Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,831 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item as described and very prompt delivery.”

Helpful Report

Posted 1 month ago

“Great service very helpful.”

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Posted 1 month ago

“Very good.”

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Posted 1 month ago

“First class customer service, buy with confidence! Bought an Elite Square trainer, which have been in short supply with difficulties created by the manufacturer, thoughout the process James kept me updated at all times, thanks. The trainer itself is an amazing bit of kit and I highly recommend both it and the excellent team at Swinnerton Gary M”

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Posted 1 month ago

“Kept up to date with delivery, well packaged, very happy...”

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Posted 1 month ago

“Fast and efficient recommended”

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Posted 1 month ago

“Superb service from start to finish and afterwards. Lovely to deal with nice people who instantly answer the phone and go above to check stock for me and correct model. Highly recommend.”

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Posted 2 months ago

“Misleading images, poor customer service – beware I ordered a product from Swinnerton Cycles based on the image and description on their website, which clearly showed a complete unit including a specific core component. What arrived was incomplete. When I queried it, I was told by Jed in an email that the image “did not represent the product” and that their T&Cs allowed for this. This feels deliberately misleading. I spoke to someone in-store who admitted I should be entitled to a full refund including return postage, but their customer service rep (Jed) later refused to honour this. Despite the error being theirs, I was left out of pocket for return postage. The website disclaimer does not excuse inaccurate listings, and consumer rights clearly state that customers are entitled to a refund including postage if an item is not as described. A real shame – I expected better from an established bike shop. I won’t be shopping here again, and I advise others to be very cautious when ordering online. Always call and double-check first, as what’s pictured may not be what you receive. Worth pointing out that they haven't changed the inaccurate listing since this occurred.”

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Posted 2 months ago

“Very good service provided;.”

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Posted 2 months ago

“Response to my telephone enquiry was excellent - very friendly and knowledgeable. Goods were delivered as advised.”

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Posted 2 months ago

“great product and fast delivery!”

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Posted 2 months ago

“The guys are super helpful. Really know their stuff and will only sell you what you need”

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Posted 2 months ago

“Efficient pleasant service and quick delivery . Thank you”

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Posted 2 months ago

“Online or in person it's a great shop. Staff are ace too.”

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Posted 2 months ago

“Helpful support line. Turnaround for delivery rather slow.”

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Posted 2 months ago

“I recently purchased replacement Abus spare replacement screws for my visor , as there where no photos of items I proceeded to purchase two of the items , when I received these screws they were the incorrect ones and a lot smaller ,if I had seen I photo of these items I wouldn’t have purchased them , as for returning these items it’s not even worth doing because of the postage cost.”

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Posted 2 months ago

“Good fast and efficient service .”

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Posted 2 months ago

“Very pleased with product”

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Posted 2 months ago

“Supplier excellent. No issues at all. Product? Not so sure! Maybe my Tyre was too large?”

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Posted 2 months ago

“Swinnerton Cycles had exactly what I needed at the best price I could find on the internet. Really fast shipping. Thank you”

Helpful Report

Posted 2 months ago

Swinnerton Cycles is rated 4.6 based on 4,831 reviews