Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,831 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have still not received the part which I ordered over a week ago ?”

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Posted 4 years ago

“Damaged product twice”

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Posted 4 years ago

“AVOID AT ALL COST, DO NOT USE THIS COMPANY!!!!! Excuses after excuses given to me on my order. I have given them 2 chances to resolve this and each time they failed to resolve. Called the first time after on the Monday to find out where the order was, they advised that it hadn't shipped. Second time I called 2 days later to be told that it was a mis-scanning issue with courier and that they would have to order again and should be with them today (1st Feb 2021) for despatch to me for delivery 2nd Feb 2021, when i phone at midday today i was told the order has missed the run today and this it would be with them on the 2nd and then with me later in the week, This is not acceptable. There is a pandemic but if you cannot meet the targets and keep providing excuses after excuses not related to the pandemic as to why an order has taken nearly 2 weeks to actually fulfil then i suggest you either stop your mail order process and also change your courier from the warehouse to your shop and get some proper processes in place to mitigate these issues.”

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Posted 4 years ago

“Very clearly marked on their website, Di2 hydraulic Ultegra shift lever, ordered it, they charged me for the Di2 priced product and then sent me a mechanical shifter.”

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Posted 4 years ago

“Whole transaction was fishi. Ordered Shimano 105 rear break yet received a front one. Ok, can happen but when u clearly tamper with the box, unwrapping the rear one and put a front one in instead. Now that smells. The box says clearly rear break, but contained a front one with broken seals and wrappings with fixing nut flying loosely in the box. Clear intent there. Hate to be taken for a fool. However found a good use for it. Quite disappointed.”

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Posted 4 years ago

“They should have told me that the TA Specialites chainring bolts that I had ordered were not available instead of shipping an item that did not match the photo on their website”

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Posted 4 years ago

“the keyring i bought for £7.50 fell apart after a week of use!”

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Posted 4 years ago

“Sales guy was quite rude with me. Tbh it has happened a couple of times I won’t be back for a while. Only went to collect an item I had order from the web site.”

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Posted 4 years ago

“Item not delivered as yet so at this time I cannot comment on the item - only that delivery is taking a long time!!!”

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Posted 4 years ago

“Er, it’s not yet been delivered - hard to deliver a positive review on that basis!”

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Posted 5 years ago

“I placed my order on the 12th got despatched on the 17th i emailed 4 days later to see were it was took for me to contact them to find out my order was bounced back then re dispatched still waiting for it on the 25th its a joke as paid for p and p too”

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Posted 5 years ago

“TERRIBLE SERVICE. Ordered part which took 4 days to despatch, a week later not received so I rang them. Told me that it had been sent to wrong address but has been resent to me on 21st August. Now 24th, two weeks after order and still not arrived”

Helpful Report

Posted 5 years ago

“Purchase, Bontrager R1 tyre, invoiced for Bontrager R1 tyre received Bontrager AW1 tyre”

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Posted 5 years ago

“Order 2 tyres only one sent still waiting for the other to come! Is this efficient service ?”

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Posted 5 years ago

“I saw the bike listed at $2,600 which was the main interest. I knew shipping would be very expensive so that was not a surprise. Still thought it was a good deal. Then AFTER purchasing my bike I was charged an ADDITIONAL $150 currency exchange fee.... THEN my bike shipment was delayed bc Swinnerton did not provide customs with enough information. THEN I was just charged $370 for customs tax..... this bike is becoming waaaayyyy too much money and I haven't even received it yet! Delivery date was listed for 7/8 it's now 7/11 and still no bike but I've paid a ton of money..... scam?”

Helpful Report

Posted 5 years ago

hI Jollen, as previously stated the conversion rate shown on the site is a guide from xe.com your card issuer may have different rate of conversion this is out of our hands. DHL recieved all doccuments required including customs information and you are liable for any import duties above $800 in the USA please refer to you local customs office for details.

Posted 5 years ago

“Excessive delay in deliver and poor response to emails”

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Posted 5 years ago

“Item didn't arrive.”

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Posted 5 years ago

“Truly awful customer service experience. I bought a brand new set of wheels (£350) which arrived severely buckled. Front: 2-3mm, Rear: 3-4mm (not acceptable standards of quality) When I spoke with the owner (Swinnerton) I was clear that my LBS fitted the wheels, the rear wheel was so severely buckled they had to make some tension corrections to enable it to spin freely. I mentioned that I would be sending them on to my local professional wheel builder to be trued. The owner (Swinnerton) then decided to call my wheel builder and was rude and condescending to them on the phone. Said they didn’t know what they were doing etc...frankly fairly obnoxious behaviour directed at someone who had yet to lay a hand on the wheels. Speaking with the owner for what was to be the final time, I confirmed the cost to true the wheels would be around £20 and that the process of returning them was hugely inconvenient and asked politely if we could come to an arrangement. His response was ”send them back to us or you’ll have to front the bill and fix them yourself” and he put the phone down.”

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Posted 5 years ago

“Horrible costumer services. Will never buy from you guys again.”

Helpful Report

Posted 5 years ago

“Truly awful customer service experience. I bought a brand new set of wheels (£350) which arrived severely buckled. Front: 2-3mm, Rear: 3-4mm (not acceptable standards of quality) When I spoke with the owner (Swinnerton) i was clear that my LBS fitted the wheels, the rear wheel was so severely buckled they had to make some tension corrections to enable it to spin freely. I mentioned that I would be sending them on to my local professional wheel builder to be trued. The owner (Swinnerton) then decided to call my wheel builder and was rude and condescending to them on the phone. Said they didn’t know what they were doing etc...obnoxious behaviour and completely wrong end of the stick. Speaking with the owner for what would be the final time, I confirmed the cost to true the wheels would be around £20, that the hassle of having them removed, postage etc of such a large parcel was hugely inconvenient and asked politely if we could come to some arrangement. His response was “send them back to us or you’ll have to front the bill and fix them yourself” and he put the phone down. It amazes me how this store has failed to recognise the basics and importance of brand integrity, and customer loyalty. You’ve lost a customer for life over £20. Can’t imagine they’ll survive much longer with a business model like that.”

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Posted 5 years ago

Swinnerton Cycles is rated 4.6 based on 4,831 reviews