Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, FENTON, STOKE ON TRENT, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,831 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01782747782

Email:

Paul Swinnerton

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom,
FENTON,
STOKE ON TRENT
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing to do with Swinnerton themselves, but unfortunately have to give such a low rating due to using Hermes as a courier. Hermes are shocking compared to DPD/UPS, in fact any other courier I've had deliveries from. They are always late with constant updayeasaying with courier, then delayed, with courier, then delayed. Latest version this loop carried on for nearly a week before I had to call Swinnertons for them to complain to Hermes.”

Helpful Report

Posted 6 years ago

Hi, Thank you for you feed back on Hermes, we are going to trial there next day delivery and see if thing improve over the next few weeks.

Posted 6 years ago

“Still waiting for my order 13 days after placing. E-mailed them 7 days after placing order. Still awaiting a reply. If you try to phone regarding a web order you have to use a premium rate number. On the strength of the above performance I would avoid using Swinnertion Cycles”

Helpful Report

Posted 6 years ago

“Usually had great experience from Swinnerton bought 2 bikes previously and various other gear. However tried to return a recent expensive purchase and found the girl on the phone very abrasive and unhelpful making everything difficult (24/08/19). So much so I've just decided to keep this kit in garage and look at it. Thanks wont be back!”

Helpful Report

Posted 6 years ago

“Very poor service!!!”

Helpful Report

Posted 6 years ago

Hi David, Thank you for your review but if find you comments and your scoring a bit harsh since the item was sent to you within 2 days as quoted, as you were not in to accept the order it was left with a neighbour by Fedex, within 1 hour of you contacting us we provided the deli9very information which should have been left by fedex, i think your poor review in this case reflects more to wards the fact that fedex did not provide a delivery card than the service you recieved from us.

Posted 6 years ago

“Front light arrived without original packaging (clear plastic bag) Light didn’t work even after charging. Requested a full refund which was done quickly”

Helpful Report

Posted 6 years ago

“Item arrived without original manufacturers packaging. When I tried the Cateye it didn’t work even after 2 hours of charging. I have returned the light an requested a full refund”

Helpful Report

Posted 6 years ago

“Ordered a 41 30 wheels manufacturing press fit bottom bracket and only sent one for £40.00 ! The picture clearly shows two, is the same as the hope bottom bracket which you can buy for £50.00 and you get two, it's a bottom bracket should get two bearing 🤔”

Helpful Report

Posted 6 years ago

Hi Mr Keen Thank you for your review and the wmf bearings are sold individually as bearings wear at different rates, the bearing quality of the WMF is much higher than the Hope which we also sell this is why its almost double the price for a complete bottom bracket. The item is pictured as 2 but if you had read the description you can clearly see that it mentions that they are sold individually. For use in BB86/BB92/BB91/BB71-41/BB107 frames Dual-row flanged bearings for 30mm spindle cranks (FSA BB386EVO, Rotor 3d+, RaceFace Next SL, e.thirteen) Fits directly in frames with 41mm ID smooth bore bottom bracket shells You must use 30mm spindle cranksets with spindle lengths longer than 104mm Sold individually (You'll need to purchase two per frame)

Posted 6 years ago

“Terrible service! Seven days after placing order i had to phone up to ask for details if when it would arrive. The lady kept me waiting on hold for two minutes than told me there was a problem with my order (Tyre levers and a saddle cover) and the man who dealt with internet sales wouldn't be back for another few days. After another seven days still no sign of my order. I phoned again, only to be told that they had forgotten to post my items! The staff didn't seem to care and struggled to apologise. Awful, uncaring staff. I will not ever buy again nor recommend them. Items took 17 days to arrive.”

Helpful Report

Posted 6 years ago

“I ordered Q36.5 clothing on 14 May 2019, to date all I received are two requests from Swinnerton cycles to give a review. I contacted them by there email contact form, I did not hear anything back. I called their internet sales telephone nu,er it i always busy, plus in addition the number charges you extra just to ring them to see where my items are. FEdex are the delivery company...they have had them in their warehouse since Wednesday 15th May today is the 22 May and I still have no items. Hard to believe Fedex warehoue is only an hour away from me. Shocking service from all !”

Helpful Report

Posted 6 years ago

“Pretty poor service. I ordered an item on the 28th of December and heard nothing until I phoned them on the 9th of January when they said they would send it out for immediate delivery. Great, but, their courier company then messed up the first delivery, on a Friday, and refused to deliver on a Saturday. So an order for a 2 inch bolt, that was in stock and would fit in an envelope, has still not been completed two weeks after it was made. Very disappointing, it's no wonder people go to the larger chains if this is how the smaller ones treat customers.”

Helpful Report

Posted 6 years ago

“Was sent the incorrect product, called to sort it out and returned the product at my expense. They failed to reimburse me fully for the return postage. Constantly contacted them, but they just ignored me. I would strongly advise perspective customers to look elsewhere.”

Helpful Report

Posted 7 years ago

“I received the order, but part was missing. I emailed them but no response. Poor service, unfortunately”

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Posted 7 years ago

“The Grips were too short and in the pics you can see it more long like 130mm”

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Posted 7 years ago

“I ordered a brooks saddle online on a good offer, however when it arrived the box was totally smashed up. Let Swinnerton know of the issue and their solution was that I come into Stoke and they would give me a new box. Does not really help me as I never come into Stoke, and defeats the whole reason why I ordered on-line, and no response to my e mail saying I cannot get into Stoke. Will not be ordering again from Swinnerton as I could get the same deal elsewhere.”

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Posted 7 years ago

“Sadly swinnertons are using DPD as a courier service. That are useless, unprofessional and once again failed to deliver as arranged so had to travel miles to depot. I will not be using swinnertons again because of their courier choice.”

Helpful Report

Posted 7 years ago

“Don't bother giving email address to get a discount. The code they give doesn't work when you buy anything. Bit naughty really but have now blocked them from my email”

Helpful Report

Posted 8 years ago

“I ordered a replacement strap for my Garmin Forerunner on 18/09/17. The item was not dispatched until 07/09/17 and didn't arrive until 08/09/17. This delay was totally unacceptable and despite emailing the company to enquire about my purchase, Swinnerton chose not to respond.”

Helpful Report

Posted 8 years ago

“Poor. Don't buy online. They advertise stock, take your money, then advise you the bike's on its way, later to be told there's no stock from supplier and refund you in 10 days. So what happened to the bike on its way!? No assistance to find or offer an alternative either. Very poor.”

Helpful Report

Posted 8 years ago

“Mail package was not properly packed and products ordered (Brooks Limited Edition saddles) were damaged when they arrived. Swinnerton initially appeared interested in compensating, but I have not heard anything since. Talk about sincerity! SAD! (to quote Trump, and I'm not a Trump fan).”

Helpful Report

Posted 8 years ago

“Knowingly sent the wrong size (mislabelled) shoes to me. They state in their email that it's my fault for not knowing that Bont don't label their shoes correctly and then made me pay postage in return. They knew that these shoes were not labelled correctly yet did not state so on product page. The shoes were also sold as brand new yet they turned up used. When questioned Swinnerton admitted that they were ex display. They still refused to pay return postage. I will never shop with Swinnerton ever again. Horrible customer service, treated like an idiot - which i suppose i was to have shopped with them. Avoid!!!!”

Helpful Report

Posted 8 years ago

Swinnerton Cycles is rated 4.6 based on 4,831 reviews