - a pair of brake blocks and a bottle cage - but the postage charge seemed a bit excessive at £5-99.”

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Posted 4 months ago

“I received the items I ordered. Folks responded we I asked how about the shipping. But it did take a long time and received notifications from shipping Co. that didn't agree. But ultimately I received the items I ordered which I could only find in England though I am in USA. So all was good.”

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Posted 4 months ago

“There was a small part missing from an item on a recent order.... after 3 emails I still haven't had a reply.”

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Posted 5 months ago

“I bought a Joe Blow check valve. Price OK, postage was steep and delivery was slow. The check valve has restored my track pump!”

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Posted 5 months ago

“Bike was delivered quickly but brakes not set up properly and rear cable slipping”

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Posted 6 months ago

“Great product, just ridiculously overpriced by about £8.50”

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Posted 7 months ago

“Ordered two items. Email received to say awaiting stock which was fair enough. First part arrived very quickly, almost 2 months later no sign of second part and no response to either emails or contact form to update. Good speedy delivery of in stock item let down by a lack of communication around the other.”

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Posted 7 months ago

“Ok , tbf to Swinnerton cycles the items that I ordered were from America and it turns out that the maker distributer had taken ill so hence back log of orders world wide . I have now received both items in dribs/ drabs and it will be 6 mths come 18/9/24 since ordering. I have been kept informed and offered refunds but as I was not DESPERATE for items I agreed to wait and understood that they could not speed up delivery under circumstances . If you are in a hurry for items I would contact company first on availability ??? But at least I got them and the dynaplug pro racer tool and spare tips are well made , not exactly cheap in price but nothing is now in the cycling business”

Helpful Report

Posted 10 months ago

“This was a tale of two halves. The team couldn’t have been more helpful when we ordered the spare part for an e bike. Unfortunately when we found that it wasn’t needed and returned the switch we were told it was never received. So £50 down the drain I’m afraid. My advice if you return get recorded delivery.”

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Posted 10 months ago

“Disappointed with delivery time.”

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Posted 1 year ago

“I tried with Amazon pay which I have used in the past no go don’t know what the problem is with it, all well with my card . It would also help if you had guides for clothing sizes. Apart from that I’m very happy with Swinnerton.”

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Posted 1 year ago

“Have not received items yet as you are out of stock of one item even though it stated in stock, no offer of you sending what was in stock. Very good price though I would have cancelled order otherwise.”

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Posted 1 year ago

“Hi Swinnerton. I would love to give you 5 stars because the price and item ultimately were great however, the item was originally stating a delivery window of a few days and in stock, only to change to a preorder which delayed delivery by weeks. In addition none of my messages on the 14th/17th and 23rd May via your site were responded to as I did ask to cancel the order as I had sinse been booked on a cycle fit and wanted to ensure the size was correct as crank length could have changed. I sent three messages over a couple of weeks and all were ignored , the item was then delivered. Fortunately my cycle fit did not change crank length so I am happily using the power meter.”

Helpful Report

Posted 1 year ago

Swinnerton Cycles is rated 4.6 based on 4,773 reviews