Swinnerton Cycles Reviews - Read 1,389 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My item got to me in good condition. I feel it could have been despatched much more speedily. I might order from you again but not if I am in a hurry.”

Posted 3 days ago

“I paid extra money for the quick delivery but it took a long time to get to me. You should remove this option from your drop down as I feel like you taken money from me unnecessary.”

Posted 4 days ago

“Product (kick stand) is as advertised and arrived promptly. But really, charging an extra 20% for the two attachment bolts? That's absurd.”

Posted 3 weeks ago

“The delivery time is not the best, but there keep you up to date.”

Posted 1 month ago

“Good quality. Can't complain, you got the job done!💪”

Posted 1 month ago

“GOOD ON LINE WEBSITE, WELL LAYED OUT COULD FIND THE ITEMS I WANTED”

Posted 1 month ago

“I received my order but it took 3 weeks, and for the first week or two, they had issued me a tracking number for a package they hadn't even dropped off at the depot. Communications around the tracking number was slow and terse, with responding to my questions about "where is my tracking number?" and "why does the tracking show you've merely generated a label?" taking days for a curt response. Overall, it wasn't a great ordering experience, although I did receive my order eventually, and am happy with it. Communications quality needs to step-up massively at Swinerton Cycles.”

Posted 1 month ago

“It did take a bit of time to get the shipment processed, which with everything going on is understandable, but it would have been nice to have more communication to know it was going to be processed.

With that said, when I inquired about its status I received a very timely response which was greatly appreciated and once it did ship, it arrived very quickly.

I’d also say the color isn’t what I expected. I purchased the mint, but it’s definitely more blue than green (as I would expect mint to be). Not worth returning/exchanging, but I do wish it was greener.”

Posted 2 months ago

“Exactly what I wanted parts-wise but delivery took longer than anticipated.”

Posted 2 months ago

“Wiggle provides quality components at a competitive price and with fast delivery.
I purchased an internationally branded component from Swinnerton Cycles. The component quality was as good as I expected but I was let down by poor delivery speed. In fact, I had to send an email asking where it was. Not good enough.”

Posted 2 months ago

“Delivery a bit slow but that’s probably a sign of the times. Will use again in the future.”

Posted 2 months ago

“Greater product, poor shipment service.”

Posted 2 months ago

“Could only give the stars as website said in stock. Obviously want as after two weeks I phoned to see where my order was and they told me they were expecting it in that day and would post it out straight away. Arrived three days later.”

Posted 2 months ago

“Still have not received my order.
Last message I received stated Items had been dispatched.
Courteous and Professional but slow to respond.”

Posted 2 months ago

“I’d check the parcel has been delivered before asking for a review.
I’m just saying as I’m still waiting for it to turn up”

Posted 3 months ago

Apologies Steve the emails are automatically timed the unit is on its way to you unfortunatley the couriers are struggling with low staff and increased demand in the current panademic please bear with them.

Posted 3 months ago

“Asked to review even tho I have not received my items”

Posted 3 months ago

“Picked a marlin 5 up from the shop a couple of weeks ago.
First impressions really nice bike but it had some oily finger prints on it which could have been wiped off before collection really.
There was a small scratch on the handle bar also, as the handlebars are black the scratch is fairly noticeable.
I think they should perhaps give the bike a final quality check before it goes out.”

Posted 3 months ago

“Haven’t received it yet. Said to be with Hermes. They say it’s not. Will give a bit more time in view of Covid.”

Posted 4 months ago

“Good products but pricing on the website is not clear! Only right at the end at to my cost, do they add the VAT on to the price!!! Have tried contacting them via their message form on the site, no reply.”

Posted 4 months ago

Andy, Pricing is clearly shown on the website with vat included? we have also not recived any message from you if you want to contact me direct craig@swinnertoncycles.co.uk

Posted 4 months ago

“Interesting products
Stuff takes time to arrive
Need to describe products more accurately on website”

Posted 7 months ago

Swinnerton Cycles is rated 4.63 based on 1,389 reviews