Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,778 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,778 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 28th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item (size) has been sent”

Helpful Report

Posted 3 years ago

“I ordered the wrong part and as website offered no option for exchange clicked the return button and requested an exchange and after a week still no answer, this is very poor not to respond at all”

Helpful Report

Posted 3 years ago

“I ordered an equipped Ridgeback Supenova from Swinnerton and it arrived well packaged so no fault with the courier. The bike so so poorly put together that it was not rideable. Most of the bolts were loose. The back wheel was incorrectly assembled so it had to be taken off and reassembled. The dynamo (lights) were not working and the chain guard was incorrectly assembled so it was rubbing in the chain. The bike also had lots of scratches on the body, on the mudguards and on the accessories. Finally the bell was upside down in a position that prevented the gears from being used. I emailed Swinnerton with photos and initially they replied that they couldn’t see the photos so I emailed more photos in the largest format possible taken with a zoom lens. They didn’t reply. Eventually I called out our local qualified bike repair specialist who has reassembled the bike and sorted it out. He was absolutely appalled at how badly the bike was assembled. I emailed Swinnerton again asking what they were going to do about it. They ignored my email again. It has cost me more than I saved by buying cheaply from them to resolve the issues because of course I had to pay for the reassembly. My next move is to go to consumer advice and I will take this as far as I need to go because people like Swinnerton’s should not be allowed to get away with such poor assembly and customer service and keep getting customers. I hope people read this review and take note. Go elsewhere even if it costs more. You will save money in the long run.”

Helpful Report

Posted 3 years ago

“Hi One star because 2 times through your website tried contacting you with no reply. I have not received this rotor magnet as DHL have told me they have lost it tracking no 42032440002255 they told me to get in touch with you which I have Done but you are not replying.”

Helpful Report

Posted 3 years ago

“I placed an order on 23 February for a dura ace cassette for 542.95€ (order ID 70130). Craig tells me on March 7th that the product is not in stock. I asked for a refund on 10 March, I followed up on 16 March and 28 March. They ignore the customers' e-mails. I therefore informed the French DGCCRF and the English ECC-NET by registered mail today. You should not order on this website which does not consider its customers. It's so sad.”

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Posted 3 years ago

“Placed an order on a Tuesday evening and paid for express delivery but didn't receive the item until the following Monday. I contacted Swinnerton regarding this but they have completely ignored me.”

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Posted 3 years ago

“Took £130 for a stem that was apparently in stock over a week ago and still not been dispatched, no communication and can’t get hold of them on any of the contact details they provided. Last 2 orders 1 was dispatched the same day and the other took almost a week.”

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Posted 3 years ago

“Terrible company! Happy to take my money for 3 bikes but when one arrived with broken clips and their tubeless set up leaking/ going down they fob you off. Will never use this company again! Told me to write to the owner lol who also totally ignored me! Spend your money somewhere else if I was you! Wouldn’t expect my return within 14 days even though there failed to set the tubeless up correctly. Fools”

Helpful Report

Posted 3 years ago

“Order some Bontrager spares. Yodel said delivered. Swinnerton said they weren't and would chase. Two days later without any reply, I simply went to PayPal who gave me a refund in the spot”

Helpful Report

Posted 3 years ago

“It is untrue that the EOVOLT was damaged or scrathed when I returned it & I will take legal action to make sure I geta refund as stated on your invoice without any of the qualifications you now state!”

Helpful Report

Posted 3 years ago

Dr Mallett, the bike was photographed as it came out of the box of which you have recieved the images from customer services. We have communicated all details about this and please refer to the terms & conditions on the website which you agreed to when you placed your order, and also the returns policy which you ignored and did not complete! I Have copied the returns page below for you. Home Returns Policy Returns Policy Returns Address WEB Returns Swinnerton Cycles 67-75 Victoria Road Fenton Stoke On Trent Staffordshire ST4 2HG Returns must be returned within 14 days of delivery. Please login to your account and select your order and the items you wish to return. Please use the returns form when sending goods back to us Please ensure that any item returned are where possible put back into their original packaging with the manufacturers labels attached. Please do not tape or attach labels directly to the retail packaging. Where the value of goods are diminished beyond by what is reasonably necessary to establish the nature, characteristics and functioning of the goods, we may recover an from you, this could depending upon the circumstances up to the original contract price. in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery We will refund you to your original payment method. Un-wanted orders may incur a restocking fee of 15% if returned after the 14 day returns period. Damaged Parcels If your parcel arrives damaged please send the following images of the parcel and any damaged contents to Customer Services Shipping Label Damaged Box Damaged Item Inner & Outer of the box Items that can't be returned; the supply of goods that are made to the consumer’s specifications or are clearly personalised the supply of goods which are liable to deteriorate or expire rapidly the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery the supply of sealed audio or sealed video recordings or sealed computer software, if the goods become unsealed after delivery if the goods become mixed inseparably (according to their nature) with other items after delivery International Returns; Please note International Returns & Cancellations will be refunded at the GBP£ price received we are not liable for any fluctuations in currency which could see you receive a different amount back than you initially paid. Prices on the website are an estimated using XE.com and you bank may use a different conversion rate at the time of purchase and in the event of a refund. PLEASE NOTE : Returns sent back without Returns Number & Paperwork will take longer to process. Return shipping costs are non-refundable. If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs You can cancel your contract at any time up to 14 working days after delivery. To do this, please e-mail us or write to us. If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. (Please try to include all original packaging with the returned item) If you fail to return the goods, we will arrange collection of the goods at your expense, if you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration we will charge you for the reduction in value. This cancellation does not affect your legal rights – for example, if goods are faulty or misdescribed

Posted 3 years ago

“Unfortunately i’m still waiting for my box, which had to be delivered on november The 18th. Need to know the actual tracking of it as soon as possible.”

Helpful Report

Posted 3 years ago

“IT HAS NOT BEEN DELIVERED and sales won’t respond to me. TERRIBLE SERVICE”

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Posted 3 years ago

“Orderd a pump bracket from this store on line I was charged £4 delivery this was over 1 week ago and still not revived I will never order from this company again feel thay have ripped me off charging for a delivery service thay are not providing think I'll stick with sigma sports and chain reaction cycles never had a problem with then also orderd from bike monger the same day I orderd pump bracket and revived my parcel last Friday from them so if your reading this I wouldn't waste your time and money ordering from swinnerton cycles”

Helpful Report

Posted 3 years ago

“Poor delivery Poor quality of delivery”

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Posted 3 years ago

“I ordered an 11-32 8 speed cassette but got a 11-30 8 speed cassette the paper work said 11 32 just poor attention to detail As the cassette is for my work bike I haven't exchanged it as I needed it”

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Posted 3 years ago

“Totally forgot my order”

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Posted 3 years ago

“It took six days for a small item to arrive with express delivery, which cost a ridiculous 65% of the price of the item. It would've been quicker to stick it in an envelope & drop it in a postbox. Factoring in that I had to take the train while my bike was out of action, a £9.99 lock ring ended up costing me £60.59. I won't make that mistake again.”

Helpful Report

Posted 3 years ago

“Sent wrong item. Online chat no one response. Email no response. Very poor communication. I have to call the shop. When request for the reimbursement of returning shipping cost and never receive any response.”

Helpful Report

Posted 3 years ago

“Very bad customer service! Avoid if you can. Bought the bike online, used it for few times, emailed customer service about the problem but unfortunately they don’t want to help, instead they suggested you to sort out it yourself. They answered by email very late as well. Ended up spending more money to fixed my new bike on Giant branch. Avoid them if you can.”

Helpful Report

Posted 3 years ago

“Don’t bother”

Helpful Report

Posted 3 years ago

Swinnerton Cycles is rated 4.6 based on 4,778 reviews