Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, FENTON, STOKE ON TRENT, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,831 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01782747782

Email:

Paul Swinnerton

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom,
FENTON,
STOKE ON TRENT
STAFFORDSHIRE
ST4 2HG

Write Your review

Tell us how Swinnerton Cycles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, and good dental hygiene. Two things you don’t often find in a British bike shop. Service was faster than a hound dog with his balls stuck in a coon trap.”

Helpful Report

Posted 5 years ago

“Thank you. My seat post has now been safely delivered. Fitted and ridden. Suffice it to say you are now my "go to: preference for all things cycling.”

Helpful Report

Posted 2 months ago

Hi Douglas, Many thanks for making us your "Go to" preference for all things cycling, if we can be of any further help please feel free to contact us. Jed

Posted 3 weeks ago

“Always Great service 👍”

Helpful Report

Posted 2 months ago

Hi Mark, Many thanks for the review. Jed

Posted 3 weeks ago

“Product never arrived”

Helpful Report

Posted 2 months ago

Hi Bruce, I have just been reviewing your comments and would ask that you contact the shop to discuss your order if it has not arrived. Thanks, Jed

Posted 3 weeks ago

“Everything went well so far, happy to come back again.”

Helpful Report

Posted 2 months ago

Good afternoon Ulrich, We look forward to welcoming you back in-store or on the web in the future. Jed

Posted 3 weeks ago

“Great thanks”

Helpful Report

Posted 2 months ago

“Great customer service fast delivery quick to respond to any questions I had very pleasant company with the personal touch 💯😊”

Helpful Report

Posted 2 months ago

Hi Stuart, Many thanks for taking the time to leave such a great review. Thanks, Jed

Posted 2 weeks ago

“Very good service”

Helpful Report

Posted 2 months ago

“Very good product, efficient service! Highly recommend!”

Helpful Report

Posted 2 months ago

“Sent several emails and still cant get a reply, starting to loose hope”

Helpful Report

Posted 2 months ago

“Item I ordered was out of stock but they asked if I wanted to cancel and refund or wait. It was dispatched promptly when back in stock.”

Helpful Report

Posted 2 months ago

“Parts received as ordered”

Helpful Report

Posted 3 months ago

“Produit reçu tardivement, je n'avais pas eu de notification de l'envoi, et pas de réponse à un message sollicitant des renseignements sur la date de livraison... Dans l'urgence j'ai du racheter le produit chez un concurrent...”

Helpful Report

Posted 3 months ago

“Quite rubbish to be honest. I bought a product based on the picture and the description, and I got only part of it. The reason was "the picture was incorrect, this is being rectified". They offered to refund if the item is returned, but the process to return it is convoluted on purpose so that it puts of people (I have to send a number or pictures and a description just to print the label, and packaging etc it's all on me). Quite unfair to place this burden on the buyer because of a misleading picture and a product that, in the end, they were not selling.”

Helpful Report

Posted 3 months ago

“The part I ordered arrived quickly and with no issue. All good.”

Helpful Report

Posted 3 months ago

“Efficient, kept updated about my order, and arrived in a timely manner. Box that it came in was a little squashed.”

Helpful Report

Posted 3 months ago

“Would help if I knew what I had bought but I’m sure it was good”

Helpful Report

Posted 3 months ago

“Bought kids ride shotgun seat. Best price that I could find and arrived quickly”

Helpful Report

Posted 3 months ago

“Very pleased with the service”

Helpful Report

Posted 3 months ago

“No problems from the order to delivery”

Helpful Report

Posted 3 months ago

“Excellent service Matthew was very knowledgable and helpful 10/10”

Helpful Report

Posted 3 months ago

Swinnerton Cycles is rated 4.6 based on 4,831 reviews