How would you rate
Swindon Caravans Group
"Buying a caravan from the reading branch was a pleasure Simon was helpful never pushy and and sorted any little details that needed addressing , The handover was great Ian showed us round and answered any questions no matter how small an overall pleasure to do business with ,would highly recommend."
"Very good apart from if you caravan wasn’t purchased from them and service warranty etc don’t wast your time ringing as they only do work on their customer’s caravans. Disappointing even if you were a customer before and the dealer you purchased from is miles away,this lets down a very good dealer......."
"Fantastic customer service from Lee and all the staff. Always friendly and helpful. The guy who showed us how to use everything in our new caravan was very clear and patient Made it easy to understand."
"They were helpful with there offers and showing us around before we took the caravan"
"Good selection of caravans"
"Time and effort to explain everything on pick-up. Small problems sorted out quickly and efficiently in the first week."
"Great customer service. Friendly and helpful."
"Simon our salesman was great not too pushy but very helpful and Ian was also really lovely showed us how everything worked etc explained it all really well and thorough ."
"Lee was very helpfull and understanding when we thought we might have to cancel our new caravan but in the end we sold our old caravan and bought the new one that we are very happy with"
"I was very happy with the range of both new and second hand caravans in stock. The sales people let us know they were there, but they didn't pester us and there was no hard-sell."
"Alistair Cruickshanks is a great, polite person. We have bought a few caravans through him in the past and he is always very professional and friendly. Advises us well on the workings of the caravans, so we go away with confidence that our new caravan will please."
"This is the second caravan purchased and Lewis made the whole process effortless and the main reason for coming back to Oxford"
"The READING dealers were helpful and I could trust the service department. However OXFORD service department were less than helpful, I now get service from independent garage."
"I have been caravanning for 20 years, A customer at oxford from way before it became part of the group. Service reception made a simple request very complicated and the service manager Andy was extremely rude. I will not be dealing with them again which is a shame as Viv and the boys on the accessory counter are the most polite and helpful people you can find. The service manager should know better in his position.
Hi Mr Gray,
That is a shame, feedback like this is always disappointing and we're sorry that you feel this way. I believe you wanted some cable for your Reich motor mover which possibly wasn't quite the simple request you thought it should have been. Andy and Holly had both been trying to help and would be more than happy to assist again should you decide to return.
Posted 2 weeks ago
"Simon is the perfect salesman. Always looking out for the customer"
"very good sales staff very helpful but workshop not helpful caravan has gone back with fault and still not sorted"
"We had a good experience. Nothing was too much trouble for the staff. They were cheerful, very helpful, knowledgeable and professional. Well done to all of them!"
"We were walked through the buying process which for first time buyers was a real help."
"Apart from Alan our salesman and the lady in the shop , our experience of buying our Caravan has been and still is a nightmare, its been back Twice and now we are away again and surprise surprise some of the warranty’s work ie heater hanging of with Ele wires exposed. What a bad service."
"Buying our first caravan to use in our retirement, we were given superb advice from the team at Reading Caravans.
We are very pleased with the year old Bailey Unicorn Vigo we purchased, a couple of small niggles were sorted quickly out without any fuss.
We are looking forward to many years of happy caravanning!"