Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, FENTON, STOKE ON TRENT, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,831 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01782747782

Email:

Paul Swinnerton

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom,
FENTON,
STOKE ON TRENT
STAFFORDSHIRE
ST4 2HG

Write Your review

Tell us how Swinnerton Cycles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and good service”

Helpful Report

Posted 1 year ago

“Always have great service from Swinnerton for over 30 years.”

Helpful Report

Posted 1 year ago

“The product was competitively priced and came with a price promise. Genuine sport and free delivery. What's not to like?”

Helpful Report

Posted 1 year ago

“Easy to use website, easy to find what I wanted AND you can contact them by phone if need, to me that makes it 5 stars”

Helpful Report

Posted 1 year ago

“Very helpful with an enquiry and fast shipping.”

Helpful Report

Posted 1 year ago

“Amazing support. Very helpful.”

Helpful Report

Posted 1 year ago

“Very helpful company. Efficient and fast service, would certainly recommend.”

Helpful Report

Posted 1 year ago

“Todo correcto y según plazos”

Helpful Report

Posted 1 year ago

“Online order 12th Sept. Still no sign of delivery, 24th October….despite 2 online requests for information on expected arrival.”

Helpful Report

Posted 1 year ago

“Prompt and the correct spokes…unlike the EBay seller I’d previously tried!..Will absolutely use again!”

Helpful Report

Posted 1 year ago

“Great price, great service .Ordered on line and product arrived two days later”

Helpful Report

Posted 1 year ago

“Seems to be a quality product. It arrived on time and was easy to install. Some customization was needed but that’s to be expected with fenders. The packing was not enough. One of the fenders had a dent in it that I assumed happened during transit. Not a big problem. Overall I’m satisfied.”

Helpful Report

Posted 1 year ago

“Really quick delivery on a very competitively priced set of pedals. More than happy to recommend”

Helpful Report

Posted 1 year ago

“The product was good but the advert was misleading.”

Helpful Report

Posted 1 year ago

“The folks at Swinnerton cycles were very friendly and helpful, but the overall new bike experience was very frustrating. The bike, Ridgeback Errand, as originally delivered was damaged to the point of being unrideable. Swinnerton ordered a replacement from the supplier which was also found to be damaged when they inspected it. Another replacement was ordered and hand-delivered by Swinnerton, which as nice, but then I had a call from them to say they might not have tightened all the bolts, could I check? They were right, those bolts were loose, so i tightened them. When i was setting the bike up for me, I found the mechanism in the adjustable stem had been tighted to the point that it was jammed and wouldn't release. After several calls on how to adjust it, Swinnerton advised I should knock it out with a hammer, which I did. Then it worked fine. Then the split link in the chain was oversized (too wide) causing the gears to jump under power when the split link passes through the rear mech. I couldn't face another series of calls to resolve it, so I've bought a new chain which I hope will solve the problem. To be honest, the majority of these issues could be due to the manufacturer rather than Swinnerton, but if Swinnerton inspect and prepare the bike before sending to the customer I would have expected these issues to be addressed before the bike left the shop. Getting a new bike should be a happy experience, but unfortunately that wasn't the case this time.”

Helpful Report

Posted 1 year ago

“Good service, fast and efficient”

Helpful Report

Posted 1 year ago

“Competitive prices and provided excellent service on the phone.”

Helpful Report

Posted 1 year ago

“Great cycle store unfortunately did not have what I wanted this time”

Helpful Report

Posted 1 year ago

“Many of the products listed on their website don't contain enough information for customers to purchase the right components. I won't be buying again from here.”

Helpful Report

Posted 1 year ago

“The guys were very helpful in finding the part I needed then emailed me the link to purchase with no hassle whatsoever. Left me feeling satisfied and wouldn't hesitate to shop here again.”

Helpful Report

Posted 1 year ago

Swinnerton Cycles is rated 4.6 based on 4,831 reviews