I gave a 1 star purely because of the attitude of the director that spoke to me over the phone. I purchased some hope products which were unfortunately delivered to a totally different address. The Carrie had my address, a sat nav which takes you directly to my address, and a scanner with details of my safe place, also a huge sign under the flats which he left it at of which was not my address, after several confrontations with the carrier I drove to where I was told the courier left it, the courier was there even though I was told he could not go back there as they could not get hold of him, I confronted him at a very safe distance and called him an idiot twice, never swore never abused him and got close to him at all. The lies this courier told his company was unbelievable so much that I have put it in writing to the ceo. Upon trying to let swintertons now what's happened I was met with hostile behaviour from the director who really needs to get his facts correct first. I must say though the gentleman who attempted first to sort this was a pleasure to deal with. Truth be told never judge until you hear the truth.