Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, FENTON, STOKE ON TRENT, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,831 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01782747782

Email:

Paul Swinnerton

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom,
FENTON,
STOKE ON TRENT
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a giant plus other cycling accessories and always A1 👌”

Helpful Report

Posted 1 year ago

“Ordered all of my new SRAM red components from here and have been nothing short of excellent. Service has been 5 stars plus communication would definitely recommend”

Swinnerton Cycles 5 star review on 28th September 2024

Helpful Report

Posted 1 year ago

“Very polite and prompt during communication over order. Would definitely buy again”

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Posted 1 year ago

“I Struggled to get thru the system to pay with PayPal with known issues on their system, talked me thru it and got the pre order done ... Still waiting on my t type lower plates mech cage as SRAM seem to be putting back the release of the cage without clutch. Which SRAM have pushed back to currently 13/01/2025”

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Posted 1 year ago

“Prompt, lolite & professional. Very good communication. Thanks”

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Posted 1 year ago

“Easy to deal with, well laid out web site, speedy delivery, what's not to like.”

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Posted 1 year ago

“A very easy company to do business with. Ordered online and purchase arrived as expected. I’ve used them a few times now and will no doubt be customer again. Oh and the tyre was just what I wanted with great packaging as well!”

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Posted 1 year ago

“fast, easy and efficient process.”

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Posted 1 year ago

“Fabulously helpful team who answered all my questions and who were always keen to help.”

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Posted 1 year ago

“Twice I tried to pay with PayPal, only for the payment to be generated, but order not completed due to mobile field not being populated. Swinnerton blame PayPal, bit should stop offering the facility, if their systems can't cope. My 2nd complaint didn't even get a response”

Helpful Report

Posted 1 year ago

“Ordered "Bronze" color but recieved "Orange" color components. $150 (with shipping) down the drain !”

Helpful Report

Posted 1 year ago

“Great service. Unfortunately I had to return the component I order due to ordering the wrong one. However the returns process was faultless with a refund in my account 2days after I returned the part. Would definitely recommend and will ordering with Swinnerton in the future”

Helpful Report

Posted 1 year ago

“Bought some inner tubes. Great service at a good price so I'm very happy. Thanks.”

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Posted 1 year ago

“So happy to be able to review this joke of a company. We recently purchased a very specific fork reducer. It cost $160 in shipping to get it to us. The part that arrived was a generic thru axle. When we contacted the company with the discrepancy from what we had ordered they said the website had ported info and picture from another page and that we should have read the description better. The description was for the part we wanted and I had fortunately copy pasted the description in the email with them. They told us they would look into it and then never responded to another email. We contacted our card company and were asked to provide some info. Since the last email correspondence with Swinnerton, they had changed the description of the item to reflect what they had sent us. We were able to provide that info and got a full refund onto our card by the third party dispute group. Take pics of everything if you have to order from this company. Use a credit card and don't forget there is recourse.”

Helpful Report

Posted 1 year ago

“Quick delivery and the best price. Excellent!!!!!!”

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Posted 1 year ago

“Item I wanted was in stock unlike elsewhere and was delivered very promptly. Highly recommended.”

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Posted 1 year ago

“Very easy to use site and quick delivery”

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Posted 1 year ago

“Prompt service, good price and delivery from a shop that I first used 50 years ago!”

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Posted 1 year ago

“Great service Great purchase”

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Posted 1 year ago

“Barny was a great help in sorting my through axle problem out. I had ordered the wrong one and he helped sort the correct one for me. Purchased the correct one and sent the wrong one back for a refund. Straight forward no hassle.Was a pleasure to do business and look forward to using swinnertons again in the future”

Helpful Report

Posted 1 year ago

Swinnerton Cycles is rated 4.6 based on 4,831 reviews