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Swindon Caravan & Motorhome Group Reviews

4.7 Rating 665 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

4.7

Based on 665 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Swindon Caravan & Motorhome Group 5 star review on 10th April 2024

Swindon Caravan & Motorhome Group 5 star review on 1st September 2023

Swindon Caravan & Motorhome Group 5 star review on 11th August 2023

Swindon Caravan & Motorhome Group 5 star review on 10th August 2023

Swindon Caravan & Motorhome Group 5 star review on 5th June 2023

Swindon Caravan & Motorhome Group 5 star review on 5th June 2023

Swindon Caravan & Motorhome Group 5 star review on 24th March 2023

30

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service, serious structural issue with my brand new Swift Vogue caravan and nobody available to speak to about it. Only sales department in on the weekends apparently.”

Posted 7 years ago

“I was told the caravan would be serviced and checked but had issues with broken oven when being given a demonstration on using the items . I found the caravan was not clean lots stains also a dirty shower.. your paying good money but you’re not getting a great service .”

Posted 8 months ago

“Having just purchased my second new caravan from Reading Caravan's and had them perform a couple of annual services, so I have some experience with them as a company. I always find staff friendly and helpful, and I drive away feeling I've been looked after. A pleasure to do business with. Well done team Reading Caravans!”

(Reading) - Posted 2 years ago

“In 25 years of caravaning this is the worse purchase experience & change over we have had, having owned four caravans & two Motorhomes in those years. We arrived with out part x Venus as we were staying overnight Saturday we had brought the bare minimum equipment with us & loaded the majority on the front floor, Lewis was helpful & moved our old van close to new one he said he would let us change our belongings over first, I thought this strange at the time as a damp check is normally carried out first. He told us to look over the new van & on entering the first thing I checked was the front cupboard door which was jammed closed when we first viewed the van back in February he agreed then he would get the jobs done, to our total dismay this job had not been done as the cupboard door still would not open. I then I checked to make sure all the European plug sockets had been changed, again the TV station socket had been forgotten. Lewis said he would get the jobs sorted straight away which I appreciate he did. As Lewis showed as around the van we came to the microwave on opening it we noticed the turntable & roller assy was missing we remembered that on veiwing the van these items were in the front chest draw, we searched but couldn’t find the parts anywhere. Lewis said he would try find the parts & Once the handover of new van was completed he then said he would carry out the damp check on our old van, I sat outside he was a fair time in our old van & then broke bad news that he had found two high damp readings one just inside the entrance door & in the corner of the bathroom, he said it was common on Venus models, none of these areas were obstructed when we first arrived so knowing the common damp area he could have checked these area’s as the were fully accessible before swapping our belongings over. All our Past change overs, the dealer has always checked for damp before proceeding with the sale. Lewis then hit us with a dire decision, pay an extra £1000 pounds or change everything back & take our old van home. We were left shocked upset to decide what to do for the best & because we had a Building Society Cheque already made out were so worried we wouldn’t be able to reimburse this & the £500 deposit so we agreed although leaving our financial situation in jeopardy to go ahead & take the new van. Lewis said he would get the microwave turntable & roller sent to us. We also noticed that the original microwave had been changed for a different model which is worrying. On reflection I should have refused to take the new van off your premises until it had a complete working microwave. Not only did I have to pay £1000 extra for our old van, we are now left with a microwave & van not fit for purpose. Feeling very cheated angry, disappointed & disgruntled! Will seek advice from Citizens Advice if parts not resolved or new microwave not supplied urgently! Regards Mr & Mrs Bridges”

Posted 5 years ago

Hi Mr & Mrs Bridges, It is always disappointing to receive feedback of this nature. The collection of your new caravan should be a memorable and smooth experience, unfortunately on this occasion that wasn't the case. Lewis took the decision to perform the damp test once the caravan had been fully emptied. This would seem the logical thing to do instead of doing two partial tests; once on the areas that were accessible whilst the caravan was still loaded and another on the remaining areas once the caravan had been emptied. We maintain that that was the right and best course of action. It just so happened that the areas of damp were accessible whilst the caravan was loaded. Lewis wasn't to know that. If the areas of damp had been found in non accessible areas (due to the caravan being loaded) would that have changed your view and experience with us? The caravan has not been serviced since it was purchased from another dealership in 2016. As a result it is unfortunate that such outcomes are more likely.

Posted 5 years ago

“Apart from Alan our salesman and the lady in the shop , our experience of buying our Caravan has been and still is a nightmare, its been back Twice and now we are away again and surprise surprise some of the warranty’s work ie heater hanging of with Ele wires exposed. What a bad service.”

Posted 5 years ago

“Where do I start! Purchaed a 2016 Lunar Quasar 574 brand new from Oxford, part of your group. PDI on van was rubbish, let us collect it knowing the bathroom tap was faulty because we found out from Lunar that a new tap was sent to them but not fitted before collection. On site in 2016 we had a leaking tap from day one. Took them over a month to arrange for a new tap to be sent, first one was bent, had to wait again, then waited again for them to arrange for a company to fit which was fitted crooked/leaning. At end of season it went back to Oxford to have the tap corrected. Put on site in 2017, after 4 hours tap was leaking again, we had to disconnect and put stop valves on otherwise it leaked the whole time. Waited 2 months for this to get repaired. Bearing in mind this was a caravan 1 year old and still not fit for purpose, therefore we had no benefit of having a new caravan! During the 2017 season the floor delaminated, having only been used for 6 months, mostly weekends, in 2016 and a few weekends in 2017-we weren’t living in it for goodness sake! Today it was delivered back to the site for the season after having the floor corrected and a service carried out. The book had not been stamped for the second year running, which begs the question of whether it was actually done. The smoke alarm was beeping because a battery had not been fitted, the gas pipe in the front was disconnected, the television bracket was loose, not how we left it, it was filthy dirty inside and out. Their statement about being valeted inside and out before collection and after a service is so not true. You would not have received a second hand caravan from any other dealer in the state it was in today; and that’s what it feels like now, second hand, not the brand new one we bought in 2016. We thought Oxford repairs were bad last year, but Swindon have proved they are no better, they have no respect for other people’s property and my advice would be to steer clear of them.”

Posted 6 years ago

Hi Mr Harrison, We do not feel this is a fair reflection of the difficulties you have experienced and the efforts we have made to address them. Yes your caravan has had some issues but we are at the mercy of the manufacturer when it comes to getting parts in order to undergo the necessary repairs. Very often this can lead to frustrations because the parts take too long to arrive, unfortunately there is very little we can do about this other than continually chase which we do. We have shown plenty of goodwill to try and alleviate some of your frustrations. Our job is to repair the caravan and all the repairs have been completed and the book stamped. We accept that the caravan was not cleaned to our usual standards and are happy to address this. As per a conversation you had with our workshop manager Colin last week, he is still waiting for an email on what it is you still want us to do. Please contact him directly so we can hopefully bring this matter to a satisfactory conclusion.

Posted 6 years ago

“Bought 2 year old Lunar Ariva from Swindon caravans in March 17. When I agreed to buy, pointed out that washroom tap was wobbly and that vanity mirror door silvering was corroded at edges. Was told that these faults were noted and that they woul be rectified along with any other snags identified at PDI. Some 3 weeks later I arrived to collect the van only to find that the two faults had not been corrected, a new vanity unit had been ordered and the mirror could be replaced by 'Roman Glass' glazing company. It was explained that Lunar spares may take 6 to 8 weeks to obtain, but remedial work would be done then. After some 10 weeks I phoned to see what was happening only to passed around the houses until a manager came on the line to say that unfortunately the parts had not been ordered but he would make sure that they were and that he apologised. When I told him that I was unimpressed he said that it wasn't his fault that others in the dept had not done their job. As yet Sep 17 still not fixed. Look elsewhere to buy your van, preferably not Lunar.”

Posted 6 years ago

“Took delivery of our new caravan on March 6th 2024. This was our first caravan having had motorhomes and campervans before but fancied a change. Excellent handover from Alistair at Oxford branch at Tiddington. although we were familiar with some aspects of the vehicle he took time and patienceto explain those asapects we were unsure. The vehicle had been prepared to high order ready for us to take it over. Also he introduced us to the service team in case we neede to get their help/advice going forward. Plus helped us to select a few accessories from the shop aided by the knowledgable ladies behind the counter. Overall an easy and pleasant experience. Paul Gregory”

(Oxford) - Posted 1 month ago

Thank you so much for your wonderful 5-star rating of Swindon Caravan & Motorhome Group! We appreciate your feedback about Alistair taking the time and patience to explain the aspects of your new caravan that you were unsure about. It's great to hear that he also introduced you to our service team and helped you in selecting accessories from our shop. We strive to provide our customers with an easy and pleasant experience, and we are delighted that we achieved that with you. We hope you enjoy your new caravan and please do not hesitate to reach out if you ever need our help or advice in the future. Thank you once again for choosing Swindon Caravan & Motorhome Group.

Posted 1 month ago

“The after service was pretty shocking. Having bought a brand new caravan there was a very small part missing. I was happy to fit the part myself and them post it out to me. When going in and a few phone calls back in October it is now January and no part. Also bit disappointing the person you buy the t off ignores your calls when you want help.”

Posted 3 months ago

Hi, Thank you for your comments although we feel this rating to be very harsh considering the issue at hand and our response to date. The one popper that is missing (on the wall to hold the bunk bed net) was ordered and sent to you by post before Christmas. Unfortunately it seems it never arrived. Our Aftersales team have reordered and expect to receive delivery next week (of which you are aware). As soon as received we will send the popper out to you.

Posted 3 months ago

“Part exchanged our Lunar caravan for a new Bailey. We were treated professionally and very well from start to finish. Also, SCG did everything that they promised, we would have no hesitation in recommending them to others.”

(Swindon) - Posted 8 months ago

Thank you, Martin, for your kind 5-star rating of Swindon Caravans Group! We are pleased to hear that you had a great experience with us when you part exchanged your Lunar caravan for a new Bailey. It is wonderful to hear that you were treated professionally and that SCG fulfilled everything that was promised to you. We really appreciate your recommendation.

Posted 8 months ago

“we have recently purchased a caravan from Oxford Caravans. the staff were very helpful and ensured we had a though understanding of how everything works on handover. I would highly recommend Oxford Caravan center and would use their services again.”

(Oxford) - Posted 1 year ago

“Very friendly and very helpful and the guy I had Alan couldn’t help enough”

Swindon Caravan & Motorhome Group 5 star review on 24th March 2023

(Oxford) - Posted 1 year ago

“When entering into the Caravan owner's world, you need to consider that you will need great support and service. I would say I have learned this is more important than your choice of van. You will encounter issues and challenges to resolve along the way. Reading Caravan's service team, headed up by the superhero Andy is simply first class. The whole team is proactive, helpful, friendly and there to make caravan life a great experience, even when things don't go to plan. They have been there to help and guide. Because of Andy, Ros, Dan and the whole team, I would wholeheartedly recommend Reading Caravans as your caravanning life partner, and it is a partnership, The support I've received from Andy and the team is the real difference. Because of them, I would be looking to buy my next van from Reading Caravans when the time comes. Great work Reading Caravans”

(Reading, RG7 1HB) - Posted 1 year ago

“Following our purchase of a new caravan from Oxford Caravans back in May there have been a number of very frustrating warranty issues with the caravan. However, as a result of the professional, helpful, and friendly way in which all at Oxford caravans have handled the situation, the frustration has been eased and as a result a long-term relationship has been forged. Things will always not go as you expect, but it is the way in which those situations are handled that can turn a negative experience into a very positive one. In the case of Oxford Caravans that is very much the case. I would highly recommend Oxford Caravans.”

(Oxford) - Posted 1 year ago

“We have just purchased a brand new Bailey Unicorn Cabrera from the Oxford site. We were helped by Lewis Sirett. The whole experience has been excellent. We did a lot of research before we purchased. We have been very well treated by Lewis and all the other staff we saw in the shop and on the site. The deal was very competitive and the service has been excellent. Lewis has great knowledge of the products and the financial options available. We have no hesitation to endorse this business. If you are thinking about your first or next purchase they are very much worth your consideration.”

(Oxford) - Posted 1 year ago

“Went to look at a swift 650 managers special offer (demo). Looked over the van and was happy to buy. The price was right. When i was going to sign on the dotted line Alistair (manager) said he could get me a brand new one for the same price. So had to have it. The van came into stock , i had a phone call and collection was arranged. I turned up at the time and date as arranged. The van was all ready to go. Was given the hand over. Alistair knew the product he was selling, any questions i had he knew the answers. I would recommend Swindon Caravan.”

(Oxford) - Posted 1 year ago

“We are very pleased with our caravan and the staff were very helpful like the lady who showed round our new caravan and was very informative and to complete the paperwork and payment was done in a very courteous manner GREAT 👍”

(Swindon) - Posted 1 year ago

“First caravan bought recently from Oxford Caravans. Lewis was great. He answered every question we had with expert knowledge. There was no pushy selling, we were guided through based on our choice and budget. Picked up our caravan last Friday and Lewis took us through absolutely everything we needed to know about the caravan, hooking it up to the car....everything!! Thank you so much. Definitely recommend Oxford Caravans - 100%”

Swindon Caravan & Motorhome Group 5 star review on 5th September 2022

(Oxford) - Posted 1 year ago

“Recently purchased a 12-month-old caravan, our first transaction with Reading Caravans. The process was very easy and very professional. All paperwork and handover were brilliant. Jaydon dealt with our transaction from start to finish and Ian talked us through all the items within the caravan including helping us hitch up to our vehicle on the day of collection - both employees were extremely helpful and very patient. We have already been away twice in the two weeks we have owned our new Bailey and during one of our vacations we had a question, a quick email and all resolved by Andy (workshop) - USER problem!! Our thanks also to the ladies in the shop, many new items were required and they were extremely helpful as was Jaydon who also went above and beyond with additional items that we required for our caravan. Can't recommend this company enough - thank you all for making our caravan purchase so easy. (We made a caravan purchase some years ago and never received the kind of attention from the previous company.) Thank you Reading Caravan Company.”

(Reading) - Posted 1 year ago

“The whole buying process was a pleasure. Jaydon looked after us very well. All the minor faults identified when we viewed the caravan were rectified and was presented in good order when we collected it. A special mention must go to Ian who did our handover. He was really helpful, knowledgeable and patiently answered our long list of questions - and gave us some top tips.”

(Reading) - Posted 1 year ago

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Swindon Caravan & Motorhome Group is rated 4.7 based on 665 reviews