On Tues visited store and bought a few items, there was an item we could not find but had seen in the shop on a previous visit, we went to enquire at the information/counter and was told by the manageress that they were out of stock, we asked if she would be having any of the items in soon and was told that she was too busy to place an order. While we were paying for the items we wished to purchase we said to the person serving us that the response of the manageress was surprising and not very good PR to which the manageress shouted across that she would place an order, we enquired when she would expect the order in and she said Friday. We visited again on the Sunday expecting the items we required to have been delivered, only to find that not only had no delivery of the items been made but the order had not even placed.