Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.73

4.7 Rating 731 Reviews

94 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.7

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Swindon Caravan & Motorhome Group 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mr & Mrs Garrett. Excellent service, very thorough including the extensive handover. Caravan was immaculate when we picked it up. Thanks to Alan Conley for all his help. Would definitely recommend swindon caravan group, especially the Oxford branch”

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Posted 7 years ago

“Very smooth,hassle free way of buying a caravan”

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Posted 7 years ago

“Handover was fantastic all questions answered and all concerns solved. Very good experience all round. Thank you”

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Posted 7 years ago

“Our Sales Executive was Alan Conley, and he made us feel very relaxed. He was very helpful with our questions as it was our first buy. There were quite a few caravans to view, so we had a good choice. We're very happy with our choice.”

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Posted 7 years ago

“I think an acceptable mark in this category underlines that there were significant deficiencies in the process of delivering my new caravan. In particular the lack of communication from Swindon Caravans during the period between placing the order and delivery was annoying to say the least. This came to a head when I was not advised that the order had been delayed due to a manufacturing schedule change. This was exacerbated when I had to repeatedly chase progress and was given a different reason for the delay each time I spoke to a different person. Ultimately I had to contact the head office and threaten to withdraw my order. At this stage I eventually got a consistent response and the delivery of the van was completed. A customer who is spending substantial sums of money should always be in the communication loop without having to make repeated contact themselves. The order process was smooth and during the actual handover everything was carried out professionally and logically.”

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Posted 7 years ago

“They provided the advice I required before purchase. Handover was excellent and on the date agreed. The after sales service from David was brilliant are it always is. If other organisations offered the same level of service to world would be a better place. Nothing is too much trouble, I have not found better.”

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Posted 7 years ago

“Simple - They were, and still are, helpful and friendly. This is our first caravan, so the process of choosing and buying it was initially a journey into the unknown... All of the team at the Reading branch were helpful, and recognised our needs as first time buyers. Everything from the initial viewing (With no pressure tactics), to the detailed demonstration of the van, to the shop accessories sales was an enjoyable experience, with no pressure ever put on us to buy anything we didnt need. The whole team that we dealt with, and continue to deal with, have been great.”

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Posted 7 years ago

“Good and friendly, no complaint at all. A few minor issues with new van were dealt with very efficiently and quicker than I expected”

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Posted 7 years ago

“When our brand new caravan - Luna Clubman SR was PDI'D it was obviously not inspected properly. The main lights are faulty. We cannot turn the main lights off or dim them allowing us to be able to leave the lower lights available for going to bed and reading. All or nothing. We are extremely disappointed. We went for a new one to eliminate things like this.”

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Posted 8 years ago

“To be honest we originally went to Popes in Bedfordshire and had the most appalling service and then came to Oxford Caravans and thanks to Lewis just took delivery of our new Lunar Clubman. Fantastic service and a good well described handover and all round service ..... even my aunt said I would come and buy from here! Thanks so much Lewis”

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Posted 8 years ago

“The staff were very helpful and everything went as it should have”

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Posted 8 years ago

“They were happy for us to look without them being present & then offer advice when needed. Even when we made several visits”

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Posted 8 years ago

“The buying of the Caravan went really well with no issues. had a few teething issues with the van itself , but these were fixed really quickly, including a mobile engineer visiting us. Great service.”

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Posted 8 years ago

“They gave. Us the best available deal without pressuring us to buy a more expensive caravan”

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Posted 8 years ago

“Original sell was problem free, salesman answered questions reliably and advised we'd need different tow car for chosen caravan.”

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Posted 8 years ago

“Friendly approachable team that are knowledgeable in all caravan related matters. Steve and the rest of the staff looked after us throughout our purchasing journey and we'll continue to take our custom to them.”

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Posted 8 years ago

“We were very pleased with the way the staff treated us in every aspect of our purchase both of the Caravan and the accessories we purchased at the same time.”

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Posted 8 years ago

“We have bought three caravans from your Tiddington branch over the years and have always been very satisfied with the help we have had with our transactions. We have very often dealt with Alistair and found him very courteous and fair with any deals of part exchange. We no doubt will come again when we are ready to change our current caravan.”

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Posted 8 years ago

“Best handover that I have ever had. Good communications at all times. Problems solved quickly. Impressive set up at Swindon which gives a good impresion”

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Posted 8 years ago

“Caravan clean and explained on delivery”

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Posted 8 years ago

Swindon Caravan & Motorhome Group is rated 4.7 based on 731 reviews