Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,831 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy to be able to review this joke of a company. We recently purchased a very specific fork reducer. It cost $160 in shipping to get it to us. The part that arrived was a generic thru axle. When we contacted the company with the discrepancy from what we had ordered they said the website had ported info and picture from another page and that we should have read the description better. The description was for the part we wanted and I had fortunately copy pasted the description in the email with them. They told us they would look into it and then never responded to another email. We contacted our card company and were asked to provide some info. Since the last email correspondence with Swinnerton, they had changed the description of the item to reflect what they had sent us. We were able to provide that info and got a full refund onto our card by the third party dispute group. Take pics of everything if you have to order from this company. Use a credit card and don't forget there is recourse.”

Helpful Report

Posted 11 months ago

“Zero communication!! Only ordered 2 items (CamelBak Insulated Steel water bottle), both in stock, I then only received one with no notice that the other had went out of stock. I waited several days & eventually checked the website again. I then found it was on back order for 104 days!!! I messaged via website and i was issued with a refund after another couple days... Still with absolutely no communication...AVOID THESE AS OTHERS HAVE HAD SIMILAR ISSUES - TAKE YOUR MONEY & NEVER EVEN HAD STOCK!!!!”

Helpful Report

Posted 1 year ago

“Only part of order fulfilled. No information on remainder of order and website has removed item still due. Trying to get money back for unfulfilled item”

Helpful Report

Posted 1 year ago

“Extremely long delivery time. I understand the cause of customs clearance... But no communication or in any case very bad. I've still been waiting for my package for a month. I am waiting for a parcel tracking that I have been requesting for more than a week. For an international order I do not recommend.”

Helpful Report

Posted 1 year ago

“It's very band service, group of incompetenti people. The spokens haven't reached me yet. Chance tour profession”

Helpful Report

Posted 1 year ago

“I make a command and after no repons ..... i stand by !”

Helpful Report

Posted 1 year ago

“I ordered a park tool digital calliper in April 2024 and only received it in June 2024. I took over a month to take delivery despite calling to check up on the order. There was no comms from Swinnerton Cycles what so ever. Thankfully I eventually received the item”

Helpful Report

Posted 1 year ago

“Ordered a Pinarello Top Cap, Never received item. Tracking number said it was delivered, but it went to somewhere in the U.K. and signed for from someone but it wasn"t me. Fed Ex was no help.As far as they are concerned it was delivered. This company may not be legit. Would not recommend ordering anything from.them.”

Helpful Report

Posted 1 year ago

“Blatantly sent me wrong item (2 loose bearings …should be a full maxhit headset at £130+)…and been stalling sending out headset with excuses. Very disappointing ,use to order quite often from them…not anymore!”

Helpful Report

Posted 1 year ago

“Delivery of the item I ordered was delayed by nearly 3 weeks. During this time, I receied ZERO proactive communicaitons from Swinnerton. Initiatlly, they didn't even tell me it was delayed (I had to inquire), after which, three new delivery dates came and went, and still no delivery nor any proactive communication. I had to continue to chase. Their prices are good but their after-sale service is abismal.”

Helpful Report

Posted 1 year ago

“Incredibly bad experience. The whole order was done because of a repair kit for bike brakes. Not only I did NOT receive that part (I've got something else) I also lost significant money because of this faulty order. The store decided to refund me the part I ordered claiming they can't ship the proper item. The refund was only for the part, not the shipping which was costly to Europe. Communication was average, at best.”

Helpful Report

Posted 1 year ago

“Still waiting for an item.”

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Posted 1 year ago

“Can I get some communication please wrong delivery address even though I contacted you before dispatching. This is true forth attempt even tried Twitter but nothing back currently can't get hold of FedEx either”

Helpful Report

Posted 1 year ago

“Untrustworthy, unprofessional and decidely dodgy! I bought a Ritchey stem for a declared price online as GBP 62.33. To complete the purchase at checkout an extra GBP13.49 appeared without any explanation. It was only after I had submitted the payment that it appeared as VAT.. I have written 3 times since to Customer services without receiving any reply.....and then this request to rate them!!”

Helpful Report

Posted 1 year ago

“Did not fit my carbon steerer .As carbon forks can have a different wall thickness,adding a product width in the description would have been time / money saving .”

Helpful Report

Posted 1 year ago

“Still waiting for my item”

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Posted 1 year ago

“I still haven't received my packet after one 1 1/2 month.”

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Posted 1 year ago

“I had a issue with the wrong product being sent. I had to pay for the return shipping, despite me flagging to them it was a technical isue on their website which caused the wrong size to be sent. Provided evidence too! No benefit of the doubt or anything and lost £12 from shipping costs. Sadly went to amazon instead”

Helpful Report

Posted 1 year ago

“The price of delivery is very expensive, but despite that, it took 22 days to receive the part !”

Helpful Report

Posted 1 year ago

Hi Jean The delivery option was chosen by yourself and your item was deliuvered to France in the delivery window that you selected. Th edelivery would have been quicker if it was not for the french post as it was sat in france for 17 days,

Posted 1 year ago

“The survey asking how my order went has arrived before my order has even been shipped. My order from Leisure Lakes, made the same day, arrives today via DPD. My order from Swinnerton hasn't changed status since I placed the order. So by default, they get a 1 / technical fail.”

Helpful Report

Posted 1 year ago

Swinnerton Cycles is rated 4.6 based on 4,831 reviews