Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, FENTON, STOKE ON TRENT, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,843 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,843 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01782747782

Email:

Paul Swinnerton

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom,
FENTON,
STOKE ON TRENT
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, and good dental hygiene. Two things you don’t often find in a British bike shop. Service was faster than a hound dog with his balls stuck in a coon trap.”

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Posted 5 years ago

“I lost my Fatspanner 8 - one of the most useful, compact tools I've ever had. Everyone in the country seemed to no longer stock them. Swinnerton cycles showed they were still available, and yes, the order did take a little time to come through, but it did, and I'm delighted. Thank you”

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Posted 2 weeks ago

“Re a n bike battery , some confusion re battery and charger . The staff sorted this most confidently. Thanks.”

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Posted 3 weeks ago

“The front axle I needed was in stock and reduced, so it was good value. The only issue was dispatch, which took over a week. Once sent, everything was fine, but the delay was longer than expected.”

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Posted 3 weeks ago

“Brilliant customer service thank you 😊”

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Posted 3 weeks ago

“Great service from Swinnertons as always.”

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Posted 1 month ago

“Comprehensive website, clear information, prompt delivery”

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Posted 1 month ago

“I had a great experience with Swinnerton Cycles, Barney went the extra mile to ensure I received the fox forks I ordered ready for a mountain bike trip, at short notice.”

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Posted 1 month ago

“Excellent service, brilliant customer service ,great returns ,what else can I say no fuss about any part of my order which turned out to be incorrect for my bike my fault but Swinnerton went above an beyond to fix problem for.me thank you”

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Posted 1 month ago

“First impressions were good buying from this shop but ended up a nightmare.They told me a set of forks fitted straight for on to my frame as it is , in the end cost me a lot of time and money as their info was very wrong. Bad experience for me but good for them as they made money selling me the items I needed to then actually make them fit. Either they lied or didn’t actually have much knowledge”

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Posted 1 month ago

“Excellent service. Fast delivery.”

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Posted 1 month ago

“Bought a range extender for my Trek Fuel bike and it arrived very quickly.”

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Posted 1 month ago

“Ordered mud guards priced matched to Halfords as I'd rather give my business to an independent trader. Arrived quickly as per my order. Collected in store. Great service.”

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Posted 3 months ago

“Thank you. My seat post has now been safely delivered. Fitted and ridden. Suffice it to say you are now my "go to: preference for all things cycling.”

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Posted 7 months ago

Hi Douglas, Many thanks for making us your "Go to" preference for all things cycling, if we can be of any further help please feel free to contact us. Jed

Posted 5 months ago

“Always Great service 👍”

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Posted 7 months ago

Hi Mark, Many thanks for the review. Jed

Posted 5 months ago

“Product never arrived”

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Posted 7 months ago

Hi Bruce, I have just been reviewing your comments and would ask that you contact the shop to discuss your order if it has not arrived. Thanks, Jed

Posted 5 months ago

“Everything went well so far, happy to come back again.”

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Posted 7 months ago

Good afternoon Ulrich, We look forward to welcoming you back in-store or on the web in the future. Jed

Posted 5 months ago

“Great thanks”

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Posted 7 months ago

“Great customer service fast delivery quick to respond to any questions I had very pleasant company with the personal touch 💯😊”

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Posted 7 months ago

Hi Stuart, Many thanks for taking the time to leave such a great review. Thanks, Jed

Posted 5 months ago

“Very good service”

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Posted 7 months ago

“Very good product, efficient service! Highly recommend!”

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Posted 7 months ago

Swinnerton Cycles is rated 4.6 based on 4,843 reviews