Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, FENTON, STOKE ON TRENT, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,843 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,843 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01782747782

Email:

Paul Swinnerton

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom,
FENTON,
STOKE ON TRENT
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent several emails and still cant get a reply, starting to loose hope”

Helpful Report

Posted 7 months ago

“Item I ordered was out of stock but they asked if I wanted to cancel and refund or wait. It was dispatched promptly when back in stock.”

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Posted 7 months ago

“Parts received as ordered”

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Posted 8 months ago

“Produit reçu tardivement, je n'avais pas eu de notification de l'envoi, et pas de réponse à un message sollicitant des renseignements sur la date de livraison... Dans l'urgence j'ai du racheter le produit chez un concurrent...”

Helpful Report

Posted 8 months ago

“Quite rubbish to be honest. I bought a product based on the picture and the description, and I got only part of it. The reason was "the picture was incorrect, this is being rectified". They offered to refund if the item is returned, but the process to return it is convoluted on purpose so that it puts of people (I have to send a number or pictures and a description just to print the label, and packaging etc it's all on me). Quite unfair to place this burden on the buyer because of a misleading picture and a product that, in the end, they were not selling.”

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Posted 8 months ago

“The part I ordered arrived quickly and with no issue. All good.”

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Posted 8 months ago

“Efficient, kept updated about my order, and arrived in a timely manner. Box that it came in was a little squashed.”

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Posted 8 months ago

“Would help if I knew what I had bought but I’m sure it was good”

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Posted 8 months ago

“Bought kids ride shotgun seat. Best price that I could find and arrived quickly”

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Posted 8 months ago

“Very pleased with the service”

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Posted 8 months ago

“No problems from the order to delivery”

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Posted 8 months ago

“Excellent service Matthew was very knowledgable and helpful 10/10”

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Posted 8 months ago

“Item as described and very prompt delivery.”

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Posted 8 months ago

“Great service very helpful.”

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Posted 8 months ago

“Very good.”

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Posted 8 months ago

“First class customer service, buy with confidence! Bought an Elite Square trainer, which have been in short supply with difficulties created by the manufacturer, thoughout the process James kept me updated at all times, thanks. The trainer itself is an amazing bit of kit and I highly recommend both it and the excellent team at Swinnerton Gary M”

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Posted 8 months ago

“Kept up to date with delivery, well packaged, very happy...”

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Posted 8 months ago

“Fast and efficient recommended”

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Posted 8 months ago

“Superb service from start to finish and afterwards. Lovely to deal with nice people who instantly answer the phone and go above to check stock for me and correct model. Highly recommend.”

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Posted 8 months ago

“Misleading images, poor customer service – beware I ordered a product from Swinnerton Cycles based on the image and description on their website, which clearly showed a complete unit including a specific core component. What arrived was incomplete. When I queried it, I was told by Jed in an email that the image “did not represent the product” and that their T&Cs allowed for this. This feels deliberately misleading. I spoke to someone in-store who admitted I should be entitled to a full refund including return postage, but their customer service rep (Jed) later refused to honour this. Despite the error being theirs, I was left out of pocket for return postage. The website disclaimer does not excuse inaccurate listings, and consumer rights clearly state that customers are entitled to a refund including postage if an item is not as described. A real shame – I expected better from an established bike shop. I won’t be shopping here again, and I advise others to be very cautious when ordering online. Always call and double-check first, as what’s pictured may not be what you receive. Worth pointing out that they haven't changed the inaccurate listing since this occurred.”

Helpful Report

Posted 8 months ago

Swinnerton Cycles is rated 4.6 based on 4,843 reviews